Morrisons Reviews Summary

Restaurant/Café Experience

Pros:

• "Friendly table service, but slow ordering process."
• "The chips were nice enough."
• "The cashier was very helpful. I explained I'd picked up the wrong cooking oil."
• "Used the cafe today, Jade was an excellent help and remained calm, and patient whilst dealing with a difficult customer."
• "Staff were so friendly and very helpful we used the pizza service."
• "Food from the restaurant is hit and miss. Chips weren't cooked properly."
• "Would definitely recommend the afternoon tea for two, had it as a takeaway for a picnic in the park."

Cons:

• "The tables could do with more regular cleaning."
• "The potato was undercooked and cold, scrambled egg on toast, the egg was microwaved and mixed with milk."
• "Café service drinks machines always out of order."
• "Breakfast barely edible. Coffee was given in a Coca-Cola paper cup."
• "Ordered a bacon bap at 11:20. Received a sandwich 20 mins later."
• "The salad bar was actually disgusting."
• "The elderly woman behind the counter was disgustingly rude to multiple customers."
• "Had a veggie breakfast here my husband had the small breakfast on ordering the missed him off the order so he had to wait food undercooked or burnt."

Store Atmosphere and Layout

Pros:

• "It’s a very spacious store with all kinds of items."
• "A very large bright store all on ground level, the entrance is wheelchair friendly."
• "Not a megastore size supermarket but still a decent size and the staff are very welcoming and helpful."
• "Very bright and sunny shop. Staff were very helpful."
• "Big, convenient car park and wheelchair accessible."
• "The store wasn't too busy when I visited and they have a very good variety of products."
• "The store has a great variety of products and everything you need under one roof."
• "A new store to the area, a little pricey, but a wide range of quality products and generally well managed."

Cons:

• "Every table was covered in previous person's foods, open sauces, empty bottles."
• "A lot of things are cramped within the entrance which makes it annoying to figure how to get to a particular aisle."
• "The lousy Asian security guard needs to chill out and STOP following people around as if they are thieves."
• "No trolleys available."
• "They only replace the stock after store is opened, shelves are empty."
• "The atmosphere was saddening."
• "Just one till operating is NOT good enough."
• "No social distancing at all. I went there around 1pm and it was a free for all."

Customer Service

Pros:

• "The staff are polite and courteous and the shopping experience is very good."
• "I arrived at the store today requiring some assistance and the first person I spoke to was the security guard called Nasa."
• "Even security guide were so helpful as I was shopping with 5 children."
• "Staff friendly and helpful. Good car park and hygiene facilities around store."
• "Have a good time in the sun with your lovely wife and a lovely wife and a lovely lady in a lovely place."
• "It's great to see a proper supermarket in the area and I am glad they are here!"
• "A great asset to the community with friendly staff spacious store and car parking all on one level."
• "The staff at the self-check out very rude I asked to speak to the manager and they brought the security guard."

Cons:

• "I went in to have drinking chocolate. The ladies in front of me asked for food and it had all gone."
• "Half the staff you meet are very moody just don't want to be there clearly!"
• "Poor customer service, who clearly don’t want to be there, seems understaffed."
• "Some of the worst and extremely moody staff at the cafe. Often ignored and one lady that serves me doesn’t even talk."
• "Staff are generally unhelpful, they'll watch you struggling rather than ask if you need any help."
• "The staff were rude, I ordered platters from here and they had a short date. The manager put her hand up to my face to assert herself."
• "I visited Morrison supermarket yesterday lunch time stirchely purchased a fish. I found the staff at the fish counter very helpful and prepared fish to my liking."
• "The staff at the self-check out very rude I asked to speak to the manager and they brought the security guard."

Product Quality and Selection

Pros:

• "Fruit and veg isle very presentable and clean."
• "The store stocks a decent variety of foods and spices from around the world."
• "The meat sections is really fresh and value for money."
• "They have one of the best baked bread which last longer than other shops."
• "Lots of fresh fish, no plaice but chose something else."
• "Great meat cuts, probably better than any other big supermarkets brand."
• "Love the baked items selection and staff are super attentive."
• "Morriston is always my favourite supermarket."

Cons:

• "I had 2 off eggs (fried), chips and beans."
• "The beans were probably own brand, but the chips were nice enough."
• "Permanently out of stock of the larger semi-skimmed organic milk."
• "The Prices of a lot of goods were okay, but the staff seem miserable for whatever reason they see fit."
• "Produce not fresh iceberg lettuce we’re all brown."
• "Food from the restaurant is hit and miss. I ordered the breakfast brunch."
• "Cafe food is hit and miss."
• "Went to get some hot chicken from the chicken counter. Nobody every came to serve me."