Address: 55 Roden St, Ilford, IG1 2AA, United Kingdom
Phone: +442085530145
Rating: 4.2
based on 160 reviews.
Staff and Service
Pros:
"Staffs in this Sainsbury’s are very friendly, welcoming and helpful."
"Really friendly service, easy/clear signage so it was easy to find everything I needed."
"The team at Sainsbury's is really nice and they always help is in case we require assistance in finding any items."
"Staff normally around to provide assistance when and where necessary."
"Staff were friendly and approachable, made my quick trip to Sainsbury’s even faster as they helped direct me to the appropriate isles to gather my items."
"Staff are friendly and in my experience have been very helpful."
"The staff and the service is very good and pleasant."
Cons:
"Worker morale is extremely low."
"The two staff members - Natinder and Tanya were incredibly rude, disrespectful and discriminatory to my mother who has mobility issues today."
"Staffs were rude, stopping customers to ask to wear masks and ignoring the medical exempts from govt guidelines."
"Colleagues are not giving warm welcome to the customers."
"The lady saw me but ignored me."
"RUDE CUSTOMER SERVICE, A LADY THAT WORKS AT CHECKOUTS CALLED “TRUDY” IS A VERY RUDE LADY AND MAYBE THE STAFF AT THIS SAINSBURYS SHOULD DO A CUSTOMER SERVICE COURSE BECAUSE THEY ALL HAVE ANGER ISSUES."
"Some staff at the tills are rude."
Store Cleanliness and Layout
Pros:
"Front access is simpler and easier for those travelling by foot."
"Store is always clean and there is always staff available to help."
"Clean, staff helpful, friendly."
"The store was very clean, organised and big with plenty of products."
Cons:
"Place is really not looking great at the moment. Their freezers are hardly working and this has been the case for the last month or more."
"It's ok for where it is could be a little cleaner."
"Building feels a bit dated both inside and out. Staff not all as friendly and helpful as each other. Could be better stocked and doesn't feel as clean as other shops and supermarkets, especially during the current pandemic."
"I like this Sainsbury the least... It seems darker than most and dated!"
Product Availability and Variety
Pros:
"Big store with lots of variety. Long aisles and plenty of tills to help cut down queue times."
"It is not too big. Customer service is good. Being in the Ilford, It has good enough variety of asian food. Checkouts are fast enough. Parking is very big, bigger than needed."
"Great range of products but I went in for microwave butter popcorn and it was out of stock."
"They have almost all range of food products. Can find large varieties of Fruits and vegetables, which is fresh and at affordable rates."
"The store is quite big and generally had everything you would need."
"Decent supermarket with a wide range of produce, fresh bakery, fruit and veg, dairy, home products etc."
"This is one of the biggest supermarkets in the area. Quite big enough and have almost everything we require. Big enough parking area available for 2 hours of free parking."
Cons:
"Out of 5 watermelons... 4 went straight in the bin as they were dark reddish brownish inside and smelled of rotting water total waste of money."
"However, things have gone down hill in the past couple of months, with empty freezers and things being out of stock."
"Fruits either too raw or too ripe."
"I have become disappointed in lack of range in frozen produce. Badly stocked. Items scattered in disorder."
"Halal section so small u cant find anything in it."
"Always rammed reduced number of tills and put in more self check outs."
"Lots of missing items, especially for a big store. Always short of items and low stock on products."
Location and Accessibility
Pros:
"Sainsbury Ilford is strategically located opposite Pioneer Point, Chapel Road, Ilford. Its location is quite easy to commute to as there are several bus stops that are just stone throw to the super store."
"Parking is free for 2 hours, considering the location and proximity to the main shopping area it's very helpful."
"Limited time free parking available, next to Ilford town centre and many transport links."
"Located almost at the center of town with lot of options for the products."
"Lot's of free parking in the heart of Ilford town."
"Great free parking for 1.5 hrs within the town centre."
"Is a fairly large size, with free car parking for 1hour 30 minutes which definitely helps."
Cons:
"But why lock customer toilets? I was bursting to use the toilet while shopping but they said toilets are locked and we have to go outside elsewhere for toilets."
"Unfortunately there are no customer toilets."
"One negative would be that the toilets are forever out of order."
"Not many items (especially electronic and clothing ones) inside the store. Toilets are out of order for more than three years now."
"DO NOT PARK YOUR CAR HERE! I parked here for few minutes and thieves stole the catalytic converter from my car."
"Car park was empty but be aware!!!! I never seen so many potholes on my way out."
"Rats everywhere! Spend 5 minutes or less in the car park or immediate surrounding area and you are guaranteed to see rats."