The Castle Reviews Summary

Service

Pros:

• "Staff were all very helpful and attentive Especially a young lad called Fred who was taking food orders for myself and my friends, very polite and well mannered."
• "And a great, friendly and supportive service!"
• "Staff was friendly and helpful."
• "The staff are super lovely, and there's aircon which is much needed in this weather."
• "Service was great, bathrooms very nice."
• "Great staff, kind and thoughtful."
• "Staff really friendly, seating very comfy and accommodating."

Cons:

• "Bar staff are scruffy and Ill mannered."
• "The food was saturated in oil to the point it overpowered the taste of the food."
• "It’s a bit loud, but manageable."
• "Food was good, but staff isn't always the friendliest."
• "Okay appetizers, beer was cold, service was slow."
• "The food was very lovely but the staff was overwhelmed with the amount of people and it took 1h to bring our food."
• "Both starter and main were stone cold. Terrible service e.g. served customers who had just arrived before those that had been waiting a while, poorly managed (polite) complaints about the icy cold food."

Food Quality

Pros:

• "This place cooked fresh and to order."
• "Food was great and dietary requirements were looked after."
• "The food is great and the service is exceptional."
• "Tasty Fish and Chips and Burger!!"
• "Their fish and chips is one of the best in town with fresh delicious fish and crispy chips."
• "The ample portions of food were delicious, turkey was very moist and cooked to perfection."
• "Food was excellent and not mere 'pub grub' although you can get an upmarket fish and chips if you like."

Cons:

• "Calamari not so much. Kinda cold and flavorless."
• "The one vegan starter they had I was told they didn’t have the ingredients, so I had to order the Arancini bar snacks which came frozen in the middle."
• "This time i went roast beef - it was poor, fatty, overcooked and took 45 mins to come out."
• "Food is not quite there yet. Had the mulligatwny soup and every vegetable in it was raw."
• "Now, food wasn't what we expected. Reheated dishes to a point of burnt. Not good flavour either."
• "The food was all msg additives so I couldn't order anything except olives."
• "The fish and chips was similar to the chicken, with nothing making my wife feel that it was good quality and again was tasteless and disappointing."

Ambiance

Pros:

• "Certainly a stop I'll make when I'm in town again."
• "It still feels like 'my' local place and we ended up going there three out of five nights."
• "Fantastic and ambient Christmas feeling though the window decorations were slightly lacking."
• "Lovely pub dog friendly pub close to Holland park."
• "Great atmosphere and ambiance."
• "Pros: gorgeous little corner pub with Christmas tree and lights and dark moody atmosphere."
• "Charming pub in the posh part of town."

Cons:

• "I think this pub lost sight of the cosy friendly atmosphere that you'd want for a pretty place like so."
• "Pretty nice pub interiors wise. Lacking the buzz of a great pub."
• "It’s a pretty sad state of affairs when management are apparently so scared of their bosses, that they are unable to replace a pint that slipped off a slanted table."
• "A pub without a heart. Something has been lost with this pub."
• "The service was terrible and slow, especially when it got busier and you could see everyone at their tables trying to get a staff member's attention."
• "Pretty charmless service, when I ask about the price."
• "I will DEFINITELY never go again. Expensive drinks and horrible manager. Never again !!! The worst place ever!!!"

Value

Pros:

• "Prices were very good. Three beers, three drinks, one fish, one burger only 65lbs."
• "Even the drinks were cheaper and much nicer choice of food!"
• "A great selection of drinks available and not expensive for this area."
• "Good food, nice ambiance, friendly priced and friendly staff."
• "They have a large, delicious menu and lots of beer, wine and liquor to choose."
• "Wince a bit at the £5.70 pint - but it goes with the territory."
• "Served food and drink very quickly."

Cons:

• "It's pretty pricey."
• "Poor pub etiquette, no last orders warning and the staff charged an overly priced house white."
• "The worst pint of Guinness I have seen in years. Terrible pour and presentation."
• "I still felt like I was paying over the odds."
• "In total it was a disappointing first visit, drinks were overpriced and service was poor. We won't be back."
• "Not sure ill be back as there are so many other great options within walking distance, which is a shame."
• "Rated poor due to running out of food after placing order, had to select 2 different dishes."