Halfords - Telford Reviews Summary

Customer Service

Pros:

• "Ian suggested fitting some smaller levers so my son found it easier to break, his service was outstanding and my son left very happy."
• "The store was clearly marked out to comply with Covid restrictions and the staff were helpful."
• "Did have to wait a few minutes because it was busy but the staff were very efficient and friendly."
• "One of the best customer service I have ever had."
• "The staff listened to my requirements and were very knowledgeable and gave good advice in selecting the most suitable bike."
• "Chris deserves a mention for his help to us with buying a car seat - nothing was too much trouble."
• "The young Lady who served me was excellent."

Cons:

• "So to you Mr employeeof the day, which obviously are missing on customer service and civil manners, at least I am sure you could send someone out or come out yourself to see if maybe I needed a hand to change the tyre or suggest a possible solution."
• "This store is very unhelpful you book a time slot to get tyres changed... the guy on reception was unhelpful with other option."
• "Unknowledgeable, rude and unprofessional staff, not even wearing masks as they were requiring masks to enter the store."
• "The cashier staff strongly impolite for help my online order."
• "Shocking service by incompetent staff."
• "I must have stood at the customer service/till point for ten minutes before I was able to attract the attention of a member of staff in the deserted store."
• "Telford store staff not helpful at all I asked 1 guy to help me find something he told me go to desk then asked a woman on the desk she just ignored me didn’t even look on computer."

Product Quality and Selection

Pros:

• "The parts I was provided with were not only perfect for my project though also very high end quality parts."
• "Absolutely chuffed that I got my bike back not over charged."
• "Plates made up in minutes and at a great price (even better when Ellie signed us up for the motoring club which saved me a fiver!)."
• "They had a good range of items that I was looking for to choose from."
• "Excellent product, superb quality. Covers my entire car (Peugeot 308)."
• "Many of the products are fairly good quality too."
• "After a lot of back and forth over legalities my son finally got the venom bike, he is so pleased with it."

Cons:

• "edit - they actually broke my bike. Went in with a small issue with the cranks, they broke the bottom bracket, they tried to tell me it was just one of those things, but they also managed to damage the brakes."
• "I eventually got the bike home to discover it needs rebuilding anyway as nothing is aligned, or torqued up correctly."
• "Not good for bike service. Took in to save a bit of time but ended up having to realign wheels (which had not been properly secured anyway) and adjusting gears, derailer and breaks again myself as all done incorrectly so actually ended up wasting more time taking it here than if I'd just serviced it at home!"
• "Bought an electric bike, with 2 year warranty in 2020... and they expect me to spend another £500 on a battery."
• "I have had nothing but problems with the stereo. It stopped working a month after I bought it, then the same thing was continuously happening."
• "Bought an electric bike, with 2 year warranty in 2020. Battery was replaced after 6 months as it broke, the new battery broke AGAIN in June and Halfords are refusing to do anything to help."
• "Had a tyre repaired. It was still loosing air."

Efficiency and Convenience

Pros:

• "Had a super smooth experience from booking through to completion."
• "Everyone was helpful and courteous. I had a phone call to say my order was ready to be collected the previous day!"
• "I bought 8 different products from Halfords 6 of these I bought using their click and collect service and I was amazed how fast they had my things ready."
• "Purchased new wiper blades. Quick response needed to satisfy MOT failure. Got new blades confirmed, purchased and fitted, in less than 5 minutes."
• "Great level of service and got my bike back two days before the expected date."
• "The experience was extremely easy and the staff were immediately on hand to assist me and dealt with my collection in a friendly and efficient manner."
• "The Click and Collect system was easy to use and efficient."

Cons:

• "Last summer I had my campervan serviced and all 4 tires changed, I had a fantastic service and the guys on the desk were extremely helpful. Following this, I decided to try them for my MOT as it’s so conveniently placed over the road from my work... The whole experience was extremely lengthy, painful and a big hassle I could have done without."
• "When I collected no service had been done, the brakes had not been adjusted as they should have been and the staff just said that ax u hadn't booked a service it was my fault."
• "Travelled to a store to collect present that wasn’t available in my home town! Paid and collection in hour to get there and say out of stock !!"
• "Took the car in for mot came back with grease all over the inside of car!"
• "Ordered last week due to no stock, got told would be available Tuesday AM. Went in today to collect to be told items are not in stock will not be here til Saturday."
• "Took my car to Halfords for two new front tyres and tracking at 2:30, at 4:20 we received a call to say it will be another 20 minutes."
• "A disappointing experience.I had a brake warning light appear went on the website booked the car in for a free brake inspection was instructed to bring the car in a 11.30...car parked gave them the keys did some shopping had a coffee. Returned to Halfords only to be told they would not be checking the car till 16.00."