Fishcove Reviews Summary

Customer Service

Pros:

• "He explained lots of useful information in a clear and concise manner and was very helpful with any questions I had."
• "Paul spent loads of time with us and was a laugh too, gave us great advice and didn’t let us spend too much either."
• "Paul is a lovely fella, knowledgeable and very helpful."
• "Very kind person and would bend over backwards to help ANYBODY."
• "Really friendly owner that knows a lot about fish and cares about their wellbeing."
• "The guy serving took so much time out to really educate and advise my partner and I about the fish and the care of."
• "Paul always gives a lot of his time to explain things and never rushes you."

Cons:

• "Disgusting attitude to potential customers... owner shouted can't you read then came over and pointed out a tiny sign that said wet varnish that wasn't even wet."
• "Disappointing experience, such a shame the rude lady behind the counter felt need to shout at my daughter."
• "I was surprised when the jolly shop owner suddenly had a go at me for smiling."
• "Customer Service is an absolute DISGRACE! The old bag was HORRIBLE!"
• "Clearly in need of customer service training, unhelpful, no friendly manners and they act like they don’t even want to sell their fish."
• "Very RUDE old lady behind the counter was shouting at me & my husband for pointing at the fish!"

Product Quality and Selection

Pros:

• "Didn’t let us spend too much either, sorted us with everything we needed for a new tank setup."
• "Prices are really good and there is a massive stock of fish and accessories available."
• "All the tanks and water are kept in brilliant condition, all the fish are disease free and in excellent condition."
• "Carries a good variety of healthy stock, plants and accessories."
• "The fish he gets in are 100% top quality 🐟 and the colours stand out from any other fish I have and bought from other aquariums shops."
• "Fish available to buy always look healthy and bright, a huge selection also, and most definitely amazing value for money."
• "Nice selection of well looked after fish and a good selection of frozen food."

Cons:

• "fish with poor health also as it seemed. May we suggest you take your time to clean out your dead fish."

Value for Money

Pros:

• "Great store with an enthusiastic and knowledgeable owner to help you out when choosing products. Products priced extremely well for what you get especially paired with the great service."
• "The prices are extremely reasonable."
• "I was sold a cheaper more appropriate heater than I was looking for which is always a good sign in a shop."
• "The prices are also great, (defo cheaper than buying unhealthy stock and medicine after to treat the whole tank, happened in other shops...)"
• "Prices are by far the best, everything is affordable."
• "It's really well priced and the shop owner isn't afraid to get you the best deal possible."
• "His prices on RO cannot be beaten and it's good quality RO as sometimes it can be hit and miss with shops."

Cons:

• No negative comments regarding value for money were provided in the reviews.

Shop Atmosphere and Experience

Pros:

• "What an incredible fish shop! I was advised on every step of my way in becoming a fish keeper."
• "It's possibly the best shop ive been to around Warrington-St.Helens-Wigan."
• "It is not a flashy shop or showroom but you would only be paying a premium for things if it was."
• "This is what an Aquarium shop should be like."
• "A 'hidden gem' of aquatic pet shops!"
• "The shop is very big and everything is well accessible, the tanks are clean so you can see the fish clearly and well maintained."
• "It's refreshing to find an aquarium shop with high standards of fish keeping."

Cons:

• No negative comments regarding shop atmosphere and experience were provided in the reviews.