Sweet - Stepney Reviews Summary

Dessert Quality

Pros:

• "The desserts here are massive and full of flavour."
• "The French toast was scrumptious."
• "The food itself was delicious, I especially liked the cookie dough and waffles!"
• "The desserts here are absolutely amazing and never seem to disappoint me, everything I’ve ordered from the menu has always been a 5* rating."
• "Desserts are amazing, so much variety."
• "The cheesecake was soft, moist and fresh."
• "The cakes are also delicious."

Cons:

• "Only criticism is the side chocolate pot didnt seem to add anything - it wasn't portable and just scoops of melted choc?"
• "Dessert was mediocre. Disappointed."
• "The desserts, ordered a banoffee cheese cake, have to say this was rank, very little to say."
• "Everything is amazing except the cookie dough."
• "They forget to give me ice cream every single time! And my dessert looks nothing like the picture."
• "The cookie dough was ok."
• "The baklava was Very dry. Cookie dough felt a bit overcooked."

Customer Service

Pros:

• "Visited sweets a couple times with my mates and I have to comment on the outstanding customer service I receive from the friendly staff."
• "Love this place it’s my go-to for all my events this place is so friendly outstanding customer service."
• "Sweets is undoubtedly the best dessert spot in east London and staff members like Ridwan are definitely an asset and always make the experience memorable!"
• "Best dessert place I know. Lovely customer service. Food always comes very quick."
• "The customer service here is outstanding."
• "Staff are extremely friendly. Customer service is on another level."
• "Staff have always been extremely helpful and friendly."

Cons:

• "The two young brothers are the laziest staff I’ve seen."
• "The rest of the staff, the younger staff were really rude however."
• "The staff ignored us for 15 minutes whilst we were waiting for a table, it wasn't that packed so there was no excuse."
• "Service a little slow - served by an unfriendly waitress."
• "The first time I came here months back the staff were really friendly and welcoming... but this time round everyone was miserable and just seemed like they really didn’t want to be there."
• "What a terrible service."
• "The young girl with the painted face, doesn't seem to want customers to come in at all."

Cleanliness & Decor

Pros:

• "I was very surprised how clean this place was and the staff were amazing and the new look is really nice and updated."
• "Such a stunning place the decor was absolutely beautiful."
• "The decor and lights was so pretty, creating a wonderful and relaxing environment."
• "Firstly the decor of the place is stunning. The garden area is so pretty and the place was very clean including the bathrooms."
• "The atmosphere and the decor were warming and welcoming."
• "I liked the decoration and atmosphere of the place."
• "The restaurant was clean and decor was very chic."

Cons:

• "The tables were incredibly sticky and when we were served our deserts my spoon and my friends knife and fork were sticky as well."
• "However the table we were sat at was quite sticky including the menu 😩."
• "Sewage pipes give off a bad smell and with the summer heatwave the stench is unbearable."
• "Considering the general dirtiness of the place the food was fine, but I wouldn't go back."
• "One of the staff members let me down tonight with their total lack of regard for hygiene."
• "They gave our apple pie, OUR HOT DESERT, cold and left it in the microwave after we asked for them to heat it."
• "One of the chubby hijabi staff members kept on refusing us choosing a table."

Value & Convenience

Pros:

• "I received dessert and a milkshake at the highest standard and was delightfully surprised that I had paid only £20 for it too."
• "The price was very reasonable and in a great location."
• "The prices are very fair and well worth the money."
• "The prices are reasonable and the food tastes good which is probably why it's so popular."
• "Kids menu available and cheaper than a lot of other places, adults desserts are more expensive but worth it."
• "The quality of food is amazing and worth the money as they dont hold back on the toppings as can be seen on the amount of white chocolate on the waffle."
• "The prices are reasonable and the desserts are delicious."

Cons:

• "Used to love coming to this place and was a regular customer before they changed the decor and upped the prices."
• "Over priced and not great."
• "I found the prices to be more on the expensive side comparing to the other competitors in the surrounding areas."
• "When you're paying £5+ for a slice of cake you expect better than something you can buy from a supermarket."
• "Desserts can be quite pricey given the size, such as the cookie dough which is smaller than other places."
• "Parking available on side streets outside of control hours but hard to find."
• "Parking is difficult to find at peak times but you can park in the retail park for 2 hours free and its a 2 minute walk from there."