Abbey Spa & Wellness Reviews Summary

Gym Facilities

Pros:

• "The facilities are well kept and they are planning on upgrading equipment."
• "The gym facilities are well maintained."

Cons:

• "Air con is filthy covered in thick dust has been for months."
• "Walls have dust attached to them."
• "Alot of the running machines don't work."

Spa Experience

Pros:

• "The spa looks stylish as you walk in and feels calm."
• "The hydrotherapy pool was a hot bed of cloudy germs."
• "The aromatherapy steam, salt steam and sauna are good. I enjoyed those."

Cons:

• "The facilities themselves are dated."
• "It was very unclean during my visit."
• "No cold shower in use within the spa."
• "The relaxation area is anything but as it's close to reception."
• "The spa is much smaller than pics suggest."
• "The hydrotherapy pool was a hot bed of cloudy germs with hair and bits floating about."

Staff Professionalism

Pros:

• "The staff were friendly, patient, and helpful when asked."
• "Booking process was easy and staff was really friendly."

Cons:

• "I have never experienced such coldness and indifference from therapists!"
• "There was no welcome smile or words to put you at ease."
• "They went about their work as if they were robots."

Massage and Treatment Quality

Pros:

• "It was amazing and best experience of my life."
• "Both of them were highly professional, helpful and amazing."
• "Sarah-Jane is professional, thoughtful and kind, with a wealth of knowledge."
• "The massage was amazing, the best I have had in this country."
• "Sarah-Jane was able to give me greater range of movement in my frozen shoulder."

Cons:

• "Treatment underran."
• "I did arrive ten mins late (tho tried to ring), so will take that time off the complaint."
• "It wasn't very relaxing to feel kinda screwed over."

Cleanliness and Maintenance

Pros:

• "Room always calming and nice smell to it. Always spotless clean."

Cons:

• "Regular mopping and cleaning throughout its use is needed in my opinion."
• "The changing rooms with just 2 private changing rooms inside were very unclean."
• "Toilets are covered over with black bags as out of order & not cleaned regularly."
• "Swimming area floor is filthy around the showers & changing rooms."

General Ambience and Atmosphere

Pros:

• "Some women talk too much and too loudly which ruins the 'spa' experience."

Cons:

• "I dare not use the toilets or showers so cannot speak on those."
• "People dont wash out sweat after sauna when going to jakuzzi."
• "One of three avaliable steam rooms never work."
• "The 'relaxation' room was a little more 'relaxing'."