Address: Unit 2 The Causeway, Staines, TW18 3AP, United Kingdom
Rating: 4.5
based on 207 reviews.
Customer Service
Pros:
"The customer service was excellent."
"Would highly recommend Nathan as a fantastic tech guy he needs a promotion."
"Thank you especially to 'Dal' for getting us safely back on the road!"
"Great service. Friendly staff."
"Every member of staff I spoke to was knowledgeable, friendly and helpful."
"Nathan knowledge and professionalism were fantastic, nothing was too much trouble."
"Always great service from Jamie - for as long as I can remember he's always been very helpful with any issues my cars may have had and always goes that extra mile."
Cons:
"Disgusting and unhelpful customer service."
"The worst experience in a shop I have ever experienced!"
"I will never go back to this Halfords again!"
"Now I've told them it doesn't work, they aren't replying to any of my emails."
"Unhelpful body language from as soon as I came in the shop."
"What a shame you are no longer allowed to talk to the branch to discuss a product or ask advice."
"The mechanic was rude, said he knows nothing about bike rack."
Product and Service Quality
Pros:
"Within 30 minutes, my bike had been checked over, brakes adjusted, new tyres and innertubes fitted with puncture prevention fluid and the bike is now riding like new."
"The dashcam was fitted perfectly!"
"Had bike rear gear mechanism replaced and a general service done at a very good price."
"Also had 2 windscreen chips repaired here, and I couldn't have gotten a better service."
"Bicycle service: another faultless bike service experience with the ever knowledgeable and efficient Albert."
"The ease with which they found out which battery I needed was very impressive."
"The fitting manager who fitted and installed the dashcam made the whole process simple and easy."
Cons:
"After having bought the service deal for our daughter's bike we were returned the cycle in an awful state after a week or two after servicing."
"Absolutely bloody awful! I bought an electric bike, they forgot the charger."
"Booked an appointment for 3pm to install a dash cam. Arrived at 2:55 and was told that there is someone else before me and they just started working on it."
"At 4:30pm when I asked I was told that he didn’t know when he’d finish."
"Complete brake replacement on a Carrera mountain bike due to bad installation from another branch."
"Basically my brake pads have just fallen out after paying £89.99 for a 'gold service' at this branch of halfords."
"The hub gears were not aligned, the handlebars were loose."
Staff and Expertise
Pros:
"the staff were very polite, attentive and extremely helpful and previously popping in earlier the stores manageress was very informative about the bikes we were interested in, a superb service from all staff."
"Nathan was friendly, professional and really knows his stuff, he had my bike back up and running in no time."
"I trust Albert wholeheartedly."
"Helped by Nathan today! I couldn’t ask for better customer service, Nathan was polite, friendly and so very helpful."
"The fitter was friendly, efficient and very professional."
"The staff here is top notch! Extremely courteous and very professional."
"Incredibly helpful staff who were friendly, knowledgeable, helpful, and clearly enjoy their jobs."
Cons:
"Great staff but they're completely understaffed for the number of people needing help and advice."
"Well … I ordered a car radio with the installation included and after one week waiting, in the day of the appointment the guy from halfords said he can’t install the radio because he needs an adapter which no one thought about it."
"Been trying to get my bike fixed for months now. I get set store to store where I get told ‘it’s fixed’ nope."
"Having got one of the guys to take a look at fitting some roof bars to my car, he was very negative about being able to fit them."
"Borught 2 dash cams and paid for dash cam fitting, arrived after a 30min drive just for the guy to say he dont know how to fix them and no one else could do it who work here."
"Ignored and spoken to rudely until it came to buying the wing mirror glass we went in for."
"After waiting 40 mins, the fitting guy fobbed me off in 30 seconds by saying 'there is no bulbholder' I cannot fit it."
Store Experience
Pros:
"This has to be the nicest halfords store I have been too."
"Such a lovely experience today visiting Halfords."
"I would recommend Halfords, Staines branch if anyone is looking for a bike."
"Most perfect, seamless and least stressful experience at the Halfords in Staines."
"Visiting Halfords in Staines is never an issue. Car Parking and Services always available."
"I find this store to be very good in terms of the layout, pleasant staff and overall shopping experience."
"It was so easy to buy a bike online at Halfords, I did my research online for the bike I wanted then it was a simple process of ordering it ready made."
Cons:
"The stock was a little limited though and there didn't seem to be many deals on."
"I queued up in one area, was told to go to another, then another. It was utterly frustrating."
"Goods stated as in stock, ordered and paid for only to be told that 'we don't have the stock and its a 7 day wait to get in-stock'."
"Ordered 2 items for collection, received 2 emails stating that both items were ready for collection. When I went to pick them up neither item was ready and one of the items was not even in store so I had to be refunded."
"Just come back from HALFORDS in Staines. A wasted journey, because no mention of having to pre book for bike repair on website."
"Been there couple of times - never will go again."
"Got the FREE aircon check twice from Staines Halfords. Initially went with an Astra which the guy could not find the low pressure valve, ended up messing around for 10-15 mins, wasted my time and travel time."