Address: Snowdon Dr, Milton Keynes, MK6 1BU, United Kingdom
Phone: +441908661124
Rating: 3.9
based on 178 reviews.
Customer Service
Pros:
"Lovely guy who serviced my car walked me through the issues as I'm not great with cars myself."
"Once again I am 100% happy with how Halfords Winterhill have looked after me. Easy booking system - friendly staff happy to take time to explain the outcome of my MOT."
"Friendly and helpful staff, place was clean and tidy, and had covid restrictions in place."
"Great service I would recommend :)"
"More than impressed, keep up the good work 😁"
"Great experience. Adrian and the team were very helpful and i had a great experience."
"First rate customer service, I have used them twice now, once for a major service and now for an MOT, both times they were very efficient and great communication."
Cons:
"I didn't get the call and had to phone the Autocentre at 14:30 to check on the progress."
"2nd time using them, no communication, different person in charge."
"Was not informed or updated on how long it would be."
"Worst customer service have ever experienced in my whole life. Receptionist very rude, impatient and arrogant to both colleagues and customers."
"I was extremely disappointed by how dismissive the Halfords receptionist was."
"Receptionist is very rude."
"The staff were rude, talking about how I had arrived too early within my hearing."
Booking and Scheduling
Pros:
"I booked my car in for its annual MOT online. Dropped the car into the centre at the agreed time. Returned an hour later and the MOT was completed and the car parked ready for me to drive home."
"I booked my MOT online which was an easy process that showed available dates and times, enabling me to pick the best time."
"Booked online, setup was great in terms of social distancing at the centre and the test was completed on time with no pushy up selling or scaremongering experienced!"
"Fantastic service, got my car MOT and serviced. Booked in online and dropped my car off the next day."
"Very pleased with the service provided, from my initial phone call, they managed to fit me in at a time that suited me."
"First time dropping by. Nice place, easy to find and park. Had pre-booked via the website, so it was a doddle to hand over keys and come back once finished."
"For a first time experience using them I will be using them again."
Cons:
"Absolutely poor experience! I've booked wheels balancing at Milton Keynes branch. Have to wait 2 weeks for the free slot."
"Booked fitting of wiper blade, website said takes 5 mins, 5 days in advance of actual fitting date. Got there for 09.00 appointment. After waiting 15 mins told had to order blade and was waiting for it to arrive."
"Booked online Northampton 'Halfords' didn't got any support when arrived-just redirected to 'Nationals' other side of street, who were booked fully."
"Booked in for 9am. Admittedly I was 5 mins late, but the work didn't even get started until near 10."
"Book car for 2 tyres and tracking for Sunday at 3pm, turn up and was told that they can't fit me in."
"Booked a break check for 10am, they told us they will call us back once they were done, after 2 hours we decided to call and check, they said they couldn’t check our car until 2pm."
"Online booking for an 11.30 appointment (2 new front tyres + wheel alingnment). Arrived early only to be told it would be 2 - 3 hrs as they were short staffed."
Quality of Service
Pros:
"I was impressed with the level of car the technicians took whilst working on my car."
"Tyres + fitting priced a lot higher than other quotes I received on the day. This was the only garage in Milton Keynes that could fit me in. 10 out of 10 for a quick and efficient service."
"Quick, efficient, friendly and reasonably priced service."
"We discovered a fault with my car the day before we were due to go on holiday. It was a Sunday and this was the only garage we were able to find open and they jumped through hoops to squeeze us in and get me back on the road."
"Honestly amazing, thought I had a problem with my car due to another mechanic telling it needed to be replaced. But Halford did a full check and said I don't need to and it was a waste of money."
"Best service ever from any autocentre, welcoming and accommodating professional manager and very polite and friendly staff."
"Always use Halfords for my replacement tyres and parts. Always great service and quality of work."
Cons:
"The tyres they fitted weren't the ones I ordered."
"The lack of care to your vehicle, attention to detail and inability to complete work on time was shocking."
"But my fuel economy gone down after their service."
"This was not a great visit.I was booked in for a wheels alignment just to go there and after i hand them the key and they saw the reg its 71 to hand me the key back and say a we can't do it because it has lane assistant and sensors and basically i think was to much work."
"Car went in for service first thing in the morning. Had a call to say they couldn't do it up due to wrong air filters delivered."
"Very unprofessional sat on phone watching videos and texting whilst conducting an mot just not acceptable no uniform policy then once this was mentioned to a manager the member of staff then tried to plead his innocence whilst confronting me in reception area has also left a bogus review using this platform."
"Did MOT needed new wishbone arms which were fitted and not fitted correctly which wore out 2 new tyres, ball joints and the new wishbone arms in 7 weeks and 1500 miles and was out of pocket £250 very bad service."
Price and Value
Pros:
"Had two new tyres fitted to my Mercedes GLE - cost £330 as opposed to £400 at the Mercedes dealership - and they DID have the correct tyres ready (which Mercedes didn't!)."
"Price was competitive to other retailers."
"The tyres are great and the price was excellent."
"Inexpensive and convenient too being located in an easy to reach area just outside of the centre MK."
Cons:
"Tyres + fitting priced a lot higher than other quotes I received on the day. This was the only garage in Milton Keynes that could fit me in. 10 out of 10 for a quick and efficient service."
"Poor service, came in with a tyre puncture and the manager didn't bother looking at the tyre and tried to sell me one for £180."
"Anyway, the job was done and I was charged an exorbitant £113 for two brake pads."
"I think the service price is way too high given that they are just doing diagnostics. Not much included, does not feel they do much for the money."
"I the down side is that your online system would not except my code for 15% off, very annoying as my 4 tyres cost over a £1000.00."
"Took too long to fit 2 tyres, they were short staffed and may use that as an excuse, but my car was worked on from 12:30pm until after 2pm!"
"She was told that only, wheel alignment and new tyres are an option! ( Don't have to mention that will drive cost to nearly £300! )."