The Range Reviews Summary

Customer Service

Pros:

• "All the staff that checked if anymore was in store were very helpful."
• "The first was incredibly helpful, getting me the price and getting me a trolley."
• "Staff is very helpful and return policies are easy."
• "Staff are so happy and helpful."
• "Really helpful manager! Went in to find back rests for reading festival."
• "Staff are kind and go above and beyond to be friendly, especially in the cafe."
• "Staff members happy to help 😁 always with a smile."

Cons:

• "Cafe upstairs was filthy nobody came to serve us for 3 minutes burger on offer to be told none."
• "It’s quite difficult to find an assistant on the shop floors to ask any question."
• "Very unhelpful staff when asked a question not an answer I expect to be told I think it's over."
• "Sadly this store is lacking in staff to assist you."
• "Can’t complain about their customer service ‘cause there isn’t any. Never ever anyone around to help."
• "The staff at Reading branch don't have good customer care."
• "Staff are dreadful. Customer service do anything not to help."

Store Layout & Cleanliness

Pros:

• "Definitely loved this one compared to the lancing branch they've definitely made more effort with their Christmas decorations around the store!!"
• "A proper little homewares Aladdin's Cave."
• "The store is like the tardis - small on the outside and huge inside."
• "The Range is on 2 levels with a flat escalator between the two floors for disabled access and pushchairs."
• "The store has had a major refresh and looks really good."
• "Clean, tidy and organised store."
• "Great selection of home goods and decorating products, they also have an amazing large selection of Christmas decorations from September onwards."

Cons:

• "Not very aware of heath and safety rules, the store is an absolute mess with furniture on display either damaged or dirty, with boxes, pallets and damaged stock everywhere."
• "Dirty, boxes of stock all over the place."
• "The shop just seems to be in a disarray every time I visit."
• "Car park flooded almost to the door and no staff to usher people in or check masks are worn."
• "It was a mess. Many aisles blocked off as they were preparing their Christmas displays."
• "The shelves were almost empty & you could not use the toilets as the stores stock was piled up on trolleys right in front of the doors."
• "Incredibly concerned that when my partner and I came in to shop at this store we were forced out by the vomit-inducing pungent smell of rodent urine and death."

Pricing & Checkout

Pros:

• "Great for art supplies at a much more reasonable price than a certain shop down the road."
• "Love going to the range!!! Always has so much at great prices."
• "They sell the branded paint less than others."
• "Great shop, good value and a great range of projects."
• "The prices are good."
• "It really beats hobby craft for value for money."
• "A huge shop full of household goodies and things for crafts all at very reasonable prices."

Cons:

• "Something will say £2.99 and end up being like £5.99 at the till."
• "Just annoying that I got a ticket in the carpark for visiting my favourite shop in Reading."
• "NOT COVID SAFE: narrow aisles no one way system. Tills no distancing."
• "The queue for refunds was very long."
• "Very disappointed, queues at the tills as only two open went over to customer services as there were three members of staff chatting to be told you will have to wait love."
• "Prices are not listed on all the products and most prices are not even for the products that are there."
• "Their tilling systems are so slow and behind and only a handful of tills."

Product Availability & Selection

Pros:

• "Offers a good selection of different products for all areas of the home at affordable prices."
• "A great shop for just about anything you can think of."
• "Big range of products from homewares to kitchenware."
• "Great place to pick up unusual and stylish homewards, crafty bits and kitchen paraphernalia at very competitive prices."
• "I love this store. There's a huge range of products of great quality and competitive prices."
• "Good all round experience .. Lots of good items for your homes..."
• "Range has everything. i mean everything from furniture, childrens toys, hardware, toilet seats, down to maca powder and large triangular toblerone."

Cons:

• "Also there garden range has disappeared so was unable to find food for my wildlife ie birds, squirrels etc."
• "Was gutted they ran out of the gaming chairs though but I should of been quicker!! Lol."
• "Didn't have the curtains in that I wanted."
• "Ordered a jacket potato with Tuna - they didn't have any tuna!"
• "Displays are very muddly and difficult to purchase anything as a lot of the stock was not priced."
• "The range of things to go in it has shrunk a lot which was a shame."
• "Hardly any stock on shelves."