The PussyCat Hillton Reviews Summary

Accommodation

Pros:

• "The rooms were spacious and our cat Pip was provided with his favourite food and lots of toys to play with."
• "The pens are a lovely size and give a good view out, for the cats to watch the world go by."
• "The rooms are lovely and well thought out, very impressed."
• "Had to be split into two pens as bigger pens were already booked."
• "The room was warm, spacious and spotlessly clean with lots of toys, beds and a climbing post to keep them happy."
• "The rooms are a generous size, have climbing frames and are clean."
• "The rooms/facilities are brilliant."

Cons:

• "The cats were meowing so much they were in a small area living and sleeping where they poo and eat! It was a cat jail."
• "The cats had just only a tiny corridor to walk and get some exercise."

Care and Attention

Pros:

• "While on holiday, we were sent daily picture/video updates of him being cuddled/played with - he always looked so happy."
• "One of our cats is quite nervous and doesn't take to people too much but from the photos and the updates he looked so happy and comfortable."
• "They didn’t rush the dropping off process, so I was able to settle my cat in nicely."
• "They treat the cats as if they were their own."
• "The daily photos and videos Debbie sends are also a very reassuring and sweet touch."
• "The staff do what they can to coax her out with little treats and a daily fuss."

Cons:

• "The videos sent, I’ve never seen my cats looking so scared…."
• "They normally groom each other which they obviously hadn’t been doing there."

Customer Service

Pros:

• "From start to finish the staff were so helpful and friendly."
• "The staff kept in touch daily with photos and videos of our cat during different times of the day."
• "The team are very friendly and very obviously love and enjoy looking after our furbabies whilst we're away."
• "Debbie and her team are fantastic."
• "The owners are very friendly, and obviously passionate about cats."
• "Debbie was super accommodating considering the urgency and sent plenty of updates once she was settled in."

Cons:

• "I went to view this place and smelt cat urine as soon as I entered it was so bad the smell went into my hair."
• "I lost my deposit and they refused to give it back even when I booked it for mid October."
• "The owners are great and keep in contact with you and send you pictures and videos of how your cat is doing."
• "They then accused my wife of trying to pull a fast one, accusing her of getting her boyfriend to pay the deposit and then trying to get away with it."