McDonald's Reviews Summary

Ordering System

Pros:

• "The staff are efficient and proactive at maintaining the standards."
• "Service has always been quick and food presented in a quick and easy manner that has kept both my children and I very happy."
• "Plenty of staff serving and cleaning up the seating areas and it is very easy to order using the screens by the entrance."
• "Quick self service kept jamming receipts but they had plenty of seating."

Cons:

• "4 out of 5 screens not working, stand in a queue to order from one screen and that one does not print a receipt at the end of the order."
• "Ordered via the app well in advance of my visit. Once I arrived the place was full of customer all waiting for orders."
• "Too many terminals not working and no matter how busy only see 1 person on the cash tills."
• "They have the self-serve tills, which saves you having to interact with the kids behind the counter. Its quite slow considering they have the self-serve tills though and it could be better maintained as well."
• "I'm sick and tired of this McDonalds, it has adapted to the relatively new ticketing system and simply can't cope."
• "A new pathetic layout forces you to que to order for up to 10 minutes and then que again in a small congested area for a further 10 minutes."
• "The new touch screen system makes it a hectic, chaotic, slower experience."

Staff Service

Pros:

• "The staff were amazing one of the managers (male) went beyond and couldn't apologise enough well done young man 5 stars for your work."
• "On the positive side, the manager stepped in to help and was, polite, positive and proactive taking control of the situation."
• "Was served by a young man, badge name Alfie, excellent service polite, pleasant, thorough."
• "Out of every McDonald's I've visited this one has definitely the most friendly staff who will help you with every need."
• "The girl who served us LINA was extremely apologetic displayed great customer service she was attentive and listened and accurately took my order and was helpful."
• "AS AN EX MCDONALDS employee it was exactly what going to McDonald's is all about. Dining room was clean. Bins being emptied. Hostess was on point in assisting me."
• "Fantastic. It's my first time in McDonalds and one of their staff was really helpful to me with the menu."

Cons:

• "Waiting here so far for 37 mins for what is meant to be fast food."
• "Absolutely useless management here. Clearly under staffed."
• "The staff were unproductive/ not making food quick enough."
• "They use polite words but their eyes give you this look of a burning hatred for the existence of your presence as a customer, especially in evenings."
• "Very bad place. Long long wait as they give priority to Deliveroo / Uber drivers."
• "The staff could not be more boring, passively rude."
• "Rude uninterested management asked how long to wait he grunts half hour sarcastic rude manager."

Food Quality

Pros:

• "My husband tried it and he liked it and he does not normally like things that are spicy but he loved this burger."
• "Meals looked and tasted really nice. Big Macs, Happy Meal and fries were all well cooked and tasty."
• "The food is always fresh."
• "Good food. Extremely busy but the staff managed the customers very well despite the short wait times."