"The staff were incredible, very kind and very helpful."
"Staff are friendly and pleasant."
"The staff was helpful, and the birthday arrangements were good."
"Great service at reception with great interaction with my grandchildren. Really good safety briefing even stopping to make sure everyone was listening."
"The staff were happy and friendly and also professional."
"Superb friendly staff who take your safety and enjoyment very seriously."
"Have to say that the staff were very good. All pleasant and friendly and helpful."
Cons:
"The cafe, where the parents sit is poorly understaffed, dirty and just not very nice."
"The cafe was really poorly staffed."
"An absolutely uninterested host by the name of LUKE."
"One staff who was holding the safety briefing could do with a smile! We couldn't hear a word she was saying and nor could the children!"
"Staff insisted that I signed online waiver before allowed to enter...problem was that the iPads that are used to sign waiver would not connect to the internet."
"The staff however look fed up and give minimal customer service."
"Terrible customer service.I tried to book a party and the website says to call. i tried on several occasions- weekday/weekend and no one answers!"
Facilities and Cleanliness
Pros:
"Very impressed with the facility here; clean, bright and everything is very new and in good condition."
"Honestly love this place. It's chaotic and busy but it's clean and well maintained."
"A really cool place both for children and grown ups. It's spacious, really clean and well managed with safety at the forefront."
"Digital lockers for your shoes/clothes."
"Free lockers to put your things in whilst bouncing."
"The new building and apparatus is really clean and a better set up than at the old site."
"Everything looked very clean."
Cons:
"Parking at the venue was very difficult so had to park round corner."
"The only thing i wasn't quite happy about are the parking spaces, at least 20 spaces for electric cars only."
"The blond lady in the reception gave me a funny look, probably because I've got an accent...."
"The park itself is awesome for children. However, the place is dirty."
"When we arrived in the party room it took 20mins for the staff to get drinks to us which was very frustrating."
"The only issue I found is that there weren't enough tables in the cafe for spectating."
"The place is dirty. The toilets were disgusting."
Activities and Entertainment
Pros:
"With trampoline walls, dodgeball, basketball dunking and a foam pit there's plenty to go at."
"Really good fun for children."
"There are lots of different things to bounce on - it’s not just trampolines!"
"Great extras such as the pillow bounce, slam dunk, and wipe out."
"Foam pit, dodge ball, normal trampolines and other activities available."
"The foam pit is very fun, but I haven't tried the basketball and dodgeball yet."
"My children had a blast on the main trampoline and the obstacle tunnel."