Halfords Autocentre Eastbourne Reviews Summary

Customer Service

Pros:

• "Jamie is an absolute gent who goes above and beyond his role."
• "Went in for an MOT and was promptly greeted and welcomed!"
• "The Eastbourne autocentre always provide good service."
• "Reasonable pricing on a prompt timely service with a friendly professional approach, both on the phone and at the reception desk."
• "These guys really know their stuff. Richard and Jamie are a credit to the team."
• "When u visit this location im always made welcome and when we discuss problems they listen and explain the issue very kind and very helpful."
• "The staff were friendly and there were no delays."

Cons:

• "Unfriendly staff, unhelpful. Patronising and seemed annoyed by just having customers present."
• "Go anywhere else but here!"
• "I won’t be going back, and without Jamie there I wouldn’t recommend this garage at all."
• "The rudeness of the staff was only exceeded by that of the manager, Richard."
• "At no point throughout the call did he once apologise for the fact that have cancelled the booking."
• "Quite rude, made me feel like an idiot. No apology given."
• "The current manager seems to resent customers and thinks that anyone asking a question is challenging his position."

Booking and Scheduling

Pros:

• "It was easy to book a slot the next day online."
• "I used the app which allows you to book very simply and quickly without any problems."
• "Mot was priced reasonably and was very easy to book online with plenty of dates & time options available."
• "Booking was straight forward and able to pay online prior to appointment."
• "You don't have to wait a week or longer to make a booking - it's especially helpful if you need your car everyday and need it to be fixed as quick as possible."
• "First time visit booked online, few hours later vehicle was completed."
• "Booked an aircon recharge online in the week and the confirmation email said I had to be there before 8:30 this morning."

Cons:

• "I have no idea how long my car was sitting there before I turned up."
• "I was unhappy with the booking system."
• "Booked in for MOT and Service. When I arrived they were adamant it was only booked in for MOT."
• "Over 4 hours later I hadn't heard anything so I decided to go back to them."
• "I had an MOT appointment booked for 10:10. Upon arrival, which I was on time for, I was told I was late and I should have looked at the email."
• "Booked an MOT 2 weeks ago online only to have it cancelled at 4pm the day before the MOT."
• "Not impressed with the service here. Arrived for a new battery to be fitted that had been booked online to be told it wasn't in stock."

Quality and Honesty of Service

Pros:

• "Also the option to spread the costs over 4 months is very helpful - especially with unplanned breakdown."
• "I was also surprised that I was advised my brake discs and pads didn’t need replacing yet even though I thought they did."
• "Car had its mot and there were no made up issues like I've had elsewhere."
• "Very pleased with service and price."
• "They do not undertake unnecessary work to bump up the price, neither do they try and mislead you in any way."
• "No conning me out of money saying things needed repairing when they didn't."
• "I trust this garage. They don't rip you off."

Cons:

• "Car failed it’s MOT. Took it to a garage who repaired everything listed on the fail. Took it back for a retest and they found more work which they didn’t list on the first failure sheet."
• "Done service but they can’t update service in car system asked me to take it to the dealer."
• "WARNING THEY ARE NOT RELIABLE."
• "They tried to charge me £43 for left license plate bulb that cost £3 in the shop."
• "Took my car in for an MOT they failed it and quoted around £600 to fix what they said was wrong with it most of which was done a few months before so took it to another garage and it passed and the guy said there is nothing wrong with the car."
• "Had new break discs and pads fitted which have horrible squeaking issues."
• "Charged me £49.99 for a diagnostic check, when I told them exactly what the problem was."