"Indian reception guy was so nice and polite and professional."
"Amazing customer service from Kal (I think his name was Kal, sorry if not!), he kept me up to date with my car which was in for MOT & Service, very friendly approach and made sure everything was ok with the car."
"The gentleman at the desk was friendly, professional, and easy to understand."
"Very friendly, helpful staff."
"I was very impressed with their professionalism, knowledge and friendliness."
"Paul at the front desk is always extremely helpful and makes sure the customer understands whatever the situation is with their respective vehicle, providing relatively reliable time frames."
"Kay and the work men were amazing and really friendly and walked me through the process."
Cons:
"I will not return to halfords in the future thank you."
"Utterly disappointed and disgusted at how i was treated at this branch of halfords, was spoken to with disgusting language and verbal confrontation from a white male behind the desk."
"Absolutely terrible service and will certainly not be returning here again."
"When initially booking over the phone the guy didn't seem too bothered."
"Receptionist was not customer friendly."
"The worst customer service I have ever received. I had my car serviced back in March. Recently my car was called by the main dealer for some updates and it was pointed out to me that there is discrepancy in service history."
"Absolutely disgusting, shocking service. No regards for customer service or customer experience."
Quality of Work
Pros:
"Never had a problem with any work done and I always have confidence that a good job has been done."
"Excellent service. Communicated regularly explaining my options and costs without making me feel pressured."
"I booked my car in for MOT and the autocentre was very efficient on what needs to be fixed."
"I got my cars MOT done at Halfords, and I must say that my experience was truly outstanding."
"Easy access for car parking, Friendly staffs with the correct knowledge and work of efficiency."
"Fantastic. Had a few issues with dodgy garages and tyres, so this time I went with Halfords and they are so professional."
"Any repairs undertaken were carried out to the highest level."
Cons:
"Avoid at all costs. what a ripoff!!!"
"I had DPF cleaning yesterday they kept my car all day and haven’t done nothing."
"Total waste of time and money."
"Absolute scam!!!! Quoted me 4 times as much as a different garage and found multiple problems that didn’t exist."
"Incompetent mechanics had my car serviced here, with some additional Mobil 1 oil which they topped it up significantly above the limit."
"Some dodgy business practices happen at this centre."
"They said they have fixed my car but it wasn't fixed."
Communication and Responsiveness
Pros:
"Excellent service. Communicated regularly explaining my options and costs without making me feel pressured."
"From initial telephone call to book mot excellent service with text email to confirm my booking from same gentlemen called Kay."
"Kay was able to book me in for a brake change within a few days after and they were very excellent on always contacting me about updates."
"Changed windscreen wipers in seconds. Top job. Well pleased."
"Very friendly staff and always willing to give free advice."
"Really appreciate for helping me out with my problems."
"Had my MOT done by Kay and it was nice and easy experience."
Cons:
"I lodged a complaint, but the response has been painfully slow."
"My calls to them on the 8th and 9th were unanswered."
"Poor service all the way. Very disappointed."
"The lack of communication and slow resolution of the issue is deeply disappointing."
"I had to chase them up at 5pm to see if I could pick up my car, they told it was just finished with and they were about to call me."
"The way they've handled this situation has been unprofessional and frustrating."
"Booked my car in for a health check and upon arrival the manager 'Ed' told me he was too busy and 'can't do it'."