Address: Walsall Rd, Cannock, WS11 0JJ, United Kingdom
Phone: +441543573137
Rating: 4.2
based on 181 reviews.
Product Variety
Pros:
"This a really great place to visit its got all things nice that you need from pictures to pots and pans pet food to plants."
"Was packed with some nice stuff and reasonably priced. Great for picking up nicknacks for my daughters new house."
"The store itself is nice and has got everything you need."
"Lives up to its name with such a variety of items. Homeware, food, garden center etc. Many shops in one."
"There's a lot of goods of all types here."
"Love going to this store its big enough not to be too much h. I'm not a fan of shopping bit me & mom will go here."
"The range is great, it's the perfect shop if you want to have a little mooch around a shop and see something that may catch your eye."
"Huge store and far superior to our local store in Burton Upon Trent."
Cons:
"Gang of migrants outside with one urinating up the side of the store is not a good first impression."
"Only criticism is (ironically) the range of non frozen food items in store is a bit limited."
"Very restricted returns policy, it is not 28 days it is only 14 days and not worth anything due to excessive exclusions."
"False advertising. Needed a travel mug, when to the section, pleased to see LOTS of 'Made in Britain' labels, looked at the bottom of the mug it said MADE IN PRC (CHINA)."
"Not a lot of choice of gloss paint colours."
"It does have a large range of goods under one roof, but I used to find the range to have very competitive prices, however it now isn't any cheaper than anywhere else."
"I went to buy secateurs. I found a pair at £3.99, then saw same pair on next fixture at £4.99. Further along fixture still same pair at £5.99."
"Every time we go we queue for ages to pay. The items purchased are not always labelled or priced up."
Customer Service
Pros:
"Just to report how good the customer service was. We rang to ask if an item was in stock. The lady on the phone went above and beyond to find out."
"Thanks cannock store for helping with an online item that arrived with parts missing. Lisa at customer service was very polite and helpful."
"Today I had the pleasure of going to this store and meeting its super friendly and efficient staff."
"The staff are very helpful and pleasant to deal with."
"I don't usually make reviews however the service at both the Cannock and Stoke sites was exemplary."
"I love the way the greeting staff greet customers, with their lovely smiles and glistening eyes."
"A lovely lady that was on the tills on the 24/5/21 at The Range in Cannock packed all my shopping and then helped me get it to my car."
"Excellent customer service from all of the staff. The cafe is very good, the staff all friendly and helpful."
Cons:
"The shop has hardly any think priced properly as for the cafe well today at 11.15 the member of staff needed a lesson in manners she was rude snappy and very blunt."
"Price on the shelf edge was 99 pounds tried charging me 140 at the till when I questioned it an arrogant (who i presume to be supervisor) told me they would not honor it."
"Visited the café today 28/07/2023. Even though there is vegetarian options on the board they're not in stock."
"Good shop great location for me let down by lack of counter staff 6 tills all un manned only returns service till open staff everywhere lots of them why are there no tills in use."
"Slow checkout service and even slower customer service, waited 35 minutes to exchange a jumper."
"Very poor and inflexible customer service. Tried to return an own brand product (labelled therefore the required proof of purchase) that was faulty for a replacement."
"Rude member of staff that served me.... 1. Snatched item that did not scan even though was same item still to be scanned."
"Appalling customer service with an argumentative young girl who definitely needs retraining."
Store Layout and Cleanliness
Pros:
"Very well kept, tidy aisles and great prices on almost everything you need for the home."
"The store, however, is clean, well laid out, and has a wide selection of products for the home and garden."
"I enjoy this store. Plenty of variety at good prices. The inclusion of Iceland is a bonus. The coffee shop is a good place to visit after shopping."
"It's a nice, wide aisles shop so didn't wear a mask and was able to social distance as was necessary."
"There's also improved access for wheelchairs coupled with automatic doors."
"Well stocked store with ample free parking."
"All clean, safe and organised. Helpful staff (if you can find any)."
"Huge store with lots of different departments. The home section is really good and decent prices."
Cons:
"Gang of migrants outside with one urinating up the side of the store is not a good first impression."
"Staff ok, but the box my, 'brand new', Christmas tree came in from my online order, well make your own mind up!!"
"The store itself is nice and has got everything you need, slow checkout service and even slower customer service."
"Ok place clean and tidy toilets there too and cafe. Lady was on her own serving hot chocolate was a bit cold."
"The only downside for me is that there were lots of boxes and displays in the aisles, some quite low down."
"I like the shop however, they place things in the aisles/at the end of aisles making it hard for me to manoeuvre a wheelchair around it!"
"Wouldn't want to go in a wheelchair.Pallets of stock all around the store.Not easy to get around."
"I found it hard getting in as I'm a disabled woman who has great mobility difficulties."