The Range, Crawley Reviews Summary

Store Organization and Layout

Pros:

• "The staff that I spoke to were helpful and friendly 🙂"
• "A shop you can find a bit of everyday stuff, for your home, garden, car, decorating, all at affordable prices."
• "Has a good variety of things, from every day essential to luxury items, for every age too."
• "As a disabled person it was easy to go around as it is all on one level. Plus I was able to use their own wheelchair which was by the entrance and free."
• "Great range of products but wow the store was inundated with Christmas shoppers."

Cons:

• "This store is such a mess, most of the Christmas stock is fallen over in isle."
• "Very disorganised and feeling run down. Majority of aisles had cardboard boxes left on the floor."
• "Next to no staff, broken shampoo product by the door, no sign staff told noting done about it."
• "The layout seems really weird & not easy to get around without missing stuff."
• "The store was disorganised, and most items were labeled with incorrect prices."

Product Availability and Pricing

Pros:

• "Generally they have a good selection at reasonable prices."
• "Good bargains in the store and lots of variety."
• "The prices at the range are very good. The product range is vast."
• "Huge range of items for sale at reasonable prices."
• "Great range of products but wow the store was inundated with Christmas shoppers."

Cons:

• "Meh. Been several times lately- aisles always full of pallets so cant get to things- happened last 3 visits, lots of items unpriced."
• "I like the Range in general but this branch have been out of stock for months of some of the items I buy regularly."
• "The store was disorganised, and most items were labeled with incorrect prices."
• "Hardly anything was priced, especially in the garden department, been overcharged so many times."
• "We could the christmas season has already started !!! A lot of different collections of home decor with affordable price .. Though some products match the prices of wilko .. the products seems to be long lasting .. it is worth a look .. It also has a range of most selling products from Iceland as well ..."

Customer Service

Pros:

• "Very helpful guy in the pet area stocking shelves on Sat 17/06 in the afternoon, didn't catch his name, but he went out of his way to help us find stock of a water feature in the store room."
• "Excellent customer service from Iceland at the Range! Staff were able to tell me when delivery of stock was expected and offered to leave an item at services desk for me to collect later."
• "We had exceptional service here yesterday (23/04/23) by Rolf, he really went above and beyond with helping us buy our slate."
• "The team here are doing to great job with keeping numbers down inside the store, with all the necessary preparation for people coming in at the moment."
• "Called into this store last weekend looking for a gazebo. the member off staff I asked about was very helpful. couldn't find one at first. so we said we'll look online. but 5 minutes later he followed us to the check out after he found one on another shelf."

Cons:

• "I asked a member of staff about a lamp I was interested in but couldn’t find in store. She said ask at customer service. I asked there to be told come back another day! So not one of them looked for me or checked the stock on the computer."
• "Although a good store, on this occasion we were disappointed by poor selection of furniture on display and in stock which was our primary motive for visiting."
• "Customer service leaves much to be desired. Items wrongly priced, double checked with staff but arrived at the checkout to be told a completely different price."
• "Never answer phone disgusting very rude sent a damaged table now cant speak to anyone range mugging ppl off with faulty goods will now contact others officials."
• "First time there and loved it!! I only popped in to get seeds which I was going to get at another store so only went to the Range by a fluke. Was going to get 1 pk of dahlia seeds for £2.50. Was so pleased I went to the Range as I got 3 packs of seeds (Lupins, Dahlia and Summer meadow mix?) all for 49p EACH 😮 amazing!!"