Halfords Autocentre Telford (Retail Park) Reviews Summary

Customer Service and Professionalism

Pros:

• "Professional staff, excellent manager. I can leave my car knowing exactly what work is being done."
• "Great friendly staff, very efficient and helpful. Great communication skills."
• "Halfords team were friendly and efficient. Had a problem with brakes. Rang at 9.15. Took car in for 10am."
• "The Telford Halfords team are great, really helpful, polite and they get the job done!"

Cons:

• "Guy in reception was incredibly rude, spoke to me like dirt."
• "The guy on reception, Adam, was rude and spoke to me like I was a child."
• "Customer interaction was very poor from the big lad on the front desk who was constantly playing with his mobile phone."
• "Awful experience!! My car was booked in for a service and MOT, during the service I was informed the oil sump was cracked."

Booking and Appointments

Pros:

• "Arrived at alloyed time. Reception staff were excellent & I left 25 minutes later. Excellent service."
• "Was very disappointed on the experience at halfords. Yes it was convenient to get our car in quickly but the fact you book in your car early say 11am for example and then the job isn't done until 3pm is disgusting!"

Cons:

• "Booked my car in online, for a full safety check booked in online for 10 in the morning thinking this was the time it was going to be looked at."
• "Booked my MOT here 2 weeks ago, fabulous service and great value. Booked my MOT for 10:10 and had a phone call to say it was ready at 11:00."
• "Booked for free exhaust check, told on arrival I had rang earlier and cancelled it ?!? Why would I turn up if I had cancelled?"

Quality of Service

Pros:

• "Fantastic service yet again, the auto centre put my mind at rest regarding the work carried out."
• "Halford Autocentres was very helpful, took the car in for a brake and suspension check, came back after a bit to see how everything was going."

Cons:

• "Had the breaks and pads done on the car, 10 weeks later they were grinding worn out."
• "Went in to do a repair check as I was having a creaking noise coming from the front right wheel."
• "Had a new battery fitted. Unfortunately they didn’t replace the battery cover properly or the rubber strip."
• "Ripped off, car was in for MOT and said a few things needed done but the cost for small things was mental."

Cost and Pricing

Pros:

• "Paid for MOT, failed (no problem I understand cars fail) was then quoted £311 to remove a locking wheel nut, replace a lower control arm ball joint and align a headlight!"

Cons:

• "Booked in with a local, reputable garage for another MOT and complete all work. Less than £150 all in!"
• "I have brakes for life cover with Halfords so thought it covered pads and discs, turns out only covers pads and shoes and they quoted me an extortionate amount of £573!!!"
• "Con artist stay away, went in for a brake inspection, came out with £1000 worth of work needs doing."

Miscellaneous Issues

Pros:

• "I honestly cannot thank the guys enough for all their help with my tyres! Nothing was too much and they were so helpful."
• "First my starter motor went and called hoping to get seen. Within 48 hours my car was in and problem solved."

Cons:

• "I was unable to answer my phone during the day due to work. I feel like I have been completely scammed! They have taken advantage of a young girl and it’s appalling."
• "Stay clear of these cowboys.... Took my car to get a new tyre and they have damaged my alloy leaving 2 dents."