Watch Surgery Stratford Reviews Summary

Customer Service

Pros:

• "The blonde lady who I first encountered seemed friendly, when I showed her the watch she was in shock with the state it was in."
• "Aramaz Serceam is very friendly and always willing to help!"
• "Really amazing experience since many years, service and quality always be on top priority and very helpful staff."
• "The staff at Westfields Shepherds Bush were indeed friendly and efficient."
• "Exceptional Service from Aramas! I would definitely recommend and I will be back for sure!!"
• "So pleased with the service I received here, all staff were kind and professional."
• "Very friendly and very helpful! They definitely know what customer service means and I’ll definitely recommend people to come here to get their watches!"

Cons:

• "I was quoted one price over the phone and almost double when I got there in person."
• "Bad experience. I brought my custom made 19” gold chain to get repaired and to get a knot untangled."
• "Will never do business with them again in future."
• "Never again!"
• "Customer service is not good, product quality is also not good."
• "I had a terrible experience."
• "Customer service was lacking."

Repair and Service Quality

Pros:

• "After the amazing repair work at Watch Surgery my dad’s antique pocket watch is ticking like new again."
• "They did an amazing job in servicing and cleaning the watch. Looks almost new now and works perfectly!"
• "I am so pleased with the workmanship of this jeweller after the last one nearly messed up my perfect Seiko."
• "Amazing customer service.I’ve been there to repair my watch and Aramaz was professional and made a great job in 30 minutes only."
• "Had the best experience ever with Gina and the watch surgery crew repairing my Dad's old watch which was falling apart."
• "The watch repair process was swift and efficient."
• "They fixed my watch quickly and for a good price - very happy customer!"

Cons:

• "I had a repair service for my ring but the stone on my ring came out after only two weeks."
• "Never, never, never. Gave brand new watch just to shorten bracelet and they broke bracelet - watch fell of my hand on the floor."
• "This time however a simple battery change has left scratches at the back of the watch."
• "It took them 3 weeks to replace it. First day I wear my watch on a rainy day, I notice some rain infiltration."
• "Once I arrived home I noticed the thin bit of metal holding the links together was almost completely out."
• "Do not take your expensive watches here! I brought in my £2000 watch to have some links taken out, and on receiving it back the watch is broken."
• "Truly terrible, went to have battery simply replaced and ended up with £2,000 watch horribly damaged."

Pricing and Value

Pros:

• "It cost £15 to replace a Rotary Watch's battery, which I think is a great deal +1 year guarantee."
• "Watch Surgery provided us with a new battery, and pin for a total of £30 and lightning fast service."
• "They gave me a 1 year guarantee, a fully functioning watch and wished me a pleasant weekend."
• "i´ve got my gucci battery 2 years ago they charged 4times less than any other shops,still working well and i found my dream watch."
• "Ilker changed the battery for my watch, price was really reasonable."
• "Moreover, the pricing was reasonable and transparent."
• "Took my chance and in return got extreme honesty and a cheap price to put it back together."

Cons:

• "£25 and 30 minutes to change a battery. What an absolute rip off."
• "I looked up the model I had bought and found out it was sold online for around triple the price lower than what Watch Surgery offer."
• "Though we knew the prices they charge for silver rings is at least double market value."
• "Too expensive, wanted to charge me £25 for a battery replacement and a pressure test to ensure that the waterproofing will work."
• "Very disappointed in the service received. Paid a premium price for a watch battery change (£15!) only for them to scratch the back of the watch when opening and replacing the battery!"
• "Awful services. Told me that price will be 25£, after repairs told that price is 45£."
• "Its a real waste buying from your shop.. There is no refund and there are no more options to select our choice :(never ever buy from this shop."