Address: Unit 9, Piccadilly Circus Underground Station, London W1J 9HS, United Kingdom
Phone: +442039510266
Rating: 4.8
based on 187 reviews.
Quality of Service
Pros:
"Efficient, professional, thorough, well-priced, helpful, informative: I cannot praise this company highly enough."
"They are quick, efficient, polite and extremely experienced in there trade."
"Immaculate craftsmanship, Santos is a genius, I highly recommend him!"
"Simply the best in London! Sean is a really lovely guy and a total expert in watches."
"Absolutely top class service."
"The work carried out is to a very high standard and the returned watch fully cleaned comes back scratch free and in an as new condition."
"Exceptional knowledge in watches. Had my watch looked by him after it suddenly stopped. He explained options and then fixed it on the spot by cleaning the mechanism."
Cons:
"Terrible service. No empathy or understanding. I would avoid at all costs."
"After 2.5 months of waiting for repair I received back one watch that had no repair done and he could not find the other."
"Piccadilly Watch Repair do not answer emails and when you call, you get told they will comeback to you, which they never do."
"I returned the watch and was told that initially it was the hands sticking but now it was the mechanism. Despite the place it stopped being exactly the same. He said that he wouldn't fix the watch as it a different issue and no refund was offered."
"The first time, there was a very long wait time and my watch came back unrepaired."
"I was overcharged compared to my original quote also - as to which I had to complain about."
"Having used Piccadilly Watch Repair a few times, I have always experienced problems."
Customer Service
Pros:
"Love this team, I have been going for years. They are experts in their field, and charge very fair and reasonable prices!"
"Very welcoming and friendly. Great value."
"An absolutely fantastic small business, which I cannot possibly recommend enough!"
"Super speedy service and great customer service, highly recommended - their work speaks for itself."
"Friendly staff and excellent service with quick turn around time."
"They are very friendly and honest which is very rare these days."
"A friendly smile, an efficient service, an honest expert!"
Cons:
"I got a bit confused however, they told me I had to pay extra for my Rolex to be polished which apparently was done somewhere else and yet my Reverso came polished as brand new when I never requested it."
"He lost my other watch and would not even consider talking to me about compensation for it."
"Shes now saying I have to wait another 2-3 weeks, due to delay and the watch needing extra work, and wanted to charge me and extra optional £140 on top of £185, I obviously declined."
"But when replaced the back plate to one of my watches he somehow turned on the back light permanently, and draining the battery within hours."
"Today I went to get my watch cleaned locally and was shocked to hear that there were 'nasty' scratches at the back of my watch."
"They took three attempts; the crown fell out, the watch wouldn't keep time, they damaged expensive parts I had to order myself from the manufacturer."
"Horrible Service, DO NOT trust these guys, avoid them, they are NOT professionals."
Value for Money
Pros:
"Repaired the movement and crown and re adjusted so the date actually changes at midnight. £25 ....BRILLIANT"
"He replaced the battery, explained what was wrong with the watch and he'd do a full service and new movement for £100."
"Had the battery on my Rado watch changed in 10 minutes for £15! One place on Regent Street quoted £80 and 8 weeks to send the watch away!"
"Fixed my watch within 24 hours at a very reasonable price compared to other places."
"For £10, I had my watch battery quickly replaced in the space of 2-3 mins."
"They turned around a watch repair for £25 and refused to take a penny more, even as a gesture of goodwill and thanks."
"Only charged me £8 which I think is really good value for central London."
Cons:
"I was told to pick it up after three days and would be charged £30... they ruined the back of my watch with lots of scratches."
"Shes now saying I have to wait another 2-3 weeks, due to delay and the watch needing extra work, and wanted to charge me and extra optional £140 on top of £185, I obviously declined."
"I collected my watch to see the dial had been completely chipped between the 11 and 1 o’clock markers."
"Went to get a hole punched in a Hermes watch strap, and although they did it on the house the hole was wonky and jagged and well it has now just ruined the look of the strap."
"I am now being ignored after months of messaging and with no other option than to go through the legal proceedings to get the watch sorted out properly. AVOID"
"I dropped of my Seiko automatic watch, and asked for it to be serviced... When I picked up the watch the movement had not been serviced, but changed for a new one."
"I was overcharged compared to my original quote also - as to which I had to complain about."
Location & Accessibility
Pros:
"Highly recommend... cool location inside the piccadilly circus station near exit 2 and 3 hidden gem on the go..."
"This place is situated inside Piccadilly tube station."
"Sean's booth can be a little tricky to find (aside from the queue outside!), it's only a door width wide and is in the central circular column in Piccadilly underground station."
"The Piccadilly Watch repair place is a little tricky to find at first, it's located down inside Piccadilly Circus underground station ticket hall, close by the exits, it's in a little broom closet in the big round bit in the middle."
"Right in the heart of the Picadilly Underground tube station. The original and most authentic watch repair shop for so many years now."
"Also conveniently located outside the ticket barriers of Piccadilly Circus."
"Piccadilly Circus station - just by exit 2."
Cons:
"It's a small shop and there is usually a queue, so be prepared for an approx. 30 min waiting time."
"I have returned several other times - each time there is a queue of 5/6 people and at least a 30+ min waiting time."
"Best to avoid 12-2 if you want to avoid lunchtime queues!"
"The helpful gentleman at the shop next door confirmed that they are never open on the weekend."
"Despite claiming to be open on Saturdays from 10-4, it was definitely closed when I visited during those hours."
"I left another watch with him on Monday and came back Thursday at about 4pm to find the shop already closed (they don't open on Fridays)."
"Heard nothing for 2 weeks, so decided to go to the stall and ask… So, firstly, the tickets number didn’t match the watch and they couldn’t managed to locate my watch."