Address: 2-3, Central Buildings, The Broadway, London W5 2NT, United Kingdom
Phone: +442085671723
Rating: 4.2
based on 175 reviews.
Food Quality
Pros:
"And the food was delicious! 😁👍"
"Both burgers and fries are fresh and miles better than those of any competitor."
"The burgers are to die for."
"Fantastic quality food."
"The food was excellent as always, with delicious burgers and fresh fries."
"Amazing fresh meat and crispy bacon."
"Their burgers and usually very good, and they were here too."
Cons:
"Good burger, but not worth the money."
"The burgers are far less good than people think, the beef is low quality and padded out quite a lot with gunk."
"The burger fell apart in my hands. The chips were also distinctly average."
"The burger was so cold and very bad taste."
"Objectively, the burgers are 'burger king' level, at twice the price."
"Burger was very average, cashier didn't mention that you have to specify exactly what you want in the burger."
"The meat wasn't seasoned well enough."
Service
Pros:
"Kind, cheerful and lovely staff making the best of a really dismal lockdown Monday afternoon."
"The staff were lovely and provided quick service, which is always appreciated."
"Staff is always lovely energetic and smiling."
"Shout-out to Scolly who helped us decide on our order and her awesome customer service."
"The staff in the Ealing restaurant were very friendly and smiley."
"Had an amazing experience in five guys Ealing when visiting Ealing for the first time. We got served by a gentleman called Rashid who was extremely welcoming and genuine nice guy!"
"They have a lovely team who provide a lovely service."
Cons:
"I have waited 15 minutes for fries. And Eventually I didn’t get what I wanted."
"There is absolutely no customer service, a medium fries takes about 10-15 minutes for these clueless people to make."
"The staff are as sullen as any other budget fast food franchise."
"Really long waits and no actual service at all."
"Considering it is 'fast food', the service was very slow."
"No one cleaning tables... ppl queuing for take out no social distancing... staff looked miserable."
"Staff mixing up orders, spending more time chatting to the delivery drivers than actually focusing on getting things right."
Price
Pros:
"Sure the prices are a little steep but it's worth the quality and quantity of food that's served."
"You do get a lot for your money."
"Decent value for money."
"The prices are high but so is the quality."
"Their fries and burgers are among the best around, they are reasonably priced and miles better then the more main stream fast food chains."
Cons:
"McDonalds is just along the road and to be honest, there is not much difference between the apart from McDonalds being 65% cheaper."
"Just a name nothing more else, a small chizzburgur + chips cost me 13 pounds."
"Food was okay, very expensive. Would rather go to Burger King for basically the same food in a similar restaurant at half the price."
"For £10 I felt it should of come with fries or a soda."
"For £15.25 I've spent @ Five Guys, I could have 4 meals at mcdony, though fries were much better quality."
"Eyewateringly expensive considering it wasn't all that special, just okay."
"Very, very expensive. It's over 10 pounds for a single burger."
Ambiance
Pros:
"It's really nicely decorated inside and they even have drawings from customers up which shows the friendliness of five guys!"
"Nice dining area with lots of American style booths, food is great but on the pricier side for fast food."
"Really lovely food and atmosphere at this five guys with plenty of seats and helpful staff."
"The restaurant was clean and had a great atmosphere, making it a pleasant place to dine."
"Fantastic food at a reasonably quiet location. Plenty of space for seating."
"Easily accessible, clean and the staff are welcoming and very helpful."
"Great burger restaurant with lots of seating space."
Cons:
"The tables and decor feels a bit tacky and 70's."
"The music was so loud and there was several children running around and screaming."
"The feel of the restaurant needs to be improved so people feel more comfortable eating- especially at its price point."
"The music was too loud, the stuff in the kitchen where also very loud, they were shouting at each other (and it wasn't even busy!)."
"Music often very loud, but they will turn it down if asked. Poor acoustics don’t help."
"The bathrooms had a strong smell of urine, toilet paper and broken toilet boards."
"This place is run seriously badly. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎"
Menu Options
Pros:
"If you want something lighter go for the hot dogs they are great!"
"I would really recommend in trying out the milkshake here. Truly delicious."
"The food is great. You can truly have your burger your way with all of the possible toppings and the fries are great probably because they're cooked in peanut oil."
"Love the fact that you can choose your own burger toppings at no extra cost."
"Their hot dogs and milkshakes are AMAZING."
"Cheeseburger is the best I've had to date, the five guys milkshake is super awesome and words cannot express how tasty and crispy the fries are."
"The Food was great with a variety of options."
Cons:
"Would be nice if they did seed free bun options."
"Not recommended for non beef eaters or vegetarians as the selection is severely limited in terms of food."
"No lettuce instead of a bun is not good enough."
"Can't eat their burgers as am allergic to sesame seeds."
"Veggie option was just a load of fried veg and salad in a bun, no ACTUAL veggie burger so don't get excited."
"Fries proudly cooked in peanut oil, milkshakes 'best to avoid as one of the flavours is peanut butter and the flavours sometimes get mixed up'."
"Nut allergy sufferers may also want to steer clear as they have monkey nuts openly around the venue."