The Blacksmiths Arms Reviews Summary

Atmosphere & Ambience

Pros:

• "The cozy atmosphere, friendly staff, and excellent selection of drinks make it a must-visit."
• "Great atmosphere, cosy, great beers, and brilliant food."
• "The atmosphere was perfect for relaxing into a great conversation."
• "If you are looking for an authentic local British Pub with fabulous food, a wonderful warm and welcoming staff."
• "The overall atmosphere is great and the decor has that perfect touch if classic and comfort."
• "Such lovely staff and an amazing environment, felt so comfortable!"
• "This place is fantastic... and a wonderful area for a river walk before or after the pub!"

Cons:

• "The music acts are worse than a drunken karaoke and the volume is so deafening I think my ears are still ringing."
• "While we were there we witnessed a large fight break out amongst a group of friends."
• "Entered a near on empty pub all tables reserved 11 people refused seating in the hour we were there, all reserved tables still empty!"
• "However, the drinks were very expensive and while we were there we witnessed a large fight break out amongst a group of friends which the staff were slow to deal with."
• "We left after being ignored for 10 minutes. AVOID!!!"
• "It's a shame since the management seems to be trying hard to improve."
• "Unfortunately this place is no longer what it supposedly once was :("

Food Quality

Pros:

• "Absolutely fantastic, authentic Thai food using fresh and tasty ingredients."
• "The food is absolutely amazing."
• "The food was excellent."
• "Everything from the starter, to the main course and dessert was sumptuous."
• "The Beer-Battered Fish and Chips was superb. Really fresh, light and not oily at all."
• "The salt and pepper chicken is amazing."
• "The food was spot on - much more than what I expected in quality."

Cons:

• "Overcharged for what we got."
• "Ordered food with Deliveroo from here and pretty disappointed."
• "Recent visits I found the food to be very inconsistent."
• "The food wasn't a patch on what it used to be and some recent reviews suggest we weren't the only ones to be disappointed."
• "The prawn crackers and springrolls we got serves first was fantastic, but the dishes after was a big disappointment."
• "The WORST Thai I have ever ordered. Pad thai was a serving of bland, oily noodles."
• "It was poor, really dry and didn't taste fresh and also very expensive £17 for a dry burger."

Service

Pros:

• "The staff is always lovely and welcoming. Always very attentive and make you feel welcome."
• "The owner, Tommy, and one of the lovely staff members, Amna, were absolutely amazing."
• "Very friendly, helpful and polite staff lovely food."
• "Bar staff attentive and friendly."
• "The customer service was amazing, it was very hot today and we had a baby with us, so they went out of there way to make sure we had the fan in our direction."
• "Staff were absolutely top notch, very professional and attentive, looked after us from start to end."
• "The Service was outstanding and the owner Tommy was second to none making us feel at home."

Cons:

• "Ordered the “gourmet” fish burger for £14.95 and waited 1 hour for it to arrive. No apologies from staff and fish burger was mostly batter with one sad piece of lettuce and endless chips that were clearly frozen."
• "Local parking is difficult I think, even for a motorbike."
• "Shame that you get coaches coming in of around 50 persons and they get bit perturbed when they are told they would have to wait an hour or two or more for food."
• "Nobody came to check with us until we were so hungry got up to ask about our order."
• "After two hours of waiting we never got our food, so really can't rate the food, and as a result, service was beyond poor."
• "We also asked for tap water (on top of beers) and saw the water being poured into a jug from the tap, but what we didn't realise until we left was that we were charged £3 for 'still water'!"
• "Such a shame service and food is so poor."

Value

Pros:

• "The drinks were well priced."
• "Serving tasty food and drinks with reasonable price."
• "The best value cocktails in London-Georgia your Old Fashioneds were the best we've had in ages."
• "Mains are about £15 and entrees around £6. So very reasonably priced."
• "Prices are average, but considering the mentioned portion size, it's worth it."
• "Great advice on food & drink choices it was absolutely delicious."
• "You'll be supporting two young entrepreneurs and enjoying great food and a pint."

Cons:

• "However, the drinks were very expensive."
• "A little bit on the pricey side but there are not many pubs in that area."
• "Unfortunately the food is not gluten free, even though stated that it is. It is definitely not suitable for a celiac allergy."
• "It's a shame since the management seems to be trying hard to improve."
• "However, the drinks were very expensive and while we were there we witnessed a large fight break out amongst a group of friends which the staff were slow to deal with."
• "It was poor, really dry and didn't taste fresh and also very expensive £17 for a dry burger."
• "This pub has a Food Hygiene Rating of 1 by the Food Standards Agency. This means MAJOR IMPROVEMENT NECESSARY."