Halfords - Bexhill Reviews Summary

Customer Service

Pros:

• "Thank you, Bailey, you really brightened my day. It was super customer service."
• "Technician called me at 1538 to say he was outside. Really nice chap, did the tyres and called me to say it was done. Fantastic service."
• "The Fitting was done ultra fast, can't believe how the engineer managed to replace the bulbs without even looking."
• "Loads of free advice, thorough and friendly assistance. Expert knowledge and fantastic service."
• "I had a very good experience with Sophie at your Bexhill on Sea store."
• "I am giving this store one star purely because staff is unprofessional and unhelpful."
• "Great customer service, fantastic advice, no pushy sales to try and make me purchase a product."
• "First class service the young man that dealt with me was friendly.polite and carried my cycle down the stairs for me."

Cons:

• "Under staffed. Waited ages at the till in a queue half way up the shop."
• "Awful service. The manager refused to take my partner's wheelchair wheels in to put solid tyres onto them."
• "Only wanted brighter headlamp bulbs. Had to have the Spanish Inquisition which includes; full name, email, phone number, home address."
• "Instore IT system is totally inadequate, it struggled to find the spares I needed."
• "Our car broke down and instead of helping someone that’s spent a lot of money they were more interested in making more money off of the vulnerable."
• "Called on a local motor engineer who got the bulbs for me and fitted them while I waited, 8 mins in total for four, not two bulbs."
• "Awful service! Broke my mrs car coolant pipe during a health check, main dealer confirmed they even fitted all the wrong bulbs in her mercedes and still charged her!"
• "4 weeks to get a simple bike serviced. Parts not ordered, wrong parts ordered and no communication on delay."

Product Quality

Pros:

• "Love my new dash cam, had it hard wired into my car by Halfords bexhill and works great, if you need a dash cam fitted I would highly recommend."
• "Friendly staff, excellent service. Ryan fitted my brake light bulb and performed a free ten point car check."
• "The new number plate was good but the brake light they fixed still doesn't work and neither does the indicator now either!!"
• "The staff in the bike department at Halfords are knowledgeable, skilled, friendly and welcoming."
• "Planning a trip to Norfolk so this free 10 point check ,an offer for joining the motoring club, was just what we needed."
• "Fantastic service from beginning to end. Needed to buy a car seat, I knew what I wanted as it was too replace a crash damaged seat."
• "Brilliant free winter vehicle check worth £15 on at the moment. You do not need to buy anything first to be eligible."
• "Great online experience. I wanted to buy snow chains but rather than needing to find out my tyre size I just inputed my registration number."

Cons:

• "Buy the nextbase 622gw it's absolutely sh ........it camera ever never can conect it to mobile phone."
• "The new number plate was good but the brake light they fixed still doesn't work and neither does the indicator now either!!"
• "The technician fitted the new battery. Successfully despite the difficulties of restricted access and a very heavy battery."
• "Bought £370 carrera vengeance bike. Great bike but they wanted £15 to put on my bike rack to transport it home,total rip off after spending money on bike!!"
• "Brought a £400 stereo, after a 30min wait to be served, the person had no clue about audio, got it home, parts missing."
• "Some things are massive rip-off.. starting from aerosol paints, tools, car / bike accessories, a few quid for bits of heat shrinking tubes that's worth 20p."
• "They are only good a mountain bikes I brought a 4 pound inner tube and asked if they could put it on and they said it was 10 quid."
• "In store service and personnel were very helpful and efficient, but we had real problems with the website when we tried to order on line."