Chipotle Mexican Grill Reviews Summary

Price and Value

Pros:

• "Reasonably priced with even a fully loaded burrito with lots of fillings costing less than £10."
• "Prices are very reasonable and although limited menu the burritos are huge."
• "Were shocked at how affordable there food were, for the three of us we paid £26 with drinks."
• "It is quite reasonable price wise as the food taste fresh enough and we only had to wait a couple minutes in the line."
• "Prices are a bit steep compared to the US ones but considering Londons price level in general it's fine."
• "Fairly priced."
• "The prices extremely reasonable."

Cons:

• "Although not too expensive, it was a waste of money, and very very overhyped!"
• "Over priced for what you get especially when their competitors are cheaper and serve much bigger portions."
• "Too pricey for the poor quality and poor portion! 1.40 extra for a spoon of “guacamole” (not the real, just smash avocado)."
• "Small Portions (TINY)- over priced for what you get."
• "Doesn't live up to the standard set in the US, in part because being in London it is sadly overpriced (£7 for a burrito?)."
• "Sorry, but that Burrito was far from good for more than 14 £ (incl. Tacos with Guacamole). Soggy, way too small and without flavour."
• "Overpriced. Burrito contents would not stay in burrito."

Food Quality and Taste

Pros:

• "The food is speedily made right in front of you from fresh ingredients, and it's consistently high quality and delicious."
• "The cilantro-lime brown rice is flavorful and adds a nice touch of freshness to the bowl."
• "Great tasting food."
• "The flavors are authentic and vibrant, and the quality of ingredients is top-notch."
• "Both the now-iconic 'silver bullet' burrito and the burrito bowls are an excellent choice, especially with the chargrilled beef steak filling."
• "The food was heavenly."
• "The food tasted really good!! I love it! Especially when you add the green tabasco, it elevates the taste."

Cons:

• "The chicken burrito wasn’t too bad. However it was lacking flavour, even after including sauces and sour cream."
• "The taste was really bland and food for two of us was £20."
• "Burrito was decent for the price, but the sofritas was very sloppy, the filling was mainly rice."
• "Flavours are lacking, portion sizes are meagre."
• "The food doesn't seem very fresh, and the restaurant itself isn't terribly clean either."
• "It was very salty and tasted old!"
• "The food was awful."

Service and Staff

Pros:

• "The staff was very nice & accommodating."
• "Staff are friendly and efficient and the location is perfect."
• "This location was ABSOLUTELY clean and spacious, it has a great vibe and the staff is friendly and quick."
• "Customer service was amazing, guys were really friendly, helpful and fast."
• "The staff are really professional and kind."
• "Staff were quick and attentive."
• "i loved my experience in chipotle Oxford Circus, I was served by Hailey, she’s honestly so kind and served us quick."

Cons:

• "thirdly the place wasn’t even clean, had workers there that didn’t even know what to serve."
• "Absolutely awful. I wanted to order 4 things. Every time I ordered something my food got thrown to the next person and the person I was speaking to started to serve the next person."
• "BEWARE! ⚠️THIEVES OPERATE IN THIS AREA! My belongings were stolen whilst I was eating in this restaurant."
• "Staff really need to get a reality check and realize the role that they have taken."
• "Apparently I wasn’t the only one thinking the lady at the ordering counter was rushing and rude to customers."
• "Instead of listening to me, I had three different employees shouting at me and trying to intimidate me."
• "The staff didn't made me feel welcome."

Ambiance and Cleanliness

Pros:

• "Lots of seating area, super clean."
• "It's a perfect choice for anyone looking for a fresh, delicious Mexican meal in a cozy setting."
• "The branch is a pretty nice place to eat. It’s clean, has a nice vibe."
• "This location was ABSOLUTELY clean and spacious, it has a great vibe and the staff is friendly and quick."
• "The room itself is spacious with nice decor, and there is a lot of seating."
• "The shop is generally clean and the tables were also clean."
• "The place was very busy (after theater show ended) but still looked clean."

Cons:

• "thirdly the place wasn’t even clean, had workers there that didn’t even know what to serve."
• "The food doesn't seem very fresh, and the restaurant itself isn't terribly clean either."
• "The branch looks run down. The music was too loud so people tried to shout over it, making more of a racket."
• "The worst part is the washroom feels so dirty you're scared to even press the sadface button incase you contract chlamydia or something."
• "i was eating in this place before i started my night shift ... i ordered burritos, the rice was very raw and chopped, so much that there were hard pieces of rice in my teeth, the beans tasted awful and they were all dried in the container ... however inedible burritos, cold place and totally to be avoided .."
• "The worst chipotle I have ever been to. They closed 11 pm. I arrived 10:25 and they don’t allow seating or dine in from 10 pm !"
• "But the way the staff said it felt rude, inappropriate and sarcastic my girlfriend walked straight out."