LEON Brighton Reviews Summary

Service

Pros:

• "I recommend this branch of Leon in Brighton due to the friendly service from the staff."
• "Super polite and happy staff."
• "Leon is AMAZING. The food is always perfect and the staff are awesome."
• "Really friendly and helpful staff."
• "The guy that served us was informative and helpful."
• "Staff were absolutely exceptional and so friendly and helpful."
• "Efficient staff and very clean."

Cons:

• "Service is non existence, that's not a personal thing, it's how the business is set up when ordering on the self-service pad."
• "Would never bother myself with leaving negative review, but this time I am really disappointed about the service."
• "So disappointed to have to post this as I love this place... if you want custom right now to stay in business, get with the programme."
• "The team really don’t seem to care about (or even notice) you as a customer."
• "Customer service was appalling."
• "Just a really rude and disappointing service, that no one deserves really."
• "Awful Service... Bad rude Customer Service."

Food Quality

Pros:

• "Good wholesome food, prepared fast and eaten in pleasant ambiance."
• "The food was healthy Lebanese food. I had Spicy Black Beans on Rice with Hummus. It was just delicious."
• "The green smoothies were made three seconds after we ordered, and were absolutely delicious."
• "The food at this restaurant always nice."
• "The food was so tasty, and full of flavour."
• "The chicken nuggets are to die for."
• "The food tasted amazing."

Cons:

• "The slaw had gone off and was binned."
• "The baked fries were old."
• "The only word that describes their Lucky Katsu Chicken is DIRE."
• "Both burger and chips came cold."
• "The chicken is full of fat and not cooked!"
• "The brown rice was terribly undercooked."
• "Lentil Massala extremely bland dry and tasteless."

Price and Value

Pros:

• "Pricing is slightly steep but the portion sizes are fair so I’m not overly disappointed in that aspect."
• "It’s not pricey either so I’ll definitely be going there again☺️"
• "They do really good fast food for a great price."
• "Prices were reasonable for especially how great the quality of the food is."
• "Good food, good price and healthy."
• "Food excellent and reasonably priced."
• "It was extremely well priced (plus a 15% student discount)."

Cons:

• "Vegan Christmas wrap highly recommended, but has since lost its 5 star rating for charging me £3.50 for a pretty looking, but rather bland donut."
• "Not too expensive (although not cheap... 🤔)"
• "I ordered 3 meal deals and was charged £26. Very confused!!"
• "Nothing big about the big breakfast box (child's portion) paid 4 pounds extra for 1 slice of bacon and (half) a sausage."
• "Awful, misleading meal deal at £3.25 as a side + burger at £6.00."
• "Very disappointed for the price I've paid."
• "Nice food; if just a smidgen overpriced for certain things."

Ambiance and Convenience

Pros:

• "Rustic style interior and plenty of seating, definitely would recommend to others and we will go again."
• "The vibe in LEON was amazing, the employees were clearly happy to be there."
• "Great area to chill and eat."
• "Clean and elegant inside."
• "Decor was modern and clean and roomy."
• "The restaurant focused on being eco friendly by using biodegradable silverware and paper straws."
• "This local branch of this chain is conveniently located just outside the underground station."

Cons:

• "There is zero atmosphere, not even background music."
• "Dead on a Friday night, save for a few delivery guys."
• "Not a pleasant atmosphere at all, food was nothing special."
• "Downstairs seating area not having glasses and water supply."
• "Only complaints are when eating in they still use disposable cardboard boxes instead of plates, which I think is quite unsustainable for a chain that is trying to be sustainable."
• "Eat here only if you are desperate."
• "Seating is very lacking sometimes."