The Range, Pitsea Reviews Summary

Shopping Experience

Pros:

• "The actual shopping experience is great."
• "As per the name they have an excellent range of items on sale at reasonable prices."
• "Such a wide range of bits and bobs."
• "Big & spacious store with signs at ceiling height."
• "Excellent large free car park outside with easy access for the disabled and many disabled spaces."
• "It was well stocked and easy to maneuver around."
• "The range at pitsea is enormous, well thought out with plenty of room to shop safely."

Cons:

• "The place always seems to be undergoing a re-dress. So some of the aisles are blocked and/or there are goods and equipment lying around."
• "Parking is okay, always busy. Layout of store is much to be desired as only the outer areas have signs to designate what they are - the rest of the central aisles are an array of 'guess what's here', the aisles are narrow and not wheelchair friendly."
• "Thing that lets The Range down for me is the constant issue of lack of price labels on the shelves."
• "This range store isn't great as the shelves are usual chaotic with quite a few issues with visible pricing."
• "The supervisors are bot responsive to customers which should be their number 1 priority."
• "Very disappointing service and does not honour advertised prices."
• "The store itself is big and has got lots of options to choose from. But it is not well managed."

Staff and Customer Service

Pros:

• "All the staff I saw today was wearing face masks."
• "Staff good when you can find them the place is enormous!"
• "As always the Range has everything you may need. Staff are friendly and helpful."
• "Came in to store looking for patch repair for my pool, I asked an assistant Jane for help, she was more than happy to help me."
• "The staff are very helpful and friendly."
• "Staff are so friendly and helpful."
• "The store itself is fully wheelchair accessible and the staff when you find one are very helpful and friendly they have wheelchair accessible toilets too."

Cons:

• "The worst experience was the shocking toilets, absolutely filthy, s**t in the toilets, paper all round the floor and wee everywhere."
• "Very bad Customer service member off staff rolls her eyes at me when I asked a question about exchanging a kettle lady manger absolutely rude aswell."
• "Don't go there especially if you need to return anything. Staff need training in how to speak to people - extremely rude manager."
• "The manager of the pitsea range store was very rude and did not want to help with our enquiry."
• "The lady that served me today was as miserable as single and you could clearly see she didn't want to be there."
• "Member of staff was not helpful at all. Didn't want to help find a product listed on their website."
• "The first staff member I asked for help, was totally disinterested."

Cafe and Food Services

Pros:

• "Love it. And you can get a tasty coffee at the cafe."
• "Service was quick and the food was amazing! Very reasonably priced and is baby friendly."
• "Love it. And you can get a tasty coffee at the cafe. Lots of craft stuff, household goodies, pet supplies, DIY, furniture, kitchen tools and useful items, soft furnishings, bedding, frames, lighting and so much more."
• "Very helpful friendly staff, the seasonal coworkers were excellent! they made our shopping experience good, cafe too! was good, jolly coworkers enjoyed our toasted teacakes!"

Cons:

• "The actual shopping experience is great but, don't bother with Dee Dee's cafe, very poor service."
• "My issue is with the rude staff in the cafe."
• "The in store cafe isn't all that great though, service and care both lacking a bit."
• "Avoid having a coffee, tea, snack here as you will be ripped off and eat /drink at dirty tables."
• "The only criticism was the poor girl in the cafe she was on her own during a busy lunchtime."