Address: Dafen Rd, Dafen, Llanelli SA14 8PA, United Kingdom
Phone: +441554751792
Rating: 4.8
based on 159 reviews.
Customer Service
Pros:
"Karl's customer service was absolutely excellent from start to finish."
"Wayne Hilde was second to none, nothing was too much trouble."
"Wayne from the sales team was absolutely brilliant."
"Wayne was brilliant and so easy to talk to and was very approachable and kind."
"The sales team were very friendly and helpful, but when it came down to it they sold us a real lemon."
"Wayne was patient, understanding and courteous when assisting with the purchasing of my new car."
"Wayne could not have been more helpful and was more than happy to go other things with us."
Cons:
"Given the number of problems with the vehicle I was refused a refund, an exchange or an upgrade at our own expense."
"Your response is personal and disgusting and I believe it reflects both your character, and your company."
"They gave me ridiculous bill for looking at my car. (Half the time was the mechanic walking around and talking to other mechanics)"
"This whole experience has been very disappointing and costly, with losses in excess of £5,000."
"The garage told us that this 'wasn’t their problem' and because of the work done on our previous car, we should be grateful."
"When we contested this, the salesman was very rude on the phone to my husband, so much so, my husband put the phone down on him."
"avoid this company at all cost, I have been waiting 6 months to get a response for a repair engine that was sold as fully check and inspected."
Quality of Cars
Pros:
"Car has been a delight to date."
"I drove away with an even better Mercedes CLA than the pictures and I had envisioned."
"The car runs as it should and serviced prior to collection."
"Just bought a Mercedes E200 AMG Coupe Premium from LMC and it’s fantastic."
"I am over the moon with my BMW and can’t thank you enough."
"The car is absolutely spotless like brand new and came with an up to date MOT."
"Drove away will a 5* star vehicle in absolutely amazing condition."
Cons:
"The MOT was laughable, having to change the wiper blades on the first day as they were unsafe, the vehicle spent as much time in the workshop as it did on the road during our brief ownership."
"On the second occasion, we found out that the engine hadn’t been replaced through the correct channels with Ford as promised, the garage had in fact put a reconditioned engine in themselves which had 50,000 miles on it."
"The only negative feedback I would give, would have to be the cleaning of the vehicle."
"Not quite all done, on the chips side of it, but I will be returning it soon, to be done."
"After a few months, the car developed a groaning from the steering when turning corners, and there were a few other minor issues that needed sorting out too. I returned the car to have all the problems rectified."
"We have handed the kuga back and had our old car back."
"The sales team were very friendly and helpful, but when it came down to it they sold us a real lemon."
After Sales Service
Pros:
"Also, after sales service is second to none, and I say this having experienced a problem and then having the problem fixed with no fuss (or charge)."
"After sale care service has been no trouble and have gone out of their way to help where possible."
"The after sales care is superb and I would highly recommend Llanelli Motor Company if you are looking for a good quality second hand car with professional and yet friendly and caring staff."
"Now 2 months over warranty, unfortunately the clutch went, however Llanelli Motor Company were more than understanding and accommodating and went out of their way to help."
"Recently brought a pickup from LMC. When they put it thought the MOT it had a few advisories. As I thought it was `brought as seen` I was very impressed that they carried out work to clear all the advisories."
"We always have great aftercare service when we have our annual services carried out."
"The mechanics who couldn't help enough when we had a small issue, they are all a credit to the place."
Cons:
"Given the number of problems with the vehicle I was refused a refund, an exchange or an upgrade at our own expense."
"Your response is personal and disgusting and I believe it reflects both your character, and your company."
"They gave me ridiculous bill for looking at my car. (Half the time was the mechanic walking around and talking to other mechanics)"
"This whole experience has been very disappointing and costly, with losses in excess of £5,000."
"The garage told us that this 'wasn’t their problem' and because of the work done on our previous car, we should be grateful."
"When we contested this, the salesman was very rude on the phone to my husband, so much so, my husband put the phone down on him."
"avoid this company at all cost, I have been waiting 6 months to get a response for a repair engine that was sold as fully check and inspected."
Value for Money
Pros:
"They have an excellent selection of high end cars at competitive prices too."
"I would recommend this garage I just bought a new car from Wayne there what a nice guy he did all the paper work in no time I even got nice cup coffee."
"The service I received was exceptional."
"I asked them to source me a specific car in a specific colour.... 48 hours later the deal was done and the car delivered within a week."
"Looking at the service records, he noted that the mileage on the car meant it needed a timing belt and water pump changed. This was completed at no extra charge and in the time he promised."
"The work seems to have done the trick and wasn’t expensive."
"We really feel looked after, which is becoming a rarity these days."
Cons:
"They gave me ridiculous bill for looking at my car. (Half the time was the mechanic walking around and talking to other mechanics)"
"This whole experience has been very disappointing and costly, with losses in excess of £5,000."
"The garage told us that this 'wasn’t their problem' and because of the work done on our previous car, we should be grateful."
"The only negative feedback I would give, would have to be the cleaning of the vehicle."
"On the second occasion, we found out that the engine hadn’t been replaced through the correct channels with Ford as promised, the garage had in fact put a reconditioned engine in themselves which had 50,000 miles on it."
"I WILL NEVER GO THERE AGAIN!! Had an okay first experience although I found them a little expensive for what they did."
"avoid this company at all cost, I have been waiting 6 months to get a response for a repair engine that was sold as fully check and inspected."