Vue Cinema London - Piccadilly Reviews Summary

Location

Pros:

• "Less than 5 mins from piccadilly circus."
• "The Piccadilly tube stop was also one minute's walk away."
• "It is close to restaurants near canary wharf and isn't too far to walk to from dlr and jubilee lines."
• "Really close to the Piccadilly tube station and a short walk to Barnaby where we went for lunch at the Rum Kitchen."
• "Stone's throw from Piccadilly Circus."
• "The other advantage was that it took us only 3 mins to get there from the tube station."

Cons:

• "You can’t seem to find the entrance easily for this cinema and it doesn’t stand out despite being in Piccadilly Circus."
• "Google maps showed us totally wrong spot."

Staff and Service

Pros:

• "Staff is friendly."
• "The crowd were not disturbing at all and the staff at the counters were friendly."
• "Staff were kind and generous with the slushies."
• "The man who helped me with the taxi (arriving at 5.20) was great."
• "The lady of the front desk and the manager were very understanding and fixed my problem without any issues."
• "Very friendly staff!! I asked them for help with my pushbike as it was taken away when I locked it at the entrance in the another vue cinema and was later told as a joke that my bike was destroyed (in the other cinema)."
• "The staff are always extremely friendly."

Cons:

• "Staff seemed like they didn’t really care about your enjoyment or experience."
• "Staff is lost as puppies in the forest. Manager is so useless as the letter g in word lasagna."
• "Terrible treatment and customer experience!"
• "Staff stole my AirPods!"
• "Staff were really unprofessional with bad service."

Seating and Comfort

Pros:

• "The cinema is well laid out, seats are comfy, screens are nice, sound is good."
• "The seats were really comfortable and you could even lean backwards which was nice."
• "So nice inside, lounge area and bar, also seats amazing."
• "Big comfy chairs, nice bar area in the foyer, and there's a Tesco next door if you want to get cheaper movie snacks 😉."
• "Seats were extremely comfortable and worth the extra pound or two."
• "One of the most comfortable cinemas I've been to in London."
• "Seats were a joy with good leg room."

Cons:

• "Worst seating in history of cinema, I came out with back ache…"
• "All the seats we tried refused to recline and that meant they were bolt up right."
• "Cons - no air conditioning despite it being 30 degrees, velvet chairs which added to the heat, uncomfortable back rest for light people who can't get the seat to lean back more."
• "Seats are old and uncomfortable."
• "The most uncomfortable chairs. They don’t slide and they are lower at the back rather than the front so you are stuck in one position with your neck down."
• "Seats are very bad - yes they are really soft, but they are very upright compared to normal cinema seats."
• "Seats are terrible - totally uncomfortable."

Price and Value

Pros:

• "This place is a hidden gem... great prices, great location."
• "Great prices."
• "Best cinema ever!! So luxurious, it makes me forget about the fact that I’m poor."
• "We had a Groupon voucher making it much much cheaper."
• "The prices charged were very reasonable compared with other Central London Cinemas."
• "Booked online with Perkbox and then entered that code to Vue website. Saved a good amount of money!"
• "Probably my favourite cinema in the centre of London, but that's without particularly strong competition. Definitely the best value for money."

Cons:

• "I probably wouldn't come back because it is pricier than other cinemas."
• "Probably horrifically expensive and seeking to squeeze every last £ from their customers."
• "Was really expensive too."
• "We paid almost 30 pounds for 2 people, he took the most expensive seats and didn't mention it costs more than the rest?!"
• "I would definitely not pay that amount for this place."
• "Hideously expensive, poor quality cinema."
• "Good cinema, expensive... as all are."

Cinema Experience

Pros:

• "The cinema was extremely clean, modern but also classic at the same time."
• "One of the nicest cinemas in the west end. Very comfortable wide seats with stadium style raked banks, so you get a great view of the screen."
• "The seats are do comfy!"
• "The toilets were clean."
• "Super comfortable chairs and lots of legroom."
• "The staff were very friendly and helpful not to mention that the seats and floor were kept clean."
• "Very steeply-pitched auditorium, so there is no chance of the person sitting in front of you obscuring your view."

Cons:

• "Went to see a film where we pre booked tickets.. they changed the start time to half an hour later without providing any notification in advance."
• "The cinema was not cleaned after the last movie so we walked into a dirty room."
• "The gents was out of action leading to a wait for the disabled toilet."
• "The cinema room itself was small and so was the screen."
• "The image quality was appalling... Screen 3 had a weird grainy texture to it and had a 3ft long black scratch near the middle."
• "Terrible Sound in Screen 1."
• "The film ran late so were were told to wait an additional 25 minutes."