The Gym Group London Ealing Reviews Summary

Staff and Service

Pros:

• "Staff are very helpful and friendly."
• "The whole team is really helpful, friendly, and caring."
• "Ashley and Bartosz are always approachable and ready to address any queries about equipment or other matters."
• "Some of the PT's have worked very hard to build my confidence up and their professional approach has been amazing!"
• "The PTs are super friendly, helpful and knowledgeable."
• "There is always somebody to assist you, and the staff are very helpful, and quite upbeat!"
• "Staff is available most of the time and really helpful."

Cons:

• "Some of the staff just sit around and do nothing so unproductive."
• "No staff most of the time."
• "The gym group are hard to communicate with they really don't want to deal with complaints."
• "One of the male staffs WITH BRAIDS makes me feel very uncomfortable today because he keeps 'chatting' loudly with one female visitor."
• "the staff are rude they have not once been helpful but instead pick on irrelevant things."
• "The staff are completely ignorant."
• "Truly: screaming cockheads, useless (and rude on occasions!) staff."

Facilities and Equipment

Pros:

• "Best gym in London. As a fitness influencer having been a member of over 10 gyms in the area."
• "It's the best gym I've ever attended to. There are many different equipments to use and lots of space at the same time."
• "They made some improvements recently and added new machines and more free weights which is great."
• "Newly refurbished, spacious gym with a comprehensive selection of equipment."
• "Clean facilities, water fountains and showers available with secure access 24/7."
• "The Gym has recently been refurbished and is well-equipped with modern cardio and strength-training machines."
• "It’s bright, spacious, clean and it has everything you need in a gym."

Cons:

• "The majority of the machines and equipments are old and faulty."
• "Half of the machines are always out of order or rusted."
• "Lots of broken machines, not enough equipment."
• "The gym itself is very quite dirty, equipment all sticky and not been cleaned in years."
• "Machines are constantly broken and not fixed quickly."
• "Most cardio machines are pretty old too."
• "Broken equipment constantly."

Hygiene and Cleanliness

Pros:

• "The place is very clean. The toilets are maintained, the showers are also clean, and the equipment are properly taken cared of."
• "Changing room and toilets are always clean and there are many lockers available."
• "Since it's been renovated, the gym is clean, tidy, and well looked after!"
• "Everywhere there are sanitizers and antibacterial sprays for the equipment."
• "Gym is kept clean, very few machines are broken which is great."
• "The gym is kept clean and tidy at all times."
• "Excellent gym, very clean and high standard equipment."

Cons:

• "The showers can be a real mess."
• "The locker room, some days can be absolutely disgusting."
• "The whole place always stinks of sweat."
• "The changing room has gone beyond disgusting."
• "The issue is there is little to no hygiene."
• "Air stinks, hygiene terrible."
• "All hygiene equipment removed, no hand san, no tissue, nothing - filthy."

Value and Accessibility

Pros:

• "20 bucks a moth - definitely a good price-performance ratio."
• "Overall, well worth it. You honestly get a bigger bang for you buck here than compared to others branded gyms!"
• "Absolutely great value! I believe that for £16.99 a month, on a rolling contract is excellent."
• "Amazing gym. Definitely value for money."
• "For the price and provided you attend outside peak times, it is an absolute bargain."
• "Excellent value for money if you can catch one of the very frequent 'No signing up fee' offers."
• "It is excellent value for money, with an expansive selection of equipment and space."

Cons:

• "Hard to get on anything in evenings due to how busy it is."
• "gets very crowded during peak hours so avoid 4-8pm on weekdays and you're good."
• "Even off-peak the gym is getting busier."
• "it’s busy enough as it is usually but having over the capacity lies a HUGE safety risk of people getting hurt."
• "Its always super busy, you need to wait a long time to get on the free weights."
• "Two price hikes in 9 months."
• "The Gym Group is a scam if you want short term membership."