Address: 45 Hollywood Rd, London, SW10 9HX, United Kingdom
Phone: +442030407191
Rating: 4.3
based on 133 reviews.
Service
Pros:
"Then Claudio served us and was just great! He had the whole room to service on his own and he was highly attentive, very friendly and just all round professional."
"Quentin was very attentive to our needs, replied fast to our endless emails and literally said YES to everything we asked for."
"The services was excellent staff really friend talkative and happy to help with any questions."
"Bruno, our waiter, has very nice and helpful too."
"Service by Claudio was excellent, very welcoming and attentive."
"Jonah and Claudio were great and made us feel so welcome."
"Service is very efficient and the toilets are very clean."
Cons:
"Nice pub to be grab a quick beer, but DO NOT have lunch here: 1 hour to get our mains, with cooks deliberately preparing other tables orders before, dirty glasses, rude staff..."
"Food took 40 minutes to come and my dish was barely edible."
"Got there at 830pm waited 20m to order appetizers, another 30m to order our entrees after realizing that our waiter had left to work the bar."
"We got ignored by most of the staff all who looked at us I think they thought we were there watching the rugby rather than waiting where we were told to wait."
"Waiters don’t come to table half of my order never arrived."
"Waited over an hour and a half for our food despite the pub being at only a quarter of its capacity."
"Service was slow, we order a bottle of wine which was way too warm and the waiter even argue against me when I mentioned the issue."
Food Quality
Pros:
"The food was absolutely fantastic!! Loved the vegetarian tapas platter!"
"The roast beef was 5star with lovely roast potatoes, range of veg and delicious gravy."
"The haggis, neeps, and tatties were delicious and a perfect way to honor the great poet Robert Burns."
"Food was amazing."
"Food was delicious, especially the Scotch Egg!"
"The food was amazing and the cocktail and wine selection was top notch as well!"
"The food was excellent! Served in platters of non-veg, veg and vegan, all items were delicious."
Cons:
"Food was overpriced for what it was, just thrown on a place, food wasn't even warm, it was almost cold and service was very late."
"The potato gratin was also awful - fried in old oil and with dry pieces of shredded duck in between."
"Burger was a bit small for £17 but was at least edible."
"The Sunday roast was uncooked, tasteless and no gravy at all."
"Medium rare ribeye arrives uncooked and incredibly chewy, had to spit in a napkin."
"The gnocchi was over cooked lacked flavour and apple crumble served in a little black top, the stewed apple very unusually had the skins left on the apple which gave it a horrible chew."
"The pork belly should be crunchy and crackling but in this case the fat was soft and disgusting."
Atmosphere
Pros:
"The cocktails are excellent, the food is good and well presented and the atmosphere can't be better."
"We came on a Sunday afternoon for drinks and cocktails and were greeted by friendly, attentive staff who created a nice atmosphere."
"Hollywood Arms has a beautiful, high ceiling and very classic venue on the second floor."
"Excellent setting and decoration all over the interior. Very homely."
"Atmosphere was fantastic considering covid times."
"A spectacular location in the summer with great decor and good selection of drinks."
"The atmosphere in the pub is very relaxed, vibrant and friendly!"
Cons:
"When one hears 'Hollywood', one thinks of the glitz and glamour of sunny California. Unfortunately, this place is much like the real Hollywood in that it's loud, full of unfriendly people (staff included btw) and fakery."
"Never felt most unwelcome and mistreated in a place."
"Worst customer service experience I've had in London."
"The staff is not very trustworthy."
"When I asked the staff to change our table and explained that we had emails regarding he night, made it clear that it was for company Christmas dinner but he simply didn't care."
"When table was ready we were all shocked as it was right under the TV screen, people were cheering their teams, very loud, very uncomfortable."
"Overall a poor experience not sure if this was because it was busy with punters watching the rugby but this shouldn’t have affected the kitchen as where we were eating was pretty much empty."
Value for Money
Pros:
"The choice for drinks is the best and fairly priced as well, the food is always well presented and the flavour goes with it."
"Perfect distance for a quick drink and about a 5 to 10 minute walk to get to the stadium just in time for kick off!!"
"This is the perfect place for a drink after work."
"Great pub especially on match days."
"A superb location with a mix of Sloaneys and Chelsea residents amongst the regulars."
"The best pub in London! They do great food, a superb Sunday Roast and bottomless brunch."
"Highly recommend their burgers - they are really amazing."
Cons:
"The pub is great and the staff was really kind and patient. Unfortunately, the menu we were offered was overpriced and poor value for money."
"Nice decor but expensive drinks."
"Service can also be a little bit of an issue as it took >40’ to get our food on a Sat at lunch time but we can’t over penalise that in today’s environment of labour and supply shortages."
"It took an absolute age to get served."
"Only thing, I expected for the weekend that they would be open later than 12 but that was not the case."
"Food was served coldish. Service wasn’t the best either."
"They gave us a table in the middle of the pub on a football game night. people screaming, we managed to get our starter 40 minutes later."
Staff
Pros:
"The team is amazing. Food is delicious and the service was really fast."
"We stayed a little longer enjoying ciders at the bar."
"Claudio is very welcoming and deserves 10 stars… Thank you for the service and amazing food ♥️"
"You know when you meet an amazing person who is so hardworking and inspiring? That’s Claudio."
"Especially Andre is super amazing and the best behind the bar."
"The staff were awesome."
"The waitress was very attentive."
Cons:
"Walk in at 10.30 on a Monday night. Told that they are closed, despite it saying 11.30 on the website."
"We got ignored and ignored whilst we also listened to the member of staff with blonde highlights telling the female member of staff how much he fancied her."
"The staff is not very trustworthy."
"I gave 1 star, because I can´t give 0. I will not recommend this place at all. VERY RUDE WAITRESS AND MANAGERS."
"Looking very unhappy staff, didn't apologise and we had to pay additional £50 service charge for this very bad experience."
"The staff were very unhelpful and rude with terrible attitude!"
"Absolutely awful customer service so unfriendly and not inclusive."