Karwoo Halal Chinese Takeaway (Stepney Green) Reviews Summary

Food Quality

Pros:

• "Food is absolutely tasty. The Singapore chow mein was mouth watering delicious."
• "Under the new management I was very much concerned if the food will go downhill, but actually the opposite happened - the food only got better!"
• "Ordered karwoo the other day, it was really great to be honest, their fried rice is must with a bit of chilli sauce on top of it."
• "First time tried this and this is amazing. The beef noodles Naga hot and the fried rice with chicken."
• "Addictive, great tasting food. Quality and service is great."
• "All the variety of food was very nice, keep up the consistency and service and you will do even better in the long run!"
• "Honestly the best Chinese I have ever had in the UK! The best!"

Cons:

• "What a shame, the quality of their food has clearly gone down."
• "Food taste has changed since Mr and Mrs wong use to run it."
• "The worst chinese I have ever had. Felt like there was rat poison in there."
• "Food quality seems to be poor, flavours have been toned down."
• "Now the food is not fresh."
• "Very poorly made food that gave me a stomach ache. Food was cold and no flavour."
• "The food was disgusting. Singapore chow mein was a dark brown, so dry, no juice."

Service

Pros:

• "They have great service, always receive my food quickly and the whole family absolutely love this place."
• "The staff were nice and I would go back again and again."
• "Service was quite ok, I think the guy named Mahbub, he was on the charge, quite friendly and supportive."
• "Customer service has improved since the new guys came in and they definitely stick to a quick return on the food."
• "Navid was professional and advised us on the naga levels."
• "Their customer service is brilliant."
• "Very good customer service from the brothers."

Cons:

• "I am so disgusted by the service I received from the old owner Chinese lady! Her behaviour is appalling."
• "Extremely poor customer service, no manners on the phone."
• "And there's 2 freshie boys taking orders can't speak English...end of road for karwoo for me."
• "A regular customer but I don’t think I’ll be coming again... the customer service was bad too."
• "Very disappointed with the service, I placed an order over the phone and was told to come in 20 which I did, upon arrival I clearly told the guy my order is ready and it's there, the chap just ignored me and had to wait in the store for another 5 minutes till served."
• "The food is decent usually but the customer service is very very bad."
• "Very rude staff with no telephone manners at all."

Value

Pros:

• "Usually we would get the Singapore noodles with black bean beef, chicken chow mein, sweetcorn and mushroom soup and also a portion of chips and its totally a cheap eat and tastes great."
• "Really flavoursome food, big portions, fair on price."
• "Prices are really affordable and portion sizes are high."
• "They serve a variety of mouthwatering dishes sold at a reasonable price."
• "Excellent Chinese food for its price range, great spicy choices and flavours all round."
• "one of the best local halal chinese around, food is really good and portions are satisfactory."
• "Awesome Food quality Great taste Reasonable price Great customer service."

Cons:

• "Used to be Great, but lately hit n miss, also prices have shot up.. straight after the refurbishment works at their shop."
• "And Naga Hot is 60p extra. Bit steep don't you think guys?"
• "However, the price seems to be increasing rapidly after the new owners took over."
• "The beef chow mein and battered sausage was supposed to be £7.75 & instead I paid 9.15!!!"
• "A little over rated in my opinion. However, the prices for add ons like sauce and chilli are ridiculous."
• "This will be the last time im going karwoo i like the brothers who work there they are very nice but i cant be getting ripped off like this just spent £40 on fried rices and the rice was hard to the bite it was basically undercooked rice or old."
• "I felt so sorry for myself for spending £15.25 on stale, tasteless, horrid, lukewarm, rip off price food."

Hygiene

Pros:

• "Food is HMC so I never worry about what's in there."
• "The food is always fresh and delicious."
• "The food is absolutely FANTASTIC, authentic and fresh."

Cons:

• "Workers working there need more training. Not very clean and GUESS WHAT THEY LEAVE THEIR CHIPS TO BE COOKED IN A DUST BIN."
• "Hygiene levels seems to have dropped as the net that separates the kitchen to the counter area is filthy."
• "The food can be extremely dry and old to the point where I don't want to eat it anymore and I'm forced to throw it in the bin."
• "I found a HAIR in the fish, the chips were disgustingly old/hard."
• "Sadly I've had to update this review due to the last time visiting myself and family members had found hair in our food."
• "Gave us salmonela my toddler has been suffering the most."
• "This place is gross! I saw one of the dudes wipe his nose and touch an unfortunate persons food to pack it up."