ODEON Surrey Quays Reviews Summary

Customer Service

Pros:

• "Outstanding customer service from Nancie, she was extremely helpful with everything."
• "The customer facing staff are almost always friendly and helpful."
• "Staff that day were nice, got the job done."
• "The staff are very friendly and 2-4-1 cinema ticket deal with Compare the Market is great."
• "Ticket guy and the popcorn counter were friendly."
• "Staff are always polite, and courteous, shoutout to Judith and get generosity that evening!"
• "The staff was very nice and accommodating."

Cons:

• "However the staff are not particularly helpful."
• "Most of the staff at the food counter seemed disinterested, leaving only a couple to serve the customers."
• "The staff has been rude and disinterested."
• "Absolute poor customer service. Would not recommend this branch."
• "Some staff are just plan rude but guess you cat really ask for much considering."
• "The staff are pathetically slow."
• "The Staff could not be any slower, it’s actually painful to watch."

Cleanliness

Pros:

• "Inside was clean."
• "The cinema halls are clean."
• "It's all on one level and wheelchair friendly."
• "Kept clean and well maintained."
• "The cinema is clean and nice environment."
• "Clean, helpful staff and lots of screens to see a good choice of films."
• "The theater and washrooms were clean."

Cons:

• "Also there were mice running around which were fairly distracting."
• "Seating is starting to look real shabby with some being ripped."
• "The seats are really dirty, the place smells really bad, the floor is dirty too just so grosssss."
• "The toilets are absolutely revolting. Seriously FILTHY."
• "This cinema is dirty (floors, chairs...), smells and it's incredibly hot."
• "Seats in the screening rooms are worn and dirty."
• "The seats are filthy and some are ripped."

Facilities & Comfort

Pros:

• "Screens are big and seats are comfortable."
• "The seats at this cinema are lovely because I have a severe case of long leg syndrome so it makes it quite difficult to find a comfortable cinema or comfortable anything really."
• "Always love going to the movies with or without kids lol the staff here Are fab very friendly and welcoming."
• "All seats have a good view and lots of leg room."
• "One of the best cinemas in London … respectful and kind workers."
• "Though tickets are expensive the seats are comfortable and there is a great sound system."
• "Comfortable seats with enough room around you not to feel pressed in."

Cons:

• "The screen was visibly dirty during bright scenes."
• "Seats were uncomfortable."
• "Seats quite old and grubby."
• "Being short the premium seats infront blocked the view."
• "Screen 1 is filthy, particularly the chairs are not clean."
• "Many of the seats are broken and there are holes everywhere."
• "The seats are still cloth here and looked very dirty."

Value for Money

Pros:

• "Free parking, discounted tickets using Tastecard."
• "The staff are friendly and helpful. I highly recommend this Odeon for family viewings."
• "The best part is that the carpark is free for 5 hours, which is more than enough time to enjoy a movie and a snack."
• "Great Cinema! Convenient if you live nearby, huge cinema with loads of screens, different showings and great staff!"
• "They do a regular 10.00 Saturday kids film... And for only £2.50 each... Bargain 👍"
• "Price was perfect as it was set to £5 per ticket."
• "Cheap on a Mon-Thur."

Cons:

• "The snacks are also quite pricey."
• "I was highly dissatisfied with the exorbitant prices of cinema tickets, and to make matters worse, the VIP seats provided a very uncomfortable experience."
• "Prices are over the roof."
• "Popcorns were overly expensive, would watch another show in the price paid for popcorns."
• "Refreshments are expensive. You pay £3.95 for a packet of sweets that costs £1.00 in normal shops."
• "The cinema isn't great. the screens are literally average size. reason for 1 star is that. on the day infinity war was released two tickets came to the price of £21. I went to book them just two days later and its now £31."
• "£24 to see a spiderman cartoon with my 9 year old??"