Aceparts Reviews Summary

Customer Service

Pros:

• "Incredibly good customer service,- I had a problem with some side repeaters, but it was dealt with politely and quickly."
• "Superb buying experience, and excellent customer service."
• "Their customer service is second to none. They dealt with my problem promptly. There were no long waits for replies."
• "Very impressive customer service - thanks!"
• "The customer service team were incredibly helpful and sent a replacement part that day."
• "The customer service was second to none."
• "Excellent customer service, very prompt to respond to queries, pleasant and more than reasonable service."

Cons:

• "After taking day off to receive the parcel, I had to call DPD to find about delivery, just to be told the parcel was only sent on 25th."
• "Terrible, I contacted them via Ebay, asking for the price of a couple of parts, I even provided the parts numbers. Only to get an email back, from someone called Danielle who told me to look up the parts myself on their ebay listings."
• "Refund was refused, time taken for fixing the item was ridiculous (3 months)."
• "Cant recommend used via eBay. Sent substand dangerous brake pads then ignored requests to send pre paid label."
• "Poor communication, poor service, poor business. Avoid at all costs."
• "Still waiting for a refund almost 6 weeks on."
• "ordered 1 wiper blade on the 28/29 /3/16 supposed to be sent on the 29/3/16 its now 5/4/16 and still no sight of part."

Product Quality

Pros:

• "Their products great quality."
• "Item exactly as described. Will certainly use this seller again in future. Thank you!"
• "The items were good quality."
• "The item received is excellent quality and good value for money."
• "Bought some xenon bulbs twice in last ten months for my cbr125 from aceparts eBay shop, very good quality parts, very very cheap!"
• "I really recommend them if you need parts quickly, at a good price and good quality!"
• "The part was extremely well priced and arrived very quickly."

Cons:

• "Ordered an air filter for an Alfa GTV 24v. The filter provided was too short... Aceparts were extremely good in acknowledging this issue, they investigated quickly, and issued a refund quickly without me having to return the filter."
• "Poor quality item, broken in little usage."
• "Bought a pair of rear Shock Absorbers via ebay, received update saying items were being posted then 2 days later order cancelled as out of stock."
• "But a mistake on their behalf I have parts that won't fit or return."
• "The build quality was bad and it broke."
• "Be careful what you order."
• "I ordered some replacement wiper blades for my wife's Citroen C3. Unfortunately when they came they were for the previous model of C3. I sent an email stating the wipers were wrong, and to my delight a correct replacement pair have been arranged to be sent out."

Communication and Responsiveness

Pros:

• "I highly recommend aceparts for how quickly they responded. Very good communications. Well done."
• "I would deal with them again and highly recommend them to everybody regards brian wood."
• "Top service!!! Fast response and always happy and willing to help."
• "Great communication. This is how all companies should run a business."
• "Received my new wiper blades quickly, great communication at each point."
• "The contact from customer service was the best I have received when buying online."
• "I contacted Aceparts via email and the problem was dealt with very quickly and professionally."

Cons:

• "Avoid like plague."
• "Avoid this company at all costs pay a little more and go somewhere else."
• "Don’t even waste your time with these guys all they want is your money that’s it the phone number does not even work and they don’t get back to you on eBay their listings are lies when it comes to timing please don’t waste your money or time with them."
• "I only live in Scotland not Mars we all know the post can be slow but come on not that slow Don't trust this company."
• "And the company is refusing to refund me."
• "More care in eBay listing would suffice."
• "3 days later I still hadn’t received item."

Shipping and Delivery

Pros:

• "Their shipments are fast."
• "I can't fault that. Just got to wait for them to arrive now. 😀"
• "Goods were dispatched promptly and delivered quickly."
• "They dispatched same day and was delivered before the car went into the garage."
• "Ordered windscreen wipers. Very quick delivery, well packaged."
• "The delivery time is very good."
• "Two day delivery, fitted them in a couple of minutes and very quiet in operation."

Cons:

• "Now car will be off the road longer until new supplier found. Avoid!!!!!!!!!!!"
• "Finally received a message from them after raising a dispute with eBay, claiming that the item is not in stock and they can’t tell me when I’ll receive the item."
• "delivery time was great just a shame the postal services treat parcels like rubbish... they even refunded me in full."
• "Do not use this company if I could give 0 stars i would... The company has changed it's name at some point and I can see why they are clearly a dodgy company."
• "I recently purchase replacement parts for my Toyota Yaris from Aceparts. The service was second to none with a super fast delivery."
• "I purchased some bulbs via internet... Great customer service, probably better service than I would have got if going to my local car accessory shop."
• "I bought a metric pin punch set from them via Ebay and was really happy with the very professional way they resolved an issue I had."