Five Guys Ealing Reviews Summary

Food Quality

Pros:

• "And the food was delicious! 😁👍"
• "Both burgers and fries are fresh and miles better than those of any competitor."
• "The burgers are to die for."
• "Fantastic quality food."
• "The food was excellent as always, with delicious burgers and fresh fries."
• "Amazing fresh meat and crispy bacon."
• "Their burgers and usually very good, and they were here too."

Cons:

• "Good burger, but not worth the money."
• "The burgers are far less good than people think, the beef is low quality and padded out quite a lot with gunk."
• "The burger fell apart in my hands. The chips were also distinctly average."
• "The burger was so cold and very bad taste."
• "Objectively, the burgers are 'burger king' level, at twice the price."
• "Burger was very average, cashier didn't mention that you have to specify exactly what you want in the burger."
• "The meat wasn't seasoned well enough."

Service

Pros:

• "Kind, cheerful and lovely staff making the best of a really dismal lockdown Monday afternoon."
• "The staff were lovely and provided quick service, which is always appreciated."
• "Staff is always lovely energetic and smiling."
• "Shout-out to Scolly who helped us decide on our order and her awesome customer service."
• "The staff in the Ealing restaurant were very friendly and smiley."
• "Had an amazing experience in five guys Ealing when visiting Ealing for the first time. We got served by a gentleman called Rashid who was extremely welcoming and genuine nice guy!"
• "They have a lovely team who provide a lovely service."

Cons:

• "I have waited 15 minutes for fries. And Eventually I didn’t get what I wanted."
• "There is absolutely no customer service, a medium fries takes about 10-15 minutes for these clueless people to make."
• "The staff are as sullen as any other budget fast food franchise."
• "Really long waits and no actual service at all."
• "Considering it is 'fast food', the service was very slow."
• "No one cleaning tables... ppl queuing for take out no social distancing... staff looked miserable."
• "Staff mixing up orders, spending more time chatting to the delivery drivers than actually focusing on getting things right."

Price

Pros:

• "Sure the prices are a little steep but it's worth the quality and quantity of food that's served."
• "You do get a lot for your money."
• "Decent value for money."
• "The prices are high but so is the quality."
• "Their fries and burgers are among the best around, they are reasonably priced and miles better then the more main stream fast food chains."

Cons:

• "McDonalds is just along the road and to be honest, there is not much difference between the apart from McDonalds being 65% cheaper."
• "Just a name nothing more else, a small chizzburgur + chips cost me 13 pounds."
• "Food was okay, very expensive. Would rather go to Burger King for basically the same food in a similar restaurant at half the price."
• "For £10 I felt it should of come with fries or a soda."
• "For £15.25 I've spent @ Five Guys, I could have 4 meals at mcdony, though fries were much better quality."
• "Eyewateringly expensive considering it wasn't all that special, just okay."
• "Very, very expensive. It's over 10 pounds for a single burger."

Ambiance

Pros:

• "It's really nicely decorated inside and they even have drawings from customers up which shows the friendliness of five guys!"
• "Nice dining area with lots of American style booths, food is great but on the pricier side for fast food."
• "Really lovely food and atmosphere at this five guys with plenty of seats and helpful staff."
• "The restaurant was clean and had a great atmosphere, making it a pleasant place to dine."
• "Fantastic food at a reasonably quiet location. Plenty of space for seating."
• "Easily accessible, clean and the staff are welcoming and very helpful."
• "Great burger restaurant with lots of seating space."

Cons:

• "The tables and decor feels a bit tacky and 70's."
• "The music was so loud and there was several children running around and screaming."
• "The feel of the restaurant needs to be improved so people feel more comfortable eating- especially at its price point."
• "The music was too loud, the stuff in the kitchen where also very loud, they were shouting at each other (and it wasn't even busy!)."
• "Music often very loud, but they will turn it down if asked. Poor acoustics don’t help."
• "The bathrooms had a strong smell of urine, toilet paper and broken toilet boards."
• "This place is run seriously badly. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎"

Menu Options

Pros:

• "If you want something lighter go for the hot dogs they are great!"
• "I would really recommend in trying out the milkshake here. Truly delicious."
• "The food is great. You can truly have your burger your way with all of the possible toppings and the fries are great probably because they're cooked in peanut oil."
• "Love the fact that you can choose your own burger toppings at no extra cost."
• "Their hot dogs and milkshakes are AMAZING."
• "Cheeseburger is the best I've had to date, the five guys milkshake is super awesome and words cannot express how tasty and crispy the fries are."
• "The Food was great with a variety of options."

Cons:

• "Would be nice if they did seed free bun options."
• "Not recommended for non beef eaters or vegetarians as the selection is severely limited in terms of food."
• "No lettuce instead of a bun is not good enough."
• "Can't eat their burgers as am allergic to sesame seeds."
• "Veggie option was just a load of fried veg and salad in a bun, no ACTUAL veggie burger so don't get excited."
• "Fries proudly cooked in peanut oil, milkshakes 'best to avoid as one of the flavours is peanut butter and the flavours sometimes get mixed up'."
• "Nut allergy sufferers may also want to steer clear as they have monkey nuts openly around the venue."