Halfords Autocentre Dunstable Reviews Summary

Customer Service

Pros:

• "The team are super friendly and helpful, in the past they have been quite generous - changing my lightbulbs free of charge."
• "Very professional yet friendly staff."
• "Staff were very pleasant and friendly, things explained and gentleman who phoned told me which jobs were advisory rather than necessary."
• "Excellent service and communication - very helpful and honest."
• "The manager Jake, particularly, delivered exceptional customer service & is a credit to the Halfords brand."
• "Very courteous, friendly and approachable staff who took the time to ensure I understood everything that was done and any advisories on the checklist."
• "Gentleman on front desk was ever so helpful and friendly."

Cons:

• "Incredibly unorganised, better garages up the road and for better prices, pick the better option’s not here."
• "Halfords auto centre in Dunstable has no staff and the management if you can call them that is poor at best."
• "Very rude on the phone and kept putting the phone down."
• "On collecting my vehicle I was greeted with complete indifference. 'We've been busy' with a wave of the hand."
• "Terrible customer service, guy on the desk seemed very uninterested no greeting when I came in."
• "Awful place - don't use them!!. Staff are unhelpful when you have queries, they fail to meet deadlines and do not communicate changes in completion times."
• "Customer service extremely poor and the staff was very rude."

Booking and Scheduling

Pros:

• "Needed urgent MOT....went on line..booked easily...dropped car off early no problem."
• "Received a call for an MOT update & areas that needed attention, plus a call for when the work was completed."
• "Booked an MOT so easily on line and it continued to be easy from there."
• "5 star service. Got my van serviced on the day, without booking ahead."
• "All went smoothly, with excellent communications both over the phone and face to face."
• "The staff were quick with the MOT and rang once it had been done."
• "Quick turnaround with my MOT at short notice."

Cons:

• "Booked service online after being let down by other garages only to be called as I was leaving the house to drop off vehicle and told they now couldn’t service it."
• "Got a Call 10mins before my appointment to say due to a staff member calling in sick. They could not fulfill my appointment."
• "Booked in for a MOT 6 weeks ago, turned up on time and left my car with them explaining that I had another appointment after the test, asked if it would be done by 12 o'clock and was told it would be, came back at 12 and it wasn't even inside the test centre."
• "What is the point of booking a slot when they are not going to honour it."
• "They were sent the wrong tyres so I wasted time off work and had to rebook."
• "Booked for 11:30 for a full service and MOT, told it will be ready by 16:30. 17:00 still waiting."
• "There is a serious lack of coordination between the online team and the store which led to a bad experience."

Quality of Work

Pros:

• "Did not tried to rip me off for additional work."
• "They are always friendly, efficient and their prices are great too."
• "Overall about a third cheaper than going to a Seat main dealer."
• "Needed a quick tyre replacement. Price good as well."
• "I cannot fault their customer service, prices and aftercare."
• "Price for maintenance carried out was good too."
• "More expensive than some garages around Luton and Dunstable but the level of customer service and work is much higher."

Cons:

• "I arrive to collect my car to be told I need XYZ done and they quoted just shy of £1,000 for a 2009 Ford KA."
• "Once I was in my car I realise car hand brake is broken!"
• "Poor working standards!!! Went for wheel balancing and they tighten with impact wrench, not with torque wrench."
• "This place is a disaster overquoted prices and unnecessary advisory my first and last time there very unfriendly staff would never go back there that's all folks."
• "On collection however I found my cream floor mats have big black greasy marks all over."
• "If you have tyre pressure warning system on your car (Most modern cars now have them) do not go here. They ruined my system."
• "Paid over £900 to have car fixed, came back to us with a sheared off wheel nut and broken break discs."

Communication

Pros:

• "Staff were great here, outside parking a little bit of a nightmare as not always space outside. But otherwise great service."
• "I went to halfords and spoke to the manager Saj, really helpful and fitted me in straight away for a review of an mot done by another garage."
• "I was seen promptly the problem explained and solution offered."
• "The manager is very pleasant and the team very helpful and showed me where the leak was coming from."
• "Was kept up to date by Jake in a timely, professional and courteous manner."
• "I am so grateful for the communication and speed in which everything was done."
• "Had an MOT and service, The staff were friendly & informative."

Cons:

• "First time thought of using Halford... It’s been nearly 5 hrs of waiting and no call yet."
• "I dropped my car off on the evening before it’s Mot. Didn’t hear anything the next day and when I called at 4.30 it had been forgotten about."
• "No call by 2pm so I called them, it hadn't even been looked at yet."
• "I waited and waited.....2.30 pm I thought I'd better ring."
• "Booked an online appointment to have 2 tyres fitted at 13:30. Car was taken in to be worked on at 13:50, handed back at 15:40. Nearly 2 hours to change 2 tyres..."
• "I'm here at 4.30pm, the car is on the ramp, still not done."
• "My works van booked in for 10am MOT. I was advised that it would take about an hour... I was given the key at 11:45am. No communication, no apology."