KFC Hatfield - Comet Way Reviews Summary

Food Quality

Pros:

• "Food was hot and received everything we ordered which doesn’t always happen when you order online or go through the drive thru!"
• "Super busy so the food is cooked fresh."
• "Food was excellent, fresh and tasty."
• "Great chicken, not greasy at all like you get in some other KFC restaurants."
• "The chicken was really good as well as the fries and sides."

Cons:

• "The fries were reheated, my salad was so bad mix of new and old leaves. The chicken wasn't fresh."
• "Chicken was raw! When I went back in with it the first server just walked away from me."
• "Ordered Trilogy box meal, burger came without the top half of the bun and the kitchen has had several reports of rats."
• "They served me stale bread with left over chicken from the day before I think, took two bites and ended up with a tummy ache."
• "Terrible kfc. always stale chicken or undercooked."

Customer Service

Pros:

• "Amazing drive through with a very cost one on one service."
• "Had the absolute best customer service experience from Ioana this evening. She’s extremely friendly, efficient and went to the extra mile to make my KFC experience enjoyable."
• "Got a delivery from Just Eat, half of the order was missing so we went to the store to collect the missing items and for our inconvenience they provided the whole oreder again plus extras."

Cons:

• "The next person then decided to rudely gaslight me by saying it’s 'just seasoning'!!"
• "Wrong order was delivered. - Zero customer service to get it rectified."
• "Very rude staff. Specially the manager girl named Monika. Always rude to customers and delivery drivers."
• "Unprofessional and rude drive-through clerk. Should keep his comments to himself."
• "Worst service ever.Twice now I’ve been there and both times I’ve gotten home to find out there are things missing from my order."

Hygiene and Cleanliness

Pros:

• "This KFC branch serves halal chicken.I went with family for dinner drive in. Reached around 1am. Service was quick. Food quality and taste was good."
• "Efficient service KFC service within a rather unusual art deco building that was originally part of De Havilland aerodrome."

Cons:

• "Food and service were fine but seating area was pretty disgusting. Seriously needs a clean and tidy as food and rubbish was on most tables and all over the floor."
• "The place was dirty and tables full of people left overs. There was no effort from staff on cleaning the place."
• "Whilst the service was great, the restaurant was dirty."
• "Possibly the worst KFC in the country useless staff and terribly food with unacceptable waiting times. A proper run down and unhygienic experience."
• "I have never seen such an unclean food establishment in all my time, I am very disgruntled. The floor is filthy."

Order Accuracy

Pros:

• "Lovely, as usual. Seen quickly and efficiently, staff were thorough and polite."
• "Freshest KFC we’ve ever had."

Cons:

• "Ordered a mighty bucket for one + gravy and they somehow got every single item that could be in it, wrong + gave me beans not gravy."
• "Yet another fail! Out of the 4 meals ordered they actually got 1 right."
• "Ordered the 10pc family feast and 9 of the pieces received were legs and the 10th piece was so tiny it should never have been put in the bucket."
• "They always leave half the meal out and it always takes between 30-40mins to get the food."
• "I've ordered a trilogy meal and almost 2 items we're missing in it. I had to pay the whole amount and i came to know only after I reach home."