Halfords Autocentre Borehamwood Reviews Summary

Booking and Scheduling

Pros:

• "Friendly staff, kept me updated during the day."
• "I got texts to remind me of my appointment, courteous service and an e.mail when the car was ready to pick up, within the hour estimate given."
• "Booked online for MOT - easy to do with appts within a couple of days."
• "Easy to book via the website."
• "On line booking process is very simple and convenient."
• "I have booked my MOT just 2 days in advance, had a confirmation and a reminder sent a day before."
• "Was contacted 2 hours later that my car was ready."

Cons:

• "I booked my MOT with 10 days in advance. At the day of the MOT I’ve received an email saying ‘Your appointment has been canceled’."
• "When I went to pick it up they wanted me to pay AGAIN. I’ve paid online when I booked it 2 weeks in advance."
• "Poor customer service! Cancelled wheel alignment booking as they advised their colleague was off sick."
• "This is the worst garage ever. 2 hours before my booking they said that the wheel alignment for all 4 wheels is not possible."
• "Waited whole day till 17:30 no one gave me call."
• "They should not have given me an appointment without having the tyres in stock."
• "Booked in for battery replacement and had to pay in advance... Arrived at Autocentre to be told that they did not have the battery in stock."

Customer Service

Pros:

• "Always surprised by the good service received at this little Halfords, never disappointed!"
• "I had my MOT here and I arrived a little early but they were so nice, professional and lovely."
• "All the staff made me feel so comfortable that I have been back several times since & just recently for an mot & service."
• "The staff were very efficient and polite."
• "Just rang Halford, a very nice guy gave me free advice, very friendly, very helpful."
• "I was served by Paul and he was extremely helpful."
• "Excellent service. All very accommodating."

Cons:

• "Furious with Halfords Autocentres for their incredibly poor service."
• "Absolutely Joke,, As a representative of halfords this garage has no clue what so ever."
• "Not happy with initial phone call to the Branch. Unfriendly person answered the phone didn’t even ask my name."
• "Worse experience I could encounter with the garage centre, however the retail was just a top up."
• "The area manager sitting at the front desk is an absolute rude man."
• "RUDE AND IGNORANT RECEPTIONIST lady WAS A DISGRACE SHE SHOUD FIND ANOTHER JOB."
• "Terrible customer service and a complete rip-off."

Quality of Work

Pros:

• "I took my car in for a free air con diagnostic check. Was told all was OK so authorised a re-gas. This was done and I was told the air con system was 'blowing cold'."
• "For routine servicing and repairs, e.g. Oil and Filter changes, Brake Pads etc, the fixed costs knock spots off main dealer prices."
• "I had 4 new tyres fitted for a great price, have now booked the car in for Brake Discs & pads next week."
• "Professional staff."
• "Always efficient, professional and polite, everything is explained."
• "The MOT was completed in an hour."
• "I needed a new tyre and wheel alignment: this took less than 20 minutes."

Cons:

• "They passed my MOT even though there was a massive nail in the tire 😅."
• "However I was not told that a new battery would affect certain electrics, not least the radio."
• "After my car got serviced, they didn't put the car's under-tray back on properly."
• "Having paid for rear break pads, i later found out that new break pads had not been installed."
• "After I changed my tyres in here my steering wheel start to shake."
• "Had an awful experience, assured me my car would be ready by a certain time that evening, was not even ready the next morning 2 hours after opening."
• "Booked a suspension check and told that my lower suspension arm was fine... then failed my MOT at St Albans Halfords Autocentres being told it was excessively worn on both the near side and offside!"