Address: Fulham Broadway Centre, Retail Centre, London SW6 1BW, United Kingdom
Phone: +443453084620
Rating: 4.3
based on 158 reviews.
Value for Money
Pros:
"This cinema is amazing value for money, as every showing is £6.99!"
"Tickets were only £6.99 which is amazing compared to zone 1 prices."
"Super Mondays at £4.99 and normal ticket prices at £6.99, it's great value."
"7.99 for all showings makes this a bargain."
"The tickets were affordable."
"Cheap tickets, don't need to book."
"£6.99 tickets are so great."
Cons:
"A ticket price is similar to London center price."
"Ticket are really expensive."
"The prices in the shop are extremely high, a simple popcorn or nacho combo with a drink cost £10, it's more expensive than the cinema tickets."
"The food/snacks inside are way too expensive."
"Popcorn and water same price as ticket."
"But the darn box of popcorn cost almost as much as the movie price."
"A box of popcorn costs more than a meal in a fast food."
Customer Service
Pros:
"The staff are friendly."
"The staff was friendly and the cinema is on top of the Fulham Broadway station which is extremely convenient."
"Staff has alway been friendly and helpful but there is so much they can do."
"Both Reem and Ali where awesome thank you vue!"
"Friendly staff nothing is too much of an effort for them."
"It's ok this Vue... the staff are helpful."
"Staff are always great too! Give them bonuses."
Cons:
"The staff should have made us aware of the low stock before the paying."
"They really let themselves down with service; they almost pride themselves on doing little work by avoiding serving customers - I've definitely seen this firsthand on a number of occasions."
"Gwen the French helper at the counter is unprofessional and has a terrible attitude."
"I have been there 30 times and most of the time I had to interact with the staff it was a really bad customer service."
"I went to queue up in the only line at the cinema and I saw two workers standing at the entrance of the screens, I asked if anyone could help this man take orders and they said no, seems like they are lazy to work."
"Young lady who served drinks and snacks was rude."
"The staff were extremely slow and their service lack care or attention."
Cinema Experience
Pros:
"In terms of audio and video quality, the experience is very good."
"Lots of space, excellent, spacey, comfortable seating, and huge screens."
"Great sound and picture."
"The seats and theatres are comfortable and the various screens make for a lovely viewing experience."
"The seats are very comfy too and the screens are a good size."
"Good comfortable seats. All of them with good views even when you get someone seating on the front seat."
"I love this cinema! The seats are plush, large and angled back for ultimate comfort."
Cons:
"Standard seating has you in the lap of the person next to you."
"Customers most of the time chat and chew and make a lot of noise, this is really annoying."
"The hygiene of screen 7 was vile."
"Level of sound volume is killing."
"One thing I would change about this cinema: the volume at which kids' movies are played. It's far too loud."
"Seats were not very comfortable hard and damaged upholstery."
"The VIP seats however don't recline and don't have any more leg space than the normal seats which was disappointing."
Cleanliness
Pros:
"Lovely cinema, usually very clean and tidy."
"This vue isn’t the prettiest or largest of venues but it was clean and the screens seemed great quality!"
"Great modern, clean cinema with all tickets reasonably priced at 6.99."
"The seats and theatres are comfortable and the various screens make for a lovely viewing experience. Always clean."
"This cinema is always spotless and have found the staff really helpful."
"Cinema was clean and the food was also served fresh... not old popcorn."
"Wow such a clean and well made venue."
Cons:
"The worst cinema I’ve ever been to. It’s just gross 🤢 Extremely dirty."
"The hygiene of screen 7 was vile."
"The food selection is less and weren’t very tasty."
"The picture was somehow both washed out and seemed almost dirty, especially in darker scenes."
"The toilets are always covered in filth."
"The seats and aisles itself have recently been dirty as they have not cleaned the cinema sufficiently after each screening."
"I watch a film here today, never usually do reviews but the Vue in Fulham Broadway was so dirty popcorn everywhere didn't bother to clean screens...I don't think this cinema like to clean that's all I can say."
Accessibility
Pros:
"The staff was friendly and the cinema is on top of the Fulham Broadway station which is extremely convenient."
"A super comfortable cinema in an excellent position, really close to the tube station!"
"The cinema is commercial but spacious, really accessible and has restaurants and stores close by."
"Great cinema in a shopping centre right above the tube station for easy access."
"Great cinema with smaller theatres. Very easy to get to as it right in the building where the Fulham Broadway tube station is."
"It’s conveniently located in the shopping centre attached to the tube station so it’s easy to get to!"
"Definitely big fan of Vue but this one is one of the better ones for sure, literally in the underground station at Fullham Broadway so easy to get to."
Cons:
"It’s a bit of a sad, dark place in a sad and dark commercial centre."
"I'd say the only drawback is, it is situated right next to Chelsea football stadium so on match days in can be overcrowded and difficult to get transport to or from."
"Given its location, I'd expect to have a more premium feel and service."
"The cinema is on top of the Fulham Broadway station which is extremely convenient."
"Tried to book their super Monday deal for £4.99 2 times now and it doesn’t work I’ve spoken to the manager personally and he looked at me like I was crazy saying it does work but I know for a fact it doesn’t. I’m just wasting my time at this point? Why make a deal if you can’t use it?"
"I won't recommend unless you are close by, because of the price and the lack of charm."
"First time I have been to a cinema and the screen not work!"