Watch Surgery Reviews Summary

Customer Service

Pros:

• "Amazing service! I was attended by Sachin."
• "Sachin was very very helpful in his role as he made an impossible job possible."
• "Fantastic service. AJ was so helpful and accommodating."
• "The staff was very welcoming and friendly! My job was done very quickly and the ending result came out beautiful, I was very pleased with it!"
• "Excellent service, very helpful and polite staff."
• "The staff was very friendly and helpful especially Gee and Lucy, they make you feel right at home!"
• "Superb all round professional experience based on fantastic communication."

Cons:

• "Probably the worst customer experience I have ever had."
• "Terrible service. They got the engraving on an antique pair of gold cufflinks wrong then said they could try rubbing it out but would have to charge me for it."
• "The women that work there just come across as either lazy, bored, uninterested or zoned out."
• "I asked to see the manager but they were not available. Avoid this place for engraving at all costs."
• "Don't go for ultrasonic cleaning she will just 'clean' your watch and leave it worst than it was with a toothbrush."
• "I'm extremely annoyed with Watch Surgery."
• "Not a good experience with the staff. I got ignored by the staff member."

Quality of Work

Pros:

• "I came here to get moisture taken out of my watch very professional and quick service from Aramaz."
• "Battery replacement was quick and very professional."
• "Great service. The watchmaker has experience and works fast."
• "I’m so happy I found this place because my strap had something very simple to fix and other places I went were all asking for ridiculous prices like over 80£!"
• "The guys at 'The Watch Surgery' are 100% competent. They have the correct tools & dies to undertake high end watch servicing."
• "I got a necklace engraved here and the workers were very helpful and accommodating!"
• "Watch Surgery did an amazing job refurbishing the watch."

Cons:

• "Make sure you see an example of engraving before you pay the price. My Ingersoll present to boyfriend was ruined by a botched 'miniaturised' message that you need a magnifying glass to see."
• "If you have a watch you value, I'd be careful in taking it here."
• "So I had to pay for a mistake they made (incidentally ruining a pair of priceless cufflinks)."
• "Big mistake which has ruined my watch."
• "Worst of all, my Rue Du Rhone watch was returned to me with parts of the dial damaged."
• "Terrible service, had my glass replaced on my watch and upon arriving home found a hairline crack on the glass."
• "CANNOT RECOMMEND - SCRATCHED MY WATCH! Despite being a simple procedure, they somehow managed to scratch the metal strap!"

Value for Money

Pros:

• "They were much cheaper than other places I’ve been to."
• "The price of this service including the cost of fuel was nearly less 4x than Breitling quoted."
• "I thought I would have to pay something ridiculous because let’s face it we’re in London but I didn’t it was super cheap (only 3£)."
• "They do not take advantage with pricing and parts."
• "The best place for selve ware to be honest all my jewellery is from there they don't change colours customer service is 10/10 all of them well trained highly recommend."
• "Many stores charge extortionate rates for luxury brands but Watch Surgery offer reasonable, fair rates."
• "Amazing, professional and fast service taking the links out of my watch the first time and a very good price!"

Cons:

• "False price quotations, I took a watch for repair, I was quoted £300-400 stating the teeth are broken."
• "They charged £40 for a deep clean...well my watch is no cleaner than it was before."
• "They charged me £35 to change a battery! Bought a watch repair kit on Amazon that includes 10 batteries for £14.99."
• "The job was a little more expensive than I expected but when I saw the result I was happy to pay."
• "Took 4 watches to them for various work. One battery replacement is not working 2 days after being fitted with a new battery."
• "Don’t waste your money on these scammers…"
• "So this place DEFINETLY NO!"

Efficiency

Pros:

• "They also complete the work very quickly. 5 stars."
• "Great service! I had my watch adjusted here: great price, fast service and very professional."
• "Many thanks to Gee! You saved the occasion by making the engraving there and then."
• "They got it fitted perfectly and in less than 2 minutes."
• "It was very quick. Great job done."
• "Super quick service. Sachin helped me instantly."
• "Most of the services are offered while you wait."

Cons:

• "I dropped a chain off for a simple repair and was told I would get a call within the week when it was fixed. I didn't."
• "I should have taken a photo of my watch before giving it to them to prove it was in A1 condition and hardly worn."
• "I cannot recommend this business. UPDATE: They did contact me to say they had lost my chain and that they had a new replacement one for me which I picked up."