Cineworld at The O2 Reviews Summary

Food and Snacks

Pros:

• "getting our food was easy."
• "We had booked in advance a Family Ticket so we got to choose the Family Combo meal with Large Popcorn 2x Large Drinks + 2x Kids Munch Boxes + Fruit Shoots for £15."
• "Popcorn and snacks aren't the usual rip off prices."
• "Popcorn warm and well stocked, chicken hotdogs nice."
• "The buffet which they provide 45 mins before the movie was great with halal food and brilliant hot drinks and snacks."
• "The chicken curry was nice, I had seconds."
• "The large combo of snacks and drink which was disappointing."

Cons:

• "We waited 25 minutes in the queue for snacks to then get told we couldn't pay by card and that they were out of what we wanted to order."
• "The food areas were unclean, the food stations were empty and we had to keep asking them to replenish hot dogs/nachos as no one was observing the food had ran out."
• "The quality of the food was appalling, and I wouldn't even consider giving it to my pet."
• "The nachos tasted of toasted paper and the cheese dip tasted of cider vinegar mixed in mayo."
• "The snacks we had were cold and stale."
• "Very poor quality of Nachos, spent £50 on food but just wasted."
• "The food at the cinema was far from satisfactory."

Customer Service

Pros:

• "The nice gentleman at the counter was great."
• "Thankfully, met Jero at CW sorted the situation."
• "The staff were very friendly, particularly the guy outside who was very patient when one of us couldn’t find our ticket."
• "the staff working there were so friendly and helpful, they made me feel right at home."
• "Staff are so welcoming and helpful too."
• "The staff are friendly and helpful, ensuring a seamless experience from purchasing tickets to finding your screen."
• "Lovely helpful staff especially the young gentleman serving at the food area. Chatty and helpful overall."

Cons:

• "The annoying, frustrating, actually no word to describe, service I just experienced now."
• "The Manager Michael not nice guy to be a Manager. The staff are Racist."
• "The lady manager and the male security was so rude and unprofessional."
• "The manager, Mr. Jack something, was at first apologetic, but immediately threatened to cancel the refund when we called the situation poor management."
• "Staff moaned openly about not having a break and simply didn't care."
• "The staff that was serving us was so rude despite the long wait to be served."
• "I was completely SHOCKED with the Manager’s attitude."

Cinema Experience

Pros:

• "Really nice cinema with plenty to do before and after your show. Spacious and clean."
• "The sound system is top-notch, enveloping you in a cocoon of high-quality audio that enhances every scene."
• "From Superscreen to 4DX, this cinema is a great experience to catch all the latest big screen films in comfort."
• "The screen is massive and the project onto the side walls at points to make you feel like you're inside the scene."
• "Cinema was clean, sound clear and overall 9 out of 10."
• "Cineworld Cinema at The O2, Greenwich is a great place to watch the latest films."
• "The cinema was clean and staff friendly/helpful."

Cons:

• "Only criticism its extremely load!"
• "Avoid if you have disabilities."
• "The speakers were literally worst than our home stereo we could just hear the 2 front speakers."
• "Speaking of popcorn, the taste and freshness left much to be desired."
• "Don't promote yourselves as a VIP Experience when you are unable to provide the most basic ingredients for the experience."
• "The overall cinema experience was good, and the seats were comfortable enough. However, they could be improved for longer sitting periods."
• "The synchronization between the on-screen action and the 4D effects is flawless."