McDonald's Reviews Summary

Accessibility

Pros:

• "Easily accessible via the A127 and surrounding areas."
• "This McDonald's is in a location where you can just slip off the A127 and rejoin to continue your journey."
• "Always clean and staff are really friendly."

Cons:

• "This outlet is only accessible travelling southbound, so watch out for that if you're coming from the direction of Southend towards London."
• "The parking is available but not fantastic, with the biggest issue being access availability due to road design."
• "Poor access to the car park which was full of Just Eat and Deliveroo drivers waiting for food orders."

Service Quality

Pros:

• "The staff that was helping handing out the food was brilliant: very friendly, polite and helpful."
• "The gentleman who served me knows how to handle customers. He was very bubbly, cheerful and joking throughout but most importantly delivering the best service."
• "The service was excellent, our food was quickly prepared fresh, and the lovely attendant helped us get seated as she washed our table."

Cons:

• "The person taking the order sounded if they could not be bothered."
• "Staff at drive in very unhelpful."
• "Whilst standing waiting for my order I heard one of the managers at fortune of War being sarcastic to a lady."

Food Quality

Pros:

• "It's probably one of the more consistent MD's when it comes to food quality and it being served 'hot'."
• "The food was freshly prepared & piping hot."
• "Just now got food from here. Had to wait a little longer as it was drive thru only which is to be expected. Chips were cooked to perfection and the whole order was spot on."

Cons:

• "Food was terrible I felt sick straight after eating it & all of the next day...very poorly thrown together had to rebuild my burger as only half the burger was in the bun."
• "Food was luke warm also."
• "Ordered on Uber. Only got 17 nuggets instead of 20z asked for no cheese in burger got cheese. Fries are cold. No dips. Missing drinks all on a £30 order shocking."

Cleanliness

Pros:

• "The place is usually busy, but it's clean."
• "Its not one of the bigger McDonald's, but still very clean, modern, and well maintained restaurant."
• "Toilets were clean. There was no rubbish on the tables or floor."

Cons:

• "It was untidy because of how little space there was."
• "Inside is very cosy, and my visit coincided with the school run and was filled to the brim with kids."
• "Always busy. Always traffic problems. Always litter."

Order Accuracy

Pros:

• "I have ordered on the app a few times now and waited in the collection points. Personally never had a problem."
• "This isn’t my local Maccies but I’ll always choose this one if out and about, very clean, great friendly staff and they never get my order wrong."
• "The girl on the drive through micolle (think that's how you spell it)is so happy a friendly, always remembers your order."

Cons:

• "I'm so fed up with this McDonald's, I think they actually get our order wrong more than they get it right."
• "Not impressed as the staff seem to always forget to put all off your order of food in the bag."
• "Completely appalled by how many times I come to this restaurant and my order is constantly wrong."