Creams Cafe Walthamstow Reviews Summary

Hygiene and Cleanliness

Pros:

• "Creams is a well-known dessert shop, they should monitor it more for hygiene."
• "Wonderful place to go with children, the staff were very friendly."

Cons:

• "When cream slice served we seen mosquito."
• "We liked creams until we went here to eat in and had to go to the toilet. It’s disgusting how dirty it is!"
• "None of the employees making the ice cream in Walthamstow were using a face mask."
• "Just really bad hygiene the fork and the knife was really dirty."

Customer Service

Pros:

• "The young lady that had served us was amazing with the children."
• "This branch of Creams boasts of exceptional customer service with friendly and very helpful staff members."
• "Great customer service, overly priced food tried their ice cream today it was disappointing had to return it back to them."
• "Great atmosphere. So far the best desserts place I have visited in East London."

Cons:

• "Uncooked cookie dough, stone hard ice cream. Worst experience ever."
• "The person at the counter didn’t let us dine-in we arrived at 11:30pm on Thursday."
• "Disgrace of an establishment. Poor customer service- waited 15 mins for someone to bring menus."
• "Service was horrible. Apple crumble portion was not good value for money."
• "I ordered a single crunchie milkshake for takeaway and although it wasn't very busy it took 20 minutes to get it."
• "Service was appalling. Ordered together with my family and received the orders at different times in the space of an hour."

Food Quality and Taste

Pros:

• "The desserts were all nice but the gelato tasted artificial."
• "Ordered Creams cookie dough on deliveroo, The food came and it was fresh, tasted awesome."
• "Wonderful place to go with the children, very luscious desserts, they were very generous with the chocolate sauces and milkshakes."
• "The ice cream is delicious. Prices are a bit high."

Cons:

• "Most food tasted was unpleasant to try. The vanilla ice cream was good, the waffle was nice and fresh but besides that, the chocolate sprinkles were hard and tasteless."
• "Unfortunately the portions and quality and price were all a little disappointing."
• "Found a hair in our waffle, didn't believe us so checked cctv cameras."
• "Waffels were dry, strawberries over ripe and ace cream average if that."

Ordering and Wait Times

Pros:

• "We really enjoyed our first Creams experience... the orders both came within about five minutes."

Cons:

• "Went there with my family. Waited at the table for 25 mins before a waitress came and asked if we had ordered."
• "I gave this a One star rating purely because my milkshake was the only good point, after being told my milkshake would take 20-25 minutes."
• "Came in a few months ago and the man at the till messed up my order."
• "Poor service. Ordered for delivery and the whole order wasn’t sent."