Nirvana Spa Reviews Summary

Facilities

Pros:

• "The facilities are second to none and always spotlessly clean."
• "Absolutely fantastic place. A whole plethora of therapy pools and treatments are available and the manager is excellent."
• "The spa is huge with a great selection of pools-we all wished we had longer than the 3 hours!"
• "The dead sea pool is an absolute must. Highly recommended."
• "Has saunas, steam rooms, multiple swimming pools plus an outdoor pool, jacuzzi (inside and out), quiet room reflexology pool and so much more."
• "It is a lovely place to relax. The salt pool is amazing."
• "There's a 2 salt water pools, one of which allows you to float on your back in a calming area."

Cons:

• "Treatments are extra."
• "Dead Sea salt pool is vile, looks like it hasn’t been cleaned (musky green colour)."
• "The only 2 downsides really were firstly myself and my partner were given dressing gowns that were far too small and caused much upset from the get go."
• "The new pool has opened and although it is lovely I think the bottom glass should be frosted to give the illusion of greenery and peace and not having a view of the car park!"
• "Only one jacuzzi inside, there are 6 outside I think, but it was chucking it down, so unusable."
• "The biggest hydrotherapy pool I've ever seen with a myriad of jets."
• "Also, there are several pools, about 5? And no towel stations?!"

Booking & Customer Service

Pros:

• "So easy to book, so efficient in sending the itinerary and managing the booking."
• "Our spa experience could not be simpler!! So easy to book, so efficient in sending the itinerary and managing the booking."
• "Minds instantly at rest by the genuinely friendly and nice lady in reception."
• "The staff are always friendly and helpful."
• "Staff are friendly and helpful and the facilities are great."
• "The staff were so helpful at explaining everything to us as it was our first time."
• "All staff that we interacted with were fantastic polite friendly and helpful."

Cons:

• "Who can pick and choose their customers at will, and I will not be going there again, several of my friends agreed, that they have no interest in their customers, only in their money."
• "The staff were not at the level of hospitality that they should be for running a spa like this."
• "Customer service is something this establishment severely lacks."
• "Only down side, booking was a bit of work, my friend spent an hour to make the reservation correctly…"
• "It is my first time here that I felt Racism, and we paid almost 500£ for this, it is not a small amount and worst experience ever."
• "Been there several times, great place but the online booking system has been consistently broken."
• "They do not offer this service over the phone, only online, or in person at the spa."

Food & Drinks

Pros:

• "We had unlimited drinks too."
• "Food great."
• "The food was amazingly delicious, we loved the sushi and there was lots of choice for vegetarians."
• "The food is always lovely and there is a fantastic selection to choose from."
• "Food is very tasty, salad bar has a lot of yummy choices."
• "The food is always delicious and of a very high standard, particularly the fresh salad bar."
• "The food was lovely and the snack bars were the icing on the cake."