Address: 31 Topsfield Parade, Tottenham Ln, London N8 8PT, United Kingdom
Phone: +442081244128
Rating: 3.8
based on 86 reviews.
Facilities
Pros:
"The place is relaxing, great facilities, loads of machines for cardio, really nice pool like a hotel actually."
"The facilities are so clean, well looked after and equipment gets cleaned regularly for COVID safety."
"There are lots of classes to choose from, a great selection of weights, machines and space."
"Best Gym around. Proper Family Health Club, Friendly staff and has lot of facilities, Gym, Good cardio Machines, Well equipped, nice spa, massive changing room and nice SPA, well looked after creche, amazing Cafe, amazing new pilates reformer machines, with nice size pool."
"Variety of Equipment: Whether you're into weightlifting or cardio workouts, the gym offers a wide range of equipment catering to various fitness preferences."
"The creche facility looks bright and clean."
"Well located and overally good quality gym facilities in Crouch End."
Cons:
"The pool and creche are constantly closed due to lack of staff and meanwhile the membership was increased this year. really bad, unsurprisingly many members have left and joined pure gym."
"Very disappointed that some of equipment were removed such as the hamstring stretching machine, those vibrating machines as well as those wired machines which had been replaced by a carpet."
"The equipment is something from the 1990s not 2022 and they refuse to ever put on the a/c even in the hottest of UK days probably because they want to save money."
"The changing area used to have nice leather sittings but now they are dated, the leather is broken and dirty, it is disgusting."
"The pool is small, so better for children or ‘casual’ swimmers who fancy a quick dip."
"This gym is not worth the money. It has poor/old equipment, its very limited and badly laid out."
"They got rid of some very useful equipments, like stretching machines and Vibrating platform, and some other things in the gym area."
Customer Service
Pros:
"Manager seems very polite and professional at all times though."
"Receptionists are super nice to kids. They always take a moment to say Hi to my son which is such a nice gesture."
"There is also a young black man on reception who is a part time student who's name I do not know (sorry about that) He remembers everyone's name and says hello and good bye to everyone, he is like a dynamo of positive energy."
"Friendly staff on the front desk and my queries have always been dealt with quickly."
"Incredible team so amazingly helpful. Great club and facilities."
"Staff are mostly lovely."
"Staff are nice, except one of these staff members in the café."
Cons:
"I cannot tell you how bad the customer service at this club is."
"Awful customer service, don't expect the management team to take any care if you want to suspend your membership."
"I am horrified with your customer service! It has taken countless calls and emails to try and cancel my monthly contract only to be lied to and told my contract is for 12 months."
"The manager Ben is not interested in complaints: he will simply talk back at you."
"The manager doesn’t reply to emails. Totally unprofessional."
"Member of reception team and the manager of the club completely refused to recognise that the person in front of them is shaking and is about to have a meltdown."
"Awful awful staff. Terrible service. Considering the price of the membership customers are treated very badly, staff is very rude, behaving in the most unprofessional manner."
Cleanliness
Pros:
"The gym itself was clean."
"Cleaned to a high standard."
"The changing rooms are great, spacious, clean and even a separate family area for when I bring my son in for swimming."
"I really like this gym. The classes are brilliant and the site mostly is very clean and well looked after."
"Clean Towels: A consistent supply of sanitary towels is available at the reception, a small but appreciated detail."
"It’s the first gym I’ve actually felt comfortable enough to shower in. I’d always stick to a gym on a similar calibre from here on."
"Gym floor is not too busy, changing room are always clean and I can always get a place in the class."
Cons:
"For a price of 120 something per month, it is at the border of not worth it due to cleanliness."
"However, the gym has on several occasions failed to provide towels. This is totally unacceptable."
"The level of cleaning inside the cabinets and showers is poor."
"Cleanliness of the changing rooms and showers isn't great."
"Stretch Area Maintenance: The carpet in the stretch area is often dirty and filled with debris, making it uncomfortable to use without a mat."
"Sanitation Concerns: One significant downside is the gym's cleanliness."
"Poor hygiene standards, there wasn't any cleaning staff in the male changing rooms for over a week and it was public health hazard so I stopped going for the meantime!"
Value for Money
Pros:
"As a family we joined after refurbishments, and we got a good deal because we joined at the same pre-refurb rate."
"The membership can be on the pricey side but it's worth it if you make the most out of the classes and workout consistently."
"Okay for the price."
"I’ve been going to this gym for just over half a year now and it is by far the best gym I have ever visited."
"A really good gym, I can't really complain as it has most of the things that you need."
"I joined the club in January and since then I've been very happy with the facilities."
"Decent size. No ques for equipment."
Cons:
"Looks in the pictures on their website a beautiful and well maintained place, but sounds a bit expensive."
"Very expensive and certainly not tier 1 standard, having to pay for towels is ridiculous."
"The ridiculously high subscription cost."
"Most of the contractless gyms like puregym etc are much better than this and they are typically 75% cheaper."
"I feel cheated by a service that markets themselves as luxury but in fact is just as cheap as all the other money grabbing organisations."
"Not worth it."
"This place has gone downhill a lot this year, gym and changing rooms in desperate need of a revamp, we were promised it was happening this year- never happened."
Classes and Equipment
Pros:
"I have been trilled to find out that both myself and Leo have the best swimming instructors we could have hoped for!"
"Perhaps have more evening classes for pilates, so people can attend after work."
"However, I give them a 3 star as some of the classes are really good compared to other gyms. The lessons can last from 45 minutes to an hour which is great."
"They offer fantastic anti gravity yoga sessions."
"Equipment is good would be nice to have a better back machine and an Extra squat rack."
"Have really enjoyed all the classes I've been to."
"Some classes are more popular than others and so I need to book them few days in advance, but there is usually a good alternative if I don't get what I want each week."
Cons:
"The pool is small and you can not swim properly. They do not have Pilates reformer. There is no massage chair like in other gyms."
"There were BodyActobe, BodyCombat, BodyPump and Zumba when I joined. Now one can only choose from yoga, pilates and cycling (probably won't last long either)."
"The most disappointing thing it was the new yoga policy, unfortunately my favorite teacher left because of that."
"Really sad that so many classes have been dropped to make space for reformer pilates with no obvious member consultation or attempt to relocate them."
"Classes have started late because non-bookers turn up (chaotic system that could easily be solved)."
"My only niggle is that I wish they brought back the Iron Zhu classes in the early mornings, as they rocked!"
"Great gym and classes. There is be more early morning classes. I am also not digging the whole family thing."