Currys Reviews Summary

Customer Service

Pros:

• "Excellent professional and friendly service."
• "The Sales Assistant who served us today was very helpful and efficient."
• "All of the ladies working in this store are honestly very helpful."
• "Customer service was excellent from them!"
• "Very helpful staff."
• "Friendly and helpful staff."
• "Extremely helpful staff, in sourcing the product I was after at a good price."

Cons:

• "Staff looked bored."
• "Rude staff with personal hygiene problems."
• "Not enough staff and no matter how long we hung around looking to purchase a TV, not one even acknowledged us."
• "No staff courtesy."
• "When we were served the small guy at the counter was rude."
• "Unhelpful staff member ‘Dave’ was aggressive, made derogatory comments, and tried to intimidate us."
• "Staff are a bunch of liars."

Stock and Product Availability

Pros:

• "Prices are close or below RRP."
• "Large choice of household white goods, great range of TVs and Computers."
• "Always very helpful, even if they do not physically stock the required item."
• "For a small store it's not bad and anything not in stock can be ordered quite quickly for delivery or to store."
• "Thankfully Currys have a big range and stock actually arrived as I was there, hence finding the things I needed."
• "It's a decent sized store with plenty of stock."
• "The laptop labels were well detailed and prominent price labels on every product."

Cons:

• "Then both things that I wanted to buy weren't in stock. So was a wasted hour of our day."
• "Never have anything in stock."
• "Very poor. Items on sale but not in stock."
• "They don't keep their delivery dates."
• "Doesn't hold stock of many online products."
• "Checked the items were in stock before I paid a visit, to find staff saying it's not, it's a stock error."
• "No Miele, no Surface Pro, not alot of much and over staffed judging by the groups of staff that chat and do not help customers."

Delivery and Service

Pros:

• "Delivery was good came within the allotted time drivers were professional and polite all packing and old fridge freezer were taken away."
• "Staff were helpful got the one we liked ordering was easy delivery was good."
• "Helpful staff, click and collect very easy to use."
• "We ordered a new TV as a Christmas present for our son... they swapped it no questions asked for a new one."
• "The first shark hoover I purchased from currys was faulty but they were really fast in sending a replacement."

Cons:

• "They don't know how to find an address."
• "Don't bother purchasing if you are disabled because not all goods are delivered, even when costing over £250.00."
• "They don't keep their delivery dates."
• "Awful. Ordered a TV, meant to be there next day, went to pick it up and my order was apparently cancelled."
• "They mess you around after waiting a week for delivery."
• "Terrible experience. Ordered a washing machine... Day of delivery was told by driver it wasn't on the van."
• "On all occasions their tech team have been telling me different things and walking out without fitting my fridge."

Store Experience

Pros:

• "Good social distancing measures although no enforcement inside the store."
• "Worth taking a look around if your in the area, you might pick up a bargain you didn't go out to find."
• "Easy to navigate in a wheelchair and good disabled parking."
• "I appreciate the wide aisles and that no one bothered me while I was browsing."
• "The store is clean and tidy and there is plenty of parking."
• "Lovely refreshed store, great if you already know what you're getting."
• "Great service by our assistant Clare in choosing the correct freezer that I needed would definitely go there again and ask for the same assistant when buying."

Cons:

• "I miss the days where the staff knew about what they are selling, instead they look away from you and talk to you from an tablet..... eye contact is no more."
• "Typical visit where half the staff do not have a clue what's going on."
• "The staff didn't seem to want us there, they were all standing around the entrance and made us feel like we were unwelcome."
• "It's a place of necessity to visit for me. Just don't like being accosted by sales people as soon as I stop to look at something."
• "Most unhelpful everything I asked a question about I got told to go home and check their website."
• "This store looks tired. Depleted looking selection in audio visual."
• "Staff always seem to be standing around and not interested in helping you."