Nando's Wembley - Designer Outlet Reviews Summary

Service

Pros:

• "Service was quick and courteous."
• "The food arrived quickly and was great."
• "Food arrived within minutes."
• "Food was delivered to our table within minutes of ordering at the till."
• "The food was on time, tasty and staff very prompt on clearing tables."
• "Staff are friendly and helpful."
• "The staff were super friendly and welcoming."

Cons:

• "Rudeness harboring on the borders of discrimination."
• "They got our order wrong and when i advised the manager he treated us like it was our fault, no apology, and promptly took the food away for the bin."
• "Very bad, the manager was very rude the asain one to be specific..."
• "Cashier was rude and showed partiality to us."
• "The service was terrible, I’ve ordered something using the pictures of menu, they’ve got my order wrong."
• "Not easy to get staff's attention to order more drinks."
• "Staff couldn't handle a large order and panicked."

Food Quality

Pros:

• "The food always tastes great."
• "The food was amazing."
• "The chicken was so succulent and marinated soo well."
• "The chicken was grilled to perfection with the breast still moist but fully cooked."
• "Always reliably good food."
• "The food was very nice, well cooked and fresh."
• "Nandos's always delivers such an explosion of flavours."

Cons:

• "One piece of my chicken was undercooked, and I therefore deemed it unsafe to eat."
• "Long stem brocoli cooked poorly."
• "We got burned corn and a big (mostly empty) plate with the tiniest wrap I’ve ever seen."
• "Food arrived quickly but my chicken was cold."
• "The food was great apart from the supergrain salad. The avocado on it was hard to chew."
• "Chicken was under cooked (despite asking for well done at the time of order)."
• "The chicken breast was a contortion of different cuts and hardly edible."

Ambiance & Decor

Pros:

• "Nice decor but menu was limited for me as the vegetarian option had cheese mixed into the burger and unusual for Wembley the chicken is not halal."
• "Loved the restaurant. It's nicely arranged, hygiene, well maintained."
• "Nandos is my go to especially when I dont have too much cash but need something tasty. Love the decor in this restaurant and the layout."
• "Brilliant location. High ceiling, tall windows. Great rustic decor."
• "This place is convenient and good all round."
• "Love me some nando's. This branch is clean and the staff are friendly and helpful."
• "This is a beautifully decorated restaurant with elaborate woodwork across the high ceiling."

Cons:

• "A lot of kids, so it was rather noisy."
• "No toilet paper in ladies toilet also."
• "The lack of care carried was reflected in the toilet and common areas which were rather dirty and not looked after."
• "Bathrooms dirty."
• "The layout of this restaurant means that when you order you have to que at the entrance making it difficult for people coming in and out."
• "Many open tables and we were sat right in front of the toilet door."
• "Toilets were up the stairs and rather clean."

Customer Experience

Pros:

• "Amazing food as always and to top it the customer service was amazing a special mention to the wonderful and cheerful lady called Kaisa."
• "Really nice staff too."
• "We managed to get a table straight away."
• "Good atmosphere and we were seated pretty much immediately."
• "Excellent hospitality and service I have ever experienced from a Nando’s."
• "The host at the door named Mo was very welcoming."
• "Great service by staff special shout out to the Dee that employee that served us."

Cons:

• "I don't come back here anymore because she was unpleasant and unkind with a face annoyed by us."
• "Interestingly the medium spice was hotter than usual, which was a bit of a shock for my kids."
• "Very disappointing I'm afraid, waited a long time for our food to arrive considering how quite it was it took over 20 minutes, food was nearly cold."
• "Once we got inside and were seated we were informed that we needed to order from our table via a QR scan code that was on the table."
• "We also got a few extra starters free of charge as the compensation for a wait."
• "There are plenty of tables but did seem a bit squished."
• "After a waiting once sat down you have to order food on your phone."