Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "A clean and organised shop."
• "Very clean and spacious. Allows for social distancing."
• "A well laid out store with helpful and cheerful staff."
• "The store itself is great with a large world food section and always have the essentials in stock."
• "Good shopping shop with a great variety of goods."
• "A lovely large store. Very pleasing to the eye and would definitely return."
• "Easy access, big car park (down side is that you have to pay for it but the plus side is that you get your money back if you do your shopping)😁 good quality products, wide variety of products and reasonably priced."

Cons:

• "Filthy dirty Morrisons, shelves empty, shopping and rubbish all over the floors, toilets should be condemned."
• "It's gone downhill quite a bit... The overall appearance of the store was not good, half of the shelves were empty or had the wrong stock across the empty space to give the appearance of being full."
• "Often out of stock of the most basic groceries. Much of their fresh foods/ready meals have very short use-by dates."
• "Sometimes, most of the vegetables and fruits are sold and the shelves are empty."
• "Very poor experience shopping this morning, all the handsanitizers after going through the tills were empty."
• "Cafe was laden with filthy crockery etc."
• "Never have any baskets have to hunt around for them, very annoying when you are in a hurry to catch bus home."

Staff and Customer Service

Pros:

• "Normally in London I am not big fan of Morrison’s, but in Grays is outstanding management, nice friendly staff always."
• "Allways clean and the staff are always friendly."
• "Friendly & knowledgeable staff in butchers & fishmongers."
• "Congrats and many thanks for the wonderful and helpful staff. A few days ago I found myself in a very awkward situation and I was immediately and politely helped by the shop assistant Steve(Grays Morrisons)."
• "Everytime I've been here, I've always met this particular worker at the self service pay point. She's kind to everyone and always helpful."
• "The staff are always so cheerful and nice."
• "Sell assistants are friendly and helpful."

Cons:

• "I did self service and there is no customer service no more so went to the lottery counter to get the £1 back for parking and was told to go to the back of the Cigarette queue to get it back."
• "Two tills open closed both of them when went to pay had to take big trolley shop to self serve till and cashier was so stroppy who said she was closing."
• "Staff were not clued up on what was happening."
• "Staff very good but not enough staff in the cafeteria."
• "Staff needs to be more friendly, they always look rushed."
• "check out assistants take too long on the few check outs available, chatting to customers even when there are Long check out queues."
• "Morrisons has lost its standards lack of staff at tills and management does not help the customers they just brush them off."

Location and Accessibility

Pros:

• "Is located in the Grays town centre near buses and train station."
• "You can park in the car park and shop in Grays for three hours max at £1.50 and get that back off of your minimum £5 shop."
• "From a cafe to fish mongers got everything u need under one roof, also they do a few shelves to cater to the halal community, bonus 👍- car park is £1 but that easily refunded with your shop."
• "Plenty of free parking (if you spend at least £5 in store)."
• "Has a large parking lot and disabled friendly access and parking."
• "Excellent location in town. Great variety of produce and reasonable price."
• "There is a large parking space that is paid, but if you shop in the store, your money is refunded."

Cons:

• "No trolleys anywhere near the entrance."
• "Big parking but in busy hours (especially weekends) you can still find it hard to park."
• "Paid parking at the middle of nowhere. At least make it free for 30 mins or 1 hour if you want to prevent non-customer parking."
• "Pay to park (not good) then having to spend ten minutes finding a pay point THAT WORKS!!"
• "You have to pay a pound to park Monday to Saturday but you can get it back if you spend five quid in the store."
• "Car park meters not taking cash and spend about 20min queuing as not many customers knew how to use machine."
• "NO TROLLEYS!! I came to Grays today to do my shopping, as normal there where no trolleys to use."

Product Range and Quality

Pros:

• "The delicatessen counter is worth a visit for pies and good ham."
• "Lots of options and reductions in prices."
• "The cafe/restaurant in there is always great and uses its own produce."
• "The in-store bakery produces a good range of breads etc."
• "Superb store. Has got a wide range of produce, even a fill-your-own salad bar."
• "A good range of food and drink, mostly priced competitively with Tescos, etc."
• "Very good deals from the butcher department."

Cons:

• "Absolute waste of a place. From start to finish. No baby potatoes, no Farleys rusks, no gel shaving foam."
• "Prices have gone through the roof and even dearer than Tesco now."
• "quality 0 super expensive price… they make roast chickens at the earliest hour, they leave them dry and they throw a sauce on top that remains dry and makes it look unappetizing."
• "Our local shop has stopped doing Black Farmer Sausages and Rooster potatoes even tho they were good sellers, why?"
• "Good selection of groceries however no chicken thighs, no breasts, no red train paste or green Thai pastes."
• "Once again I have bought ice lollies from your shop and once again they look like they have melted and reformed."
• "Their Maris piper potatoes were clean and good condition when delivered a week back."

Price and Value

Pros:

• "Prices are very good than other competitors, and the quality is very good."
• "One place I would go to do my groceries and find great deals all year long."
• "It's definitely a nice place to shop and the prices are not bad at all, would recommend for anything from clothes shopping too a weekly food shop or even to by pastry or cakes, also has a very nice cafe inside with great food and good service."
• "As a user of gluten free foods, I have to congratulate the Grays branch on the improvement to their range."
• "Also one of the best pork pies around for taste and value."
• "Nice choice of fresh fruit and veg."
• "Morrisons in Grays offers good discount prices, fresh food, own bakery and quick check out service."

Cons:

• "this store is robbing public with higher prices daily as soon as items purchased a few times."
• "CEOLIAC GOOD IS BLOODY (EXPENSIVE) I don't get extra money for food I could starve to death it's Bloody expensive."
• "Good food, expensive but horrible customer service. I regret going here every single time and every time, I promise myself I will never return."
• "As a single person, I find your 2 for one offers; undesirable as I don't want 2, one lasts a fortnight."
• "Terrible delivery experience."
• "The new carpark rules are going to kill Morrisons Grays."
• "Wife brought lindor egg and when opened discovered it had been broken and someone had turned it round so only saw good side and had resealed broken side obviously done by someone with time probably staff."

Environmental and Social Responsibility

Pros:

• "I would like to see a lot less plastic packaging being used."