Y Spa at The Waterfront Hotel Reviews Summary

Facilities

Pros:

• "Facilities are brand new and extensive, with exceptional service."
• "The hydrotherapy pool was superb, especially first thing after opening when it was at its quietest."
• "The spa facilities are top notch, there's also a gym and the fabulous thermal spa which consists of sauna, hot room, and basically an outdoor pool which is more like a hot tub Jacuzzi."
• "Lovely and clean with modern facilities including steam and salt rooms, cool room, saunas, outdoor heated bubble pool."
• "The facilities were beautiful, with a heated outside jet pool, 2 different steam rooms and 2 different saunas."
• "The spa is super clean, excellent facilities very good."
• "Lots of different rooms to choose from."

Cons:

• "The outdoor heated pool was so busy in the afternoon, could hardly move or sit anywhere to relax."
• "Unfortunately the day we went the steam rooms were not working and the jets in the hydrotherapy pool was not working."
• "The thermal spa area was initially quite busy with only one long side with the jacuzzi effect."
• "Only negative is there's not really any dry space to sit and relax/chat with friends."
• "Spa Pool heating system was faulty causing the pool to be an uncomfortable 40 degrees also the steam room was out of use."
• "They have made cuts more recently like you only get one towel and a dressing gown (and no slippers)."
• "No connection with the therapists this time who asked odd survey like questions."

Service

Pros:

• "Staff were lovely, premises were modern and spotlessly clean."
• "Fantastic!! Had a brilliant day, excellent service from all the staff."
• "The greeting at the reception was very friendly and welcoming which goes a long way to first impressions."
• "Staff were really amazing and attentive even helped me to carry the massive balloons I had."
• "The staff are very accommodating - Top service."
• "Friendly and helpful staff always happy to assist."
• "The staff are very friendly and professional."

Cons:

• "I think customer experience is severely lacking. Some small changes would keep people such as myself coming back."
• "Would not stay there again."
• "Check in was a bit slow & the 1st room we were allocated had not been cleaned."
• "Just a shame about the service. Very slow. Ordered dessert. Took 25mins just for ice cream."
• "Unfortunately, first time guests aren’t offered a tour or any information on how anything works or any additional specials for the day."
• "The Elemis treatments were mediocre and no product recommendations after."
• "Visited Y spa for the first time since the refurbishment have to say I was disappointed… don’t think I’ll be going back!"

Food & Beverage

Pros:

• "Mezze lunch was brilliant."
• "The food was served hot with a good selection of both full English, continental and cold selections, including fruits."
• "Food in the restaurant was amazing!"
• "Better food than most restaurants as its all home made and the choice for a two course lunch is amazing."
• "Excellent food."
• "The lunch was very filling and beautifully presented."
• "Food at the bistro was beautiful and fresh."

Cons:

• "Sadly lacking healthy options in cafe-pretty well all high sugar cakes etc No fresh fruit."
• "Spoiled by horrible harsh coffee though."
• "Lunch a little disappointing because, it was a set menu, they brought the dessert at the same time as the meal."
• "It’s not a bad experience, but it’s overpriced for what it is and neither memorable or outstanding."
• "The only reason to give it 4* is because food could be cooked better and perhaps be more exciting."
• "We thought the £8 price tag for a glass of wine in the spa was a bit steep too."
• "No cons mentioned regarding overall experience."

Accommodation

Pros:

• "Room was nice with a comfortable bed and the usual coffee tea making facilities in the room."
• "It's a nice hotel but we ended up staying in at annex part called the willows, which was nice enough but the rooms are tiny."
• "Lovely comfy great rooms and suites."
• "Modern clean comfortable rooms."
• "The accommodation clean but basic."
• "The beds are the most comfortable bed i have ever slept on."
• "Comfortable but compact rooms in the conference centre."

Cons:

• "Clean, basic accommodation, newly refurbished but a bit soulless."
• "There isn't a lot around it though so know that you're there to enjoy the facilities on site."
• "Visited Y spa for the first time since the refurbishment have to say I was disappointed… the place has lost its soul…."
• "Only be prepared that walking to centre is an adventure as you need to cross highly busy road - this might take some time."
• "I would have loved a clean dry towel and robe for a shower but none to be found and no instructions or introduction to the spa given."
• "No cons mentioned regarding value."
• "It felt like a lot of change for change sake rather than improvements."

Value

Pros:

• "Good value for money."
• "We booked the morning spa package and it was very reasonably priced."
• "Definitely worth the day trip out of London vs over-priced London hotel spas with far fewer facilities."
• "£35 including buffet lunch represented good value."
• "This is the best value spa I've ever been to, well worth the money."
• "We enjoyed our stay and think it was value for money."
• "Visited with 2 friends. Clean facilities, nice layout to spa facilities, lovely buffet and good value for money."

Cons:

• "It’s not a bad experience, but it’s overpriced for what it is and neither memorable or outstanding."
• "Consistently average. Everything is perfectly adequate, but neither the spa nor the employees go the extra mile to make it a stand out experience."
• "No cons mentioned regarding overall experience."
• "No cons mentioned regarding value."
• "The only reason to give it 4* is because food could be cooked better and perhaps be more exciting."
• "Visited Y spa for the first time since the refurbishment have to say I was disappointed… don’t think I’ll be going back!"
• "We thought the £8 price tag for a glass of wine in the spa was a bit steep too."