Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Large store with a large car park."
• "The store is always kept tidy and stocked."
• "Good location with adequate free parking spaces and near to petrol stations and macdonalds restaurant."
• "Saintsbury superstore, with good parking and the smallest Argos I have seen on the premises."
• "Lovely large store with free parking for Sainsbury's customers for 3hrs in their large carpark, in-store cafe and fuel station close by."
• "Always clean and tidy with friendly, helpful staff who always go above and beyond for you."
• "Very convenient, and lovely friendly staff."

Cons:

• "The location tells you all you need to know: this place is for car people. As if to underline this, the buses are extremely thin on the ground."
• "To be perfectly honest did not like visiting this store on a Bank Holiday Monday. A very confusing layout of the store."
• "It takes a little while to get used to where things are as, sometimes it feels a bit illogical."
• "If you are travelling from conquest hospital there are two really bad road junctions where the traffic backs up for a considerable time."
• "No meat or fish counter at the moment (Covid?)"
• "Usual layout of the large Sainsburys. Tu and homeware on left and everything else on right. Very well stocked and good parking. Only gripe is on a dark night and unfamiliar with this particular store the exit was very poorly signed."
• "No care or understanding for the difficulties of the elderly/older or in some cases, disabled customers here."

Customer Service

Pros:

• "Guys, I would like to congratulate this shop and all the staff."
• "Good customer service and friendly staff."
• "Service is brilliant, shelves are kept well stocked and staff are friendly and helpful!"
• "Staff 'handling' the situation did so efficiently and gave clear indication as to when store would open."
• "The staff are great and will happily point you in the right direction."
• "Your assistant was extremely helpful and polite and couldn't fault him in any way."
• "The staff are very helpful and friendly."

Cons:

• "A terrible shopping trip. Unable to get at least 7 everyday items. Empty shelves and items with very short dates."
• "Very rude member of staff on the door got funny with us as couldn't use smart shop as didn't have a nectar card as don't normally shop at Sainsbury's."
• "Security guard was very rude to mum, just thinking of other customers."
• "Lady on the till was rude and continued to tell me how fed up she was!"
• "Rude customer service. Different systems. Lack of understanding of issue."
• "When I went to customer services and asked for help had my head bitten off by a horrible woman."
• "Staff could do with a little training in manners."

Shopping Experience

Pros:

• "Personally I couldn't afford to shop here all the time but it's great for a treat now and again."
• "Went to Sainsburys because I'd been informed that their wine offer of buy 6 or more and get 25% off was on again. I was pleasantly surprised to find that most of those that I liked we're in stock."
• "Having an Argos in store, plus a key / shoe repair store (forget the name) Is an added bonus."
• "Great experience today even with the issues of events happening of late."
• "We were amazed at the range of food products available, and indeed the low cost of them too."
• "Great choice of products, including home ware and TU clothing."
• "It is a good size supermarket with an Argos and a good cafe which does not have fast service but does have good food at fair prices, newspapers and WiFi."

Cons:

• "Went to Sainsburys because I'd been informed that their wine offer of buy 6 or more and get 25% off was on again... However, the downside to this was that I was in a queue for the till for about 20mins. Only about 6 tills were open."
• "Waited 45 minutes for a lukewarm breakfast at this perfect example of why to avoid Sainsbury's café. It wasn't even particularly busy."
• "Nightmare supermarket to visit."
• "As usual, simple things not in stock... trying to get a week's shopping on a Friday is a nightmare as everything has 1 or 2 days date left on it."
• "Unfortunately whenever I visit they seem to be sold out of what I actually need."
• "They have recently removed the deli counter which remains still in place but closed, why close it????"
• "Today 29th March 2023 very busy at checkouts only two open, took a long time to open the third remaining checkout."