Address: C, Peters Retail Park, Unit C Lichfield St, Burton-on-Trent DE14 3BL, United Kingdom
Rating: 4.4
based on 116 reviews.
Customer Service
Pros:
"Excellent customer service by lexie and Julia who went above and beyond to ensure I got a present for my husband delivered to me for Christmas! Thank you ladies!"
"Geoff talked me through everything he was doing to the car when replacing the bulbs and checked wipers to make sure they were OK even though he wasn't asked to."
"I wanted to purchase some roof bars for my car and Lindsay assisted me. She was friendly, patient, knowledgeable and help me make an informed decision."
"Sue was amazing! Went to the Burton Upon Trent store earlier today. Had an issue with my car battery, she helped me with changing and replacing. Her customer service skills were amazing."
"The cycle sales and service team at Halfords Burton are top top people. Friendly, knowledgeable, informative and overdeliver on their promises."
"Both Katie and Geoff took away the pain of having to fit a new battery in a tight spot with awkward clips and for a late Sunday afternoon both were remarkably cheerful."
"I went to Halfords in Burton this afternoon to get some new wiper blades fitted, the young lady who fitted them for me couldn't have been more helpful and friendly and did the job very efficiently."
Cons:
"Staff who was doing it had no clue regarding what they were doing."
"100% no satisfaction. The staff doesn't have appetite for work."
"NOT very impressed, bought a bike, was told I would have to go back in 1 week to collect... Was in fact ready, but no phone call."
"Shocking experience, paid to have a bulb replaced on a caddy van, fitter had no idea, suggested taking the back door off, full refund back, will fit myself, staff need training."
"Lady who tried to help us today... Just didn't want to be there and couldn't be less helpful... If I could be bothered I would have complained, but I guess it would go nowhere."
"It took 4 different staff members to fit a dipped headlight on my car and were unable to do so."
"Staff very unhelpful and are not interested (apart from when it's time to go home!). Loads of staff but none prepared to actually do anything to help as all busy talking to each other. Will not be using this shop again. Avoid if possible."
Product Availability and Stock
Pros:
"I wanted to Halfords to try and find a product that I’ve always had and couldn’t find it the staff were very helpful in finding where the product was for me."
"Good staff, very good range of items in store but some small items such as car door protectors are not stocked."
"Ordered something online and picked it up in under 10 mins. No one in store so no waiting around. Staff member was waiting at till when I arrived so went straight to them to ask about my order."
"Walked in, spoke to someone who was able to sort the item immediately. Quick security check and out again. Very quick very efficient and on Xmas eve too."
"Order click and collect - arrived at store, meet immediately by a member of staff, very helpful and collected and departed store in less than 10 minutes."
"Lovely store been getting bits from here for years. Never had a problem always been fantastic staff are always very helpful."
"Went in to purchase a child's bike. Store assistant was extremely helpful."
Cons:
"Not specifically aimed at Burton branch but Halfords themselves. Ordered some polish online and was advised my local Burton branch had stock. Had a phone call about 20 mins later saying Burton branch doesn't stock this size of bottle but can get from Swad, Derby or Lichfield."
"We showed up on this second occasion to only find we need another part to attach the box, which wasn’t in stock anywhere."
"Played £1250 for a bike played £45 extra for a service plan. Just picked it up to be told things like gears making a noise when changing."
"Took my new car for dash cam fitting with Matt, at some point in the hour and a half my car was badly damaged, no-one will take responsibility and the claims team have basically called me a liar."
"waste of time never answer the phone in store stood waiting to talk to some one for 15 minutes ended up walking out. all the staff are kids that look like they dont want to really be there gone right down hill."
"Despite signs on their door and the information on their website and Google all stating they are open until 8pm on weekdays, they were already closed when I arrived at 5.20pm, so could not get any of the things I needed."
"Absolutely rubbish shop. Can not service my Halfords brand bike due to lack of technical staff until 14th of July."
Technical Expertise and Fitting Services
Pros:
"Geoff at Burton store very knowledgeable, very polite, pleasant bloke, great service, great price."
"Recently had some bike repairs done, was very impressed with the staff, saw three different people all Very friendly, helpful and explained everything clearly to me."
"Marcel was extremely helpful, polite and very friendly."
"Aaron checked everything quickly and competently and free of charge!"
"This has become my go-to place to get light bulbs on my car replaced in a hurry. Their service is great and their staff are a credit to the company."
"Had dashcam fitted to our car. Cannot praise enough the attitude and efficiency of the staff involved."
"I visited the Halfords store in Burton on Trent recently and received excellent service."
Cons:
"Despite giving the registration number of my car Halfords sold me a set of roof rails that (a) had a broken part in and (b) were incorrect for the car and would not fit."
"Ordered and paid for a car battery to be fitted in my car, when I arrived I was told that they could not fit it as my car needed to be coded."
"Used this store over the last few years purchasing mainly my kids bikes.. the service has never been the greatest.. but more recently I purchased a bike and within 2 days the brakes failed.. was told it was not a warranty fault???"
"Purchased windscreen wipers and had them fitted at the branch, unfortunately however without realising purchased 2 of passenger side, which is my fault. But I do feel team member who fitted them should have picked during the fitting that I need different size on the driver side."
"Rubbish waiting times for fitting, purchased a £60 bike rack, asked about fitting whether it was easy and straight forward, woman at the counter said it was very easy and I wouldn’t need any help."
"The bolts on the handle bar weren’t tightened."
"I paid over £250 for a gold service and replacement parts but the bike was handed back to me in a condition that was not just far from road worthy but dangerous."