Address: Unit H, Farnborough Gate, Farnborough Rd, Farnborough GU14 8BL, United Kingdom
Rating: 4.4
based on 288 reviews.
Customer Service
Pros:
"Awesome service and great customer service."
"The staff I met were extremely courteous and helpful. I was served in good time and enjoyed the overall experience."
"Very friendly and efficient first-time experience of having my car's headlamp bulb fitted at Halfords."
"Excellent customer service and efficiency."
"Customer services was brilliant. Shane is so helpful he enter my car registration and gave me the right coolant for my car and direct me to the cashier."
"The customer service I received from the staff at the Farnborough gate branch was excellent nothing was too much trouble."
"The staff were really friendly and professional."
Cons:
"I really will bin Halfords after that reply, My advice to you all is go elsewhere this company does not care less about its customers experience."
"Slow staff at the tills and prices do not match the till price you are charged."
"I've not had such poor service from a store in a long time."
"Rubbish service and staff act and talk to you like they don't want to be there."
"The person serving me was miserable and most unhelpful."
"Customer service is very poor."
"You are the worst customer service staff that I have ever come across in my my life."
Store Experience
Pros:
"The store was very clean & tidy. All the staff members I spoke with were very friendly."
"Easy to park there, shop itself is fairly clearly laid out and relatively simple to find what you might be looking for."
"Overall the store looked stunning."
"The store also appeared to be very clean and everything you could ask for."
"The shop itself was not too busy and the items looked well stocked with no empty shelves."
"Been to the store a few times since moving into the area, staff are always friendly and helpful."
"Very helpful staff. I needed help with a refund for online purchase."
Cons:
"I needed a can of spray paint for my car, this store did not have the right colour when I tried click and collect online."
"It is very impersonal with staff taking on headsets so don’t be surprised if it’s not the shopping experience you would expect."
"Why is it so difficult to get an acceptable level of customer service."
"No recognition shown to me as a customer."
"Disappointed on how unenthusiastic the staff were."
"Two employees on two different instances told me that it’s not their job to replenish the stocks."
"The staff are polite and in the main efficient, however communication with customers is very lacking."
Product & Service Quality
Pros:
"Positively impressed and good value for money."
"It was good value as this was a difficult task (battery under driver seat) but they persevered and were very helpful."
"The gamin HR strap was cheaper than Other online retailers and I didn’t have to wait for post to arrive either."
"Purchased a car battery quickly and easily. The price was 15% above online alternatives but being able to get a replacement the same day was great."
"Great service. My Xenon HID bulb was replaced under warranty after it started failing (going dim)."
"Can't recommend highly enough (bike centre): exceptional customer service, clear, non-technical explanations, contact when it's promised, no unexpected charges, no fuss in refunding or repairing at no charge in warranty."
"A fantastic experience at Halfords’ Farnborough today getting my dash cam fitted."
Cons:
"Having taken my electric bike into the store on 16 December of last year I am still waiting for the repair and return 4 months later."
"The disappointing thing was that it was a known issue where some oil had not been added to the brake assembly when the bike had been built."
"Halfords clunky IT system needs to be improved as it kept telling me to collect my dashcam/ fitting kit within 7 days - despite my fitting date being 10 days away!!"
"Have had a couple of online orders cancelled, no explanation offered."
"I have just read the reply from 'Lisa' at Halfords to my review. She would appear to be an 'automated system' that churns out a reply for anyone that gives Halfords a low score."
"Ordered a battery online with a delivery date of the 1st Sept. 8 days later still no battery."
"Booked to have my battery changed on my transit custom, I paid for this only to be told after waiting 20 mins by the halfords staff that they can't change batteries on transits."
Staff Performance
Pros:
"A lovely man called Carlo came outside to help me secure the bike rack onto my car and put my bike up on it."
"Very helpful customer service from Keith three weeks ago to order parts but then no contact to say parts were in (why it is only 4stars) Today even better service from Hugo who spent ages tracking and fitting the said parts."
"Brought new bulb for my car and had it fitted. Great service. The member of staff that carried out the work (Hugo) was very quick and knowledgable."
"Bradley has served us several times now and he’s very positive, polite and extremely informative."
"Steve took great care of my car while fitting my new stereo."
"Ted at Farnborough who fitted our new battery, and carried out a 10 point check (as we are in the motor scheme) was absolutely fantastic, professional, helpful, friendly, went the extra mile."
"Brad fitted the stereo I purchased recently and was a pleasure to deal with - Really knew his stuff about Audi TTs and stereos - Adjusted the fascia so it fit the car better, perfect!"
Cons:
"Lack of Customer services. Young lady working at till 002 between 11.45 to 12 pm on 05/12/20121 Sunday."
"Very disappointed. I went to get a headlight fixed which was done."
"Its clear nobody has listened to our claims and has not made any effort whatsoever to address the problems."
"Had appointment at 4pm they didn't start on my bicycle till 5pm."
"UNRELIABLE Halfords left me, a disabled adult, with no usable car for a full weekend when they cancelled a pre-booked appointment just minutes before I arrived."
"Bought a kids cycle - no help from the service executive girl there. It was like talking to a robot."
"Don’t buy a bike from these muppets. When it goes wrong after 6 months they’ll have it for week and do nothing to it."